It was difficult in the begining as my mail address was wrong in the bill,but square trade helped me to change the mail address and claim for my broken samsung new oled tv was purchased on april 2024.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work. Two days later, up and running and out of pocket
Company replied
Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actu... See more
Company replied
From my experience, SquareTrade is somewhat hit or miss. The staff can be helpful at times, especially when you get connected to the right representative. While the process isn’t always smooth, a repl... See more
Company replied
Company details
Written by the company
SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft. They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.
Contact info
United Kingdom
- squaretrade.eu
4.1
Great
10K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Havent reallt had a use for it but…
Havent reallt had a use for it but great homepage great service from them
13 April 2026
Unprompted review
Reply from SquareTrade
Hi Allan
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Very helpful.
13 April 2026
Unprompted review
Reply from SquareTrade
Hi Benjamin
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Very good insurance
Very good insurance. Happy to have my computer covered and repaired through SquareTrade. The screen has broken 3 times and the repair process has been smooth and worthwhile.
10 April 2026
Unprompted review
Reply from SquareTrade
Hi Christian
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Reply from SquareTrade
Hi Frank
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team Square Trade
Reply from SquareTrade
Hola Jorge,
Gracias por compartir tu reseña con nosotros. Nos alegra saber sobre tu excelente experiencia con nosotros.
Gracias por elegir SquareTrade.
Equipo de SquareTrade
Reply from SquareTrade
Hi Roger
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Quick reply and very helpful
Quick reply and very helpful with my claim cancellation due to I still had almost 1 year left of the factory guarantee for the product. So I didn’t need to claim the insurance.
Mediamarkt did advice me to claim the insurance, but I think Mediamarkt was too lazy to handle the problem themselves and didn’t like to send the device to the manufacturer for repairs.
9 April 2026
Unprompted review
Reply from SquareTrade
Hi Ann,
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Prince,
Thank you for sharing your review with us. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations.
Thank you for choosing SquareTrade.
Team SquareTrade
Reply from SquareTrade
Hi Pauline,
We're thrilled to hear that you're pleased with our service.
We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Its just totaly terrrible service
Its just totaly Anoying Bananas
They are kind and Nice ,but
Im am suppose ro get a giftcard
For my broken Phone,and it say within 1 or som day it shall come
And noe it har been over a month and nothing hapens they every time its been Said we will send it again , ive lost so Much because of this , and to get back What you paid as your part to get a new Phone is impossible bad bad bad ....
I can not recomend Square Trade at all , even the agent are kind wich they are t
2 April 2026
Unprompted review
Reply from SquareTrade
Hi there,
Thank you for sharing your experience with us.
In order to help make things right please get in touch with us at https://www.squaretrade.eu/uk/customer-service/
Thank you for taking the time to review us.
SquareTrade
Reply from SquareTrade
Hi F.A
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Very quick response and wonderful…
Very quick response and wonderful service.
1 April 2026
Unprompted review
Reply from SquareTrade
Hi Hani
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Olushola
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
The claim was easily dealt with by a…
The claim was easily dealt with by a qualified agent , and was dealt with effectively and quickly. The agent was a credit to the company. I would highly recommend the company itself.
23 March 2026
Unprompted review
Reply from SquareTrade
JOSEPH
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Antony
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Got my replacement device within 2…
Got my replacement device within 2 weeks after I lost it, process was good, didn’t hope it would be so clear, replacement device was in very good condition, like new device, but of different colour.
28 March 2026
Unprompted review
Reply from SquareTrade
Vidhyut
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Stressful at first but was nice the end
Stressful at first but was nice the end
8 March 2026
Unprompted review
Reply from SquareTrade
Daresco
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Daughter first phone saved/repaired
Sinds august our daughter has her first phone. Luckily we insured it at the store.
When the phone fell and the screen didn't work any more, we filed a claim.
Contacted customer service because we couldn't reset the phone or make a backup.
Good customer service.
Then we send it by UPS.
All instuctions were good and clear.
Within a week we received the phone back. Repaired and well.
No extra cost were charged.
My daughter is happy. Especially because it didn't cost her any money.
Good to have this insurance.
Thanks for the service.
12 March 2026
Unprompted review
Reply from SquareTrade
Hi Bianca!
Wow, thanks so much for your kind words! It is always rewarding to know that our hard work has paid off and that we have been able to deliver an excellent service to our customers.
We appreciate your business and look forward to continuing to exceed your expectations in the future.
Kind regards,
The SquareTrade team
Reply from SquareTrade
Hi Silvia Troanta
Thank you for sharing your review with us. Your opinion means a lot to us at SquareTrade.
It's always rewarding to learn that our hard work has paid off and that we've been able to provide excellent service to you. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
The good servic
25 March 2026
Unprompted review
Reply from SquareTrade
Hola Ali,
Estamos encantados de saber que estás satisfecho con nuestro servicio. Trabajamos arduamente para asegurarnos de que todos nuestros clientes tengan una experiencia positiva, y es genial saber que hemos cumplido tus expectativas.
Gracias por elegir nuestro servicio, ¡y esperamos poder atenderte nuevamente en el futuro!
Atentamente,
El equipo de SquareTrade
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