Square Australia Reviews 2,126

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 625 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and user-friendly experience, highlighting how simple it is to set up and navigate the system for various payment needs. Many appreciate the convenience and portability of the payment solutions, noting how it has significantly increased sales and streamlined their business operations, with payments often credited promptly. However, some people were dissatisfied with customer service, describing it as slow, unhelpful, or difficult to reach. There are also mentions of issues with funds being held for extended periods without clear communication or resolution, and some reviewers experienced problems with failed payments not being clearly notified at the time of sale.

What people talk about most

User experience

Customers generally report a high degree of satisfaction with the user experience, highlighting the ease of... See more

Payment

Clients share positive opinions on payment, highlighting the ease of setting up and using the system for card... See more

Service

People report positive experiences with service, finding it easy to set up and use, and appreciating the... See more

Product

Reviewers mention positive feedback about the product. Many customers praise its reliability and ease of use,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Square was the cheapest for equipment, lowest fees, fastest payouts. We are a struggling Nu Metal band called DedFate, who have committed our lives to music and thrown everything else away. Findin... See more

Company replied

Rated 5 out of 5 stars

Credit Card Sales using the Square EFTPOS Machine have increased our Sales that they represent nearly 50% of our overall Business activity, where we were 100% Cash prior Good Thing is for a relativ... See more

Rated 5 out of 5 stars

Square Up is a fantastic way for our not for profit community garden to cover all bases. Some people still use cash a lot but you need to have options for payment of goods. We are a group of volu... See more

Company replied

Rated 5 out of 5 stars

Setting up Square on my phone to enable customers to pay by card was very easy and user friendly. Starting a new business with little experience made the decision to use Square a simple one due to its... See more

Company replied


Company details

  1. Eftpos equipment supplier
  2. Business-to-Business service
  3. Card processing service
  4. Ecommerce solution provider
  5. Payment service

About Square Australia

Written by the company

Solutions that scale with your ambitions.

Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.

Get started Talk with our team

Helping every type of business succeed.

From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.

Trusted by Aussie business owners like you.

‘As we’ve grown Square’s grown with us. Having a POS system and hardware that’s easy to use and the same across our stores.’

— Candy Berger

Co-owner, Lox In a Box, Sydney

‘From a behind-the-scenes standpoint, it’s really been a saviour in terms of how the stores are going. We know which products are working and not working in real-time.’

— Nathan Dalah

Co-owner, Fishbowl, Bondi Beach

‘Square has fundamentally helped my business because it improved my cash flow dramatically.‘

— Alex Kelly

Owner, Skinny’s Garage, Brisbane

‘From the beginning, three years ago, Square has made it super easy for me to take payments up until this day.’

— Amelia Jane Hextell

Owner, Milly The Space, Palm Beach

Optimise your operations.

Manage your multiple locations, sales channels and employees and your bottom line efficiently by streamlining your business operations all from one place.

Manage cash flow Manage your team Reach customers Advanced reporting

Create custom commerce experiences.

Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.

Start selling today.

Create your free account in minutes and join the 4M+ businesses globally using Square.

Get started Talk with our team

Earn more than $250K in annual card sales?

Our sales team may be able to create a custom pricing package for your business.

We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.

Talk with our team

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

We are in Australia

We are in Australia. Have been using square for 5 years. We found the POS simple to use. Money side works really well. No issues at all.

16 February 2026
Square Australia logo

Reply from Square Australia

That’s awesome to hear! It seems like the payment processing and quick transfer options are working well for you. If you ever need anything else, just give us a shout!

Rated 2 out of 5 stars

Good software

Good software , but Expensive !!!!

16 February 2026
Square Australia logo

Reply from Square Australia

Thanks for the feedback! We’re glad you find the software good, and we understand pricing is an important factor for every business.

Rated 5 out of 5 stars

Easy to set up, instant work and evidence of payment

I was looking for a phone based payment method that I didnt have to get over complicated, for a weekend market side hustle.

13 February 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thanks for sharing your experience! We love supporting weekend markets and small side businesses, so it’s great to hear Square gave you a simple, phone-based solution without the complexity. Wishing you lots of success at your markets, and we’re here if you ever need support!

Rated 5 out of 5 stars

Easy to use setup is very simple

Easy to use setup is very simple

14 February 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thanks so much for the great feedback! We’re glad to hear you found the setup easy and straightforward, that’s exactly what we aim for. If you ever need a hand with anything, we’re always here to help.

Rated 5 out of 5 stars

miraculous

Very easy to use and convenient

14 February 2026
Square Australia logo

Reply from Square Australia

Thanks so much for the great review! We're really happy to know that Square has been easy to use.

Rated 2 out of 5 stars

They hold your takings.

Due to apparent changes in legislation, the Square team ceases to use their common sense in approving new customers. We are experiencing 3 weeks of takings being held by Square atm with no prospect of our funds being released back to us any time soon. If you want to risk funds being held. Go with these guys. Better off going through your bank. Hands down.

31 January 2026
Unprompted review
Square Australia logo

Reply from Square Australia

We’re really sorry to hear about this experience. We understand how stressful it is to have funds held, especially when you’re relying on that revenue to operate your business. Waiting weeks without clarity is understandably frustrating.

