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Squirrel Internet Ltd Reviews 1,664

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting exceptional customer service. People appreciate the clear explanations, various options provided, and the overall ease of the process, from sign-up to installation. The technology is frequently noted for its speed and reliability, with many consumers experiencing fast and stable connections. The user experience is described as smooth and efficient, with quick issue resolution and seamless transitions from previous providers. However, some customers also noted occasional issues with service outages and slower-than-expected speeds, particularly in certain areas or with Wi-Fi coverage. A few people experienced delays in installation or router delivery, leading to temporary service interruptions. There were also isolated instances of dissatisfaction with customer service regarding specific complaints or the inability to provide service in certain locations.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and quick installations, clear... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Technology

Clients share positive opinions on technology, particularly praising the prompt arrival and simple setup of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers praise the ease of setup, with many noting... See more

Based on these reviews

Rated 4 out of 5 stars

Simple to sign-up, simple to choose an installation day. No hassle or problem with the installation, although they turned up slightly later than they had informed me. The engineers were swift, clean... See more

Company replied

Rated 5 out of 5 stars

Squirrel Internet are brilliant! Had placed an order with a different provider, but they messed up the order. Squirrel, on the other hand, got us back online really quickly and all the staff I spoke t... See more

Company replied

Rated 5 out of 5 stars

Squirrel internet uk AMAZING …helpful from the start kept me updated and got me sorted within a day after being let down by Be fibre for over 10 days and was completely messed around by them. Paul fro... See more

Company replied

Rated 1 out of 5 stars

Initial talks were good and staff helpful as they would be to get new customers. Booked in installation and late the day before I get a message to say installation cancelled due to pole/line issues... See more

Company replied


Company details

  1. #40 of 58 best companies in Internet Service Provider
  2. #27 of 43 best companies in Internet provider
  3. #28 of 48 best companies in Phone and internet services
  4. #63 of 92 best companies in Telecommunications service provider

About Squirrel Internet Ltd

Written by the company

No need to go nuts over your internet.

Ultrafast internet, home phone and mobile. We care about good customer service, its who and what we are about.

We reward loyalty. So why not check us out and get in touch... Find out the Squirrel difference.



Contact Us!

03333 408 555
sales@squirrel.uk.net




Contact info

Superfast speeds and ultra low prices

Upgrade and save today!

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Very happy

Quick, simple and easy with excellent service

9 April 2026
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hi Janet,

Really appreciate your lovely review 😊

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

Exceptional customer Service by…

Exceptional customer Service by Squirrel, the process was smooth and everything turned out as planned. Brilliant Customer Services.

9 April 2026
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hi Joy,

Really happy to read you lovely review! Thank you for joining Squirrel.

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

So far everything is working great

So far everything is working great,
hopefully it will always be like this.
PS the router has only one 2.5gb/s port, at a speed of 2300/2300 it's a bit of a strange solution

9 April 2026
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Reply from Squirrel Internet Ltd

Hey Robert,

Fantastic to hear that all is working well. Most devices do not support 2.3gb speeds and so a single port is sufficient for most homes. It is definitely something that we may change in the future.

If you need more, I would recommend purchasing a switch capable of 2.5gbps.

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

So far so good

So far so good. First interaction with Paul was positive. Quick, clear response to questions and forward thinking.

16 April 2026
Unprompted review
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Reply from Squirrel Internet Ltd

Hi Andrew,

I am delighted to hear that our agent Paul was able to assist in a prompt manner.

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

Fast, fuss free service

Paul was really helpful when contacting Squirrel due to a house move. No fuss service which was clear and speedy. Really disappointed our new house can’t be supplied by Squirrel - would highly recommend

16 April 2026
Unprompted review
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Reply from Squirrel Internet Ltd

Hello,

So sorry to see you leave! Thank you for being a Squirrel customer and with our coverage constantly expanding, I hope we may speak again!

Kind regards,
Team Nibbles

Rated 4 out of 5 stars

A seamless transition

It was a seamless transition. Everything was done for me.

31 March 2026
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hi Robert,

Really grateful for the review. We would love to know what we can do to earn our 5th star from you.

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

great customer service

great customer service, nice to talk to a person, from turning up to fit up the internet there were no problems, my only small gripe . why dont they bring the router with them instead of next day delivery, no problems with squirrel would recommend ,

1 April 2026
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Reply from Squirrel Internet Ltd

Hello,

Thanks for taking the time to write such a lovely review of your experience. Your feedback is something we are considering already and may change in the future.

