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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were unhappy with their experience overall. Many people found the app did not work as advertised, failing to provide promised features like monitoring social media or real-time data. Customers frequently reported issues with the app's functionality, including it not collecting data, crashing, or requiring additional payments for basic features. The website was also criticized for being unclear and misleading about what was included in the initial purchase. A significant number of customers were dissatisfied with the refund process, often being offered only partial refunds or no refund at all, even when the service was unusable. Some people also mentioned billing discrepancies and rude customer service.

What people talk about most

Application

Customers express significant dissatisfaction with the app, citing it as non-user-friendly and often failing... See more

Refund

Consumers find refund experiences to be negative. Many reviewers report significant difficulties in obtaining... See more

User experience

Clients share ambiguous opinions on user experience. While some reviewers found the app easy to use and... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report paying multiple times for services... See more

Website

Users describe negative interactions with the website, often finding it slow and unclear. Many reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Slow and slow to display, taught it would be reallisticat at all it was not liking how Splashin4 on Gmail. Com is making me track texts of my fiance without having any applications being installed on... See more

Rated 1 out of 5 stars

Terrible. It is not what is advertised, its nothing like the demo. You cant see whatsapp messages and you cant view the apps, it shows screenshots and not even accurate screenshots. I used it probably... See more

Rated 1 out of 5 stars

Their product was not as advertised on their website. I figured out 3 days after installing that it did not work at all, despite following all their directions. When trying to contact them via their e... See more


Company details

  1. Software company

Written by the company

Spyx is the best phone tracker in the world. Support all iOS & Android devices. With Spyx, you can achieve parental control and employee survilance without them knowing. Never hesitate to choose Spyx with easy install, complete hidden, best price, protected data, 24/7 support.


Contact info

2.2

Poor

TrustScore 2 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Do you have to have the target device…

Do you have to have the target device password and ID? I just signed up but I don't have the target device in hand so what else I could do besides having the target???… to set it up? Thank you!

7 July 2024
Unprompted review
Spyx logo

Reply from Spyx

What is your registered account? You can contact us by sending an email to service@spyx.com and describing the problem you are experiencing. We will be happy to help you resolve the issue

Rated 1 out of 5 stars

THIS IS A SCAM!

THIS IS A SCAM!! I purchased the 3month plan. $86 "best deal" I have had it 5 days and yet to set up an account!! Everytime I try to log in it just sits ans spins. I have reached out to their "live" chats several times...no response! I have emailed to cancel and get a refund...nothing! Do not buy this. O and there is NO us phone #

30 June 2024
Unprompted review
Spyx logo

Reply from Spyx

Please send your account to our email service@spyx.com, and we will follow up to solve it.

Rated 1 out of 5 stars

I only ordered for a month......

I only ordered for a month since not sure about their service. And yes, from the first day, I realized I was ripped off from this company with the service that actually doesn't work. More surprisingly, they took my money for another month. I just found out they automatically charged me without asking me whether I want to continue with the service. I tried to call them but answering machine, I tried to get a refund from them, but the refund page doesn't work. All I can do is sending them email saying please stop my subscription and refund me my money for this month subscription that I didn't agree to. Spyx, refund me my money that i didn't agree to use your service for another month, and if possible, refund me for the first month too because what I did for a month is that regretting myself choosing your company.

5 July 2024
Unprompted review
Spyx logo

Reply from Spyx

Please send your account to our email service@spyx.com, and we will follow up to solve it.

Rated 1 out of 5 stars

Charged me for something I didn’t…

Charged me for something I didn’t authorize, clearly by other reviews a slimy and dishonest company who likes to steal people’s identities. They don’t like to respond either.

2 July 2024
Unprompted review
Spyx logo

Reply from Spyx

I have contacted you via email service@spyx.com and can provide further assistance. Can you delete your comment?

Rated 1 out of 5 stars

This company ripped me off

This company ripped me off. I paid for the download and when I went on the website it wouldn't let me in and kept asking me to pay again. I contacted PayPal for my money back and they said their was proof it was delivered? This is not something that is shipped so what's the proof? Never again with spyx or PayPal.

1 January 2024
Unprompted review
Spyx logo

Reply from Spyx

What is your registered account? You can contact us by sending an email to service@spyx.com describing the problem you are experiencing. We will be happy to help you resolve the issue.

Rated 1 out of 5 stars

Nothing is true !

Nothing is true !! not the interface nor the advertisement ! what a waste of moeny ! you cant contact them and they gave you a spam email that is not real, my 9 year old went on a school trip and i wanted to follow and see where she is going but nothing !

2 July 2024
Unprompted review
Spyx logo

Reply from Spyx

What is your registered account? You can contact us by sending an email to service@spyx.com describing the problem you are experiencing. We will be happy to help you resolve the issue.