In some cases, account approvals and fund holds are tied to regulatory, compliance, or risk requirements that we’re legally obligated to follow. That said, we know that doesn’t make it easier when it impacts your cash flow, and we recognize how difficult this feels from your side.

Rated 3 out of 5 stars

Not Good & Good

hardware is great and easy set up!
support from a person is a 0.
cost of transaction (EFTPOS) high - say they will offer volume discount but impossible to get.
Great for start up / small business under T/O under $300K

12 February 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thanks for taking the time to share your experience. We’re glad to hear the hardware has been easy to set up and that it’s been a good fit for startups and smaller businesses.

We’re sorry to hear you’ve been disappointed with access to person-to-person support. When you need help, it should feel accessible and responsive, and we understand how frustrating it is when that’s not the case.

We also hear your concerns about transaction costs and volume discounts. Pricing should feel transparent and attainable, and feedback like yours is important as we continue reviewing how we support growing businesses.

Rated 5 out of 5 stars

I love my Square

I love my Square - It is easy to set up and easy to use and helps me grow my business.

11 February 2026
Unprompted review
Square Australia logo

Reply from Square Australia

This is great to hear! Thank you for taking the time to send over this feedback. If there is anything we can do to help, please let us know.

Rated 5 out of 5 stars

Easy to set up and use

Buying and setting up the square pos is easy and works wonderfully. We first started with the free version from our phone but upgraded to the reader. It wasn’t that expensive and has been well worth the purchase. The phone version reads from phones very well but doesn’t read actual cards very well. Definitely consider the reader! We also bought the dock and are very happy with that was well.

12 February 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thank you so much for your glowing review! It is greatly appreciated.

Rated 5 out of 5 stars

Fast processing easy interface.

Fast processing easy interface.

Love the square system so easy to use and my money arrives quickly each day.

11 February 2026
Square Australia logo

Reply from Square Australia

Thank you for sending over such a positive review! We really appreciate it.

Rated 1 out of 5 stars

Square is great if you don't want to be paid for years.

Square competely failed me as a provider - repeatedly withheld payments from clients, refused to refund clients and then withheld my payments illegally for 2 years without any communication.

Repeated attempts to contact Square Australia and Square.com were ignored.

10 February 2026
Unprompted review
Square Australia logo

Reply from Square Australia

We’re very sorry to hear about this experience and understand how distressing it is to feel left without communication or access to funds for an extended period of time. We know how critical timely payouts and clear communication are for any business, and we recognize how unacceptable this situation feels from your perspective.

In some cases, accounts and funds may be held due to regulatory, compliance, or risk-related reviews, but we understand that a lack of clear updates or responses only adds to the frustration. That’s not the experience we want for our sellers, and we’re sorry this has caused such ongoing stress.

Your feedback is important, and we encourage you to continue reaching out to Square Support through official channels so your case can be reviewed and any available options clearly explained. We appreciate you taking the time to share your experience, even when it’s been a difficult one.

Rated 5 out of 5 stars

Super quick and easy

Was super quick and easy to setup and only needed it for a one off event. Fees are low, works on my phone and easy to use

4 February 2026
Unprompted review
Square Australia logo

Reply from Square Australia

We're truly delighted to learn that the setup was quick and easy for you, and that our service made a positive impact on your event. Your kind words about our low fees and user-friendly experience mean a lot to us, and we sincerely appreciate your feedback!

Rated 5 out of 5 stars

Very easy set up

Very easy set up. Ability to set up as a non business for a hobbyist who used first time at a market stall. Simple way to collect electronic payments. Highly recommend

7 February 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thank you for the kind review! We're happy to hear the setup was easy and that Square worked well for your market stall. It's great that the flexibility made starting simple. We appreciate your recommendation and hope Square continues to support your growth!

Rated 5 out of 5 stars

Square’s been a game-changer for my small business

Square has been a game-changer for my small business. It would’ve been easier if could use the dashboard app alone to create website rather than going back and forth to square online but was still easy enough in the end to navigate and get my small business up and running :)

7 February 2026
Unprompted review
Square Australia logo

Reply from Square Australia

Thanks so much for sharing your thoughts about your experience! We’ve noted your feedback regarding the Dashboard app and appreciate you flagging it. We’re glad to hear you were able to get up and running quickly. If you have any questions or need a hand with anything, don’t hesitate to reach out to our Support Team or drop us a DM on our social media. We’re always here to help!

Rated 5 out of 5 stars

Easy and convenient

Easy and convenient

7 February 2026
Square Australia logo

Reply from Square Australia

It's great to hear that your experience with Square has been positive! If you need any help, feel free to reach out to us anytime!

Rated 2 out of 5 stars

Format is confusing and time consuming

Format is confusing and time consuming. The cost is too much for a casual user. I downloaded this si could sell stuff once a month at a market and it cost me more to pay for the app than i made.

31 January 2026
Square Australia logo

Reply from Square Australia

Thank you for taking the time to share your feedback. We’d love to make your experience a 5 star one! Please don’t hesitate to get in touch by phone or email if we can help with anything at all: squ.re/contactsqsupport.

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