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

Great switch over

Great switch over , they did it all . Good price . No worries

8 April 2026
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hey Caroline,

Amazing to have such positive feedback on our service. We are honoured to have you onboard.

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

East and efficient swap over

East and efficient swap over

1 April 2026
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hello Lyn,

Really appreciate your kind feedback on the swap to Squirrel.

Many thanks,
Team Nibbles

Rated 5 out of 5 stars

Just moved house after switching to…

Just moved house after switching to Squirrel two months ago. Reconnecting at new house done without problem. Impatience on my side made me chat with Georgia online to get internet connected and it was all sorted there and then. Cannot fault them.

15 April 2026
Unprompted review
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Reply from Squirrel Internet Ltd

Hello Andy,

Fantastic to hear that Georgia was able to offer assistance with this.

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

I needed a password change as the one I…

I needed a password change as the one I had wasn’t working got in touch and it was really fast done within 5 min very pleased thank you Paul :)

15 April 2026
Unprompted review
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Reply from Squirrel Internet Ltd

Hi Jess,

Thank you for sharing your kind feedback on our support agent Paul. Our staff are technically trained so that they can assist with such enquiries with ease!

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

Very good customer service

Very good customer service, price and reliability

15 April 2026
Unprompted review
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hello,

Great to hear the overall feedback on our services!

Many thanks,
Team Nibbles

Rated 5 out of 5 stars

The guy who connected me to your…

The guy who connected me to your broadband was very efficient. I also like the fact you are cheaper than my last supplier, And you actually have a human to talk to on the end of the phone and very prompt answering :- )

31 March 2026
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hello Susan,

Really appreciate the lovely feedback on our service.
We are all about the human experience and so I am glad you noticed our efforts!

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Excellent Service from Squirrel – Highly Recommended!

I recently had Squirrel internet installed and I couldn’t be happier with the whole experience.

From the very beginning, the communication was clear and professional. The installation team arrived on time, were extremely friendly and knowledgeable, and completed the entire setup quickly and neatly. Everything was explained clearly, and they made sure I was comfortable with how it all worked before leaving.

The router arrived promptly, was simple to set up, and the internet speeds are fantastic – exactly what was promised (and in some cases even better). I’m now enjoying smooth streaming, fast downloads, and reliable connection across all my devices with zero issues.

Squirrel has genuinely impressed me with their service, speed, and customer care. If you’re looking for a reliable internet provider, I can highly recommend them!

Would definitely use them again and will be recommending Squirrel to friends and family.

Thank you, Squirrel team! Keep up the great work.

7 April 2026
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hello Tom,

Absolutely amazing to hear such kind feedback of your experience with us and thank you for leaving a truly glowing review!

I have shared your review with the team in the background that make it happen 😊

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

Georgia in the live chat answered all…

Georgia in the live chat answered all my questions. Very helpful.

14 April 2026
Unprompted review
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hi Alex,

Really appreciate the time taken to leave such a wonderful review!

I will share your feedback with Georgia 😊

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

Great customer service from Georgia :-)

Georgia was excellent when I made an online enquiry, quick and efficient and told me everything I needed to know :-)

14 April 2026
Unprompted review
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hello Neil,

Thanks for taking the time to write a review for Georgia.
I will share your kind feedback with her 😊

Warm regards,
Team Nibbles

Rated 5 out of 5 stars

Paul who was my contact throughout my…

Paul who was my contact throughout my issue was excellent, very good customer support and he helped me alot
Chaz

14 April 2026
Unprompted review
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hello Charlie,

Amazing to hear the kind feedback of our agent Paul. Glad we could help you out with your service.

Many thanks,
Team Nibbles

Rated 5 out of 5 stars

Paul in my live chat was excellent

Paul in my live chat was excellent. Got me up and running quickly. Thank you.

13 April 2026
Unprompted review
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hello Chris,

Really appreciate the feedback of our agent Paul. We are honoured to have you onboard!

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

Very good staff was really professional and helpful …

Very good staff was really professional did struggle connecting but rang the company on the number they gave us and they helped us and it was instantly put right so everything went well

30 March 2026
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hello Anita,

Really appreciate the positive feedback on the support you were given.

Thanks for taking the time to write this review.

Kind regards,
Team Nibbles

Rated 5 out of 5 stars

Spoke with Paul who was very helpful…

Spoke with Paul who was very helpful and concise with a billing issue.

13 April 2026
Unprompted review
Squirrel Internet Ltd logo

Reply from Squirrel Internet Ltd

Hey Tom,

Really appreciate the feedback on our agent Paul.
Glad we could help with your billing issue.

Many thanks,
Team Nibbles

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