Rated 3 out of 5 stars

Couldn’t get any information from his…

Couldn’t get any information from his phone with this company, no customer service available to help me and had to use _real checker with great and polite customer support on instagram to access his WhatsApp, messages and many features on his phone.

23 June 2024
Unprompted review
Spyx logo

Reply from Spyx

What is your registered account? You can contact us by sending an email to service@spyx.com describing the problem you are experiencing. We will be happy to help you resolve the issue.

Rated 1 out of 5 stars

Not responsive, lousy and very Expensive

It does not sync and the interface is different from what the demo showed. Nothing is refreshed and nothing to spy on! Waste of time and money! Expensive and the support is not really responsive. They just sent u a generic setting link and thats that! I subscribed for a year , requested for a refund and yet the reply was that they disabled renewal! Rubbish system!!

23 June 2024
Unprompted review
Spyx logo

Reply from Spyx

I have contacted you via email service@spyx.com and can provide further assistance. Can you delete your comment?

Rated 4 out of 5 stars

All this to the best profession service from xonitrak on Instagram...

This one of the best software products I have purchased so far when dealing with monitoring cellphone and having access to your spouse phone without having any physical touch.
Now I finally have proof to put an end to this marriage of my.

24 June 2024
Unprompted review
Spyx logo

Reply from Spyx

I have contacted youservice@spyx.com via email and can provide further assistance.

Rated 1 out of 5 stars

Not a Good App period this app has been…

Not a Good App period this app has been taken advantage of to clone peoples phones for harassment it needs to be banned and shut down permanently

21 June 2023
Unprompted review
Spyx logo

Reply from Spyx

What problem did you encounter? What is your registered account? If you have any questionsservice@spyx.com, you can contact so that we can follow up further.

Rated 1 out of 5 stars

I bought the pack and I didnt use it so…

I bought the pack and I didnt use it so I ask a refund. Onwer answered me in email saying 2/3 of the money will be refund with in 10 15 days I have all screenshots with proofs

6 June 2024
Unprompted review
Spyx logo

Reply from Spyx

What problem did you encounter? What is your registered account? If you have any questionsservice@spyx.com, you can contact so that we can follow up further.

Rated 5 out of 5 stars

SpyX is a reliable monitoring service…

SpyX is a reliable monitoring service that allows me to keep track of my children's mobile phone activities at all times. It is a trustworthy choice for every parent!

29 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

Since using SpyX

Since using SpyX, I have become more confident about my children's online safety. Very satisfied with its rich features and intuitive interface!

28 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

The privacy protection measures of spyX…

The privacy protection measures of spyX are very good, and the encryption function during data transmission makes me feel at ease.

30 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

The real-time monitoring function of…

The real-time monitoring function of spyX is very useful, allowing me to understand my child's mobile phone activities anytime and anywhere.

21 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 5 out of 5 stars

spyX can not only monitor mobile phone…

spyX can not only monitor mobile phone activities, but also view all pictures and videos. The function is very versatile and worth using.

28 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

The worst service ever please stay away from this garbage

The worst service ever. First time when you sign up they want you to pay for the service that you're not even sure if is gonna work or not. What a garbage scam. How could some1 pay before using service? Why is there not a trial for people to see if is worth their money or not. I paid for nonsense and I regret.

9 June 2024
Unprompted review
Spyx logo

Reply from Spyx

What is your registered account? Our service is paid. If you encounter any problems during use, you can contact us service@spyx.com

Rated 5 out of 5 stars

SpyX provides excellent service with…

SpyX provides excellent service with clear instructions, making it easy for me to use.

7 May 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

Please send me an email i can link with caused i have already paid for the programI am trying to set up the system i have…

I am trying to set up the system i have paid for it but from what am seeing I see you'll are trying to take out my phone why do I have to give you full access over my phone. Are you spying on me cause I haven't seen much questions about the person I want to hack on. How can I offer more persons your service . hmm. I also have paid for the program but can't fully access it. Help me

3 June 2024
Unprompted review
Spyx logo

Reply from Spyx

What problem did you encounter? What is your registered account? If you have any questions, you can contact service@spyx.com so that we can follow up further.

Rated 2 out of 5 stars

This company monitoring systems is…

This company monitoring systems is outdated and in multiple instances the app failed while trying to access my husband phone. On instagram the tracking service of
_real checker is top-notch and easy to use.
I got fast access to Tinder, WhatsApp, calls, and all social media on his phone without touching or installing on his phone which is safe for me and will rate it best I’ve seen so far.

4 June 2024
Unprompted review
Spyx logo

Reply from Spyx

What problem did you encounter? What is your registered account? If you have any questions, you can contact service@spyx.com so that we can follow up further.

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