Squirrel Internet Ltd Reviews 1,664

Incredibly quick response to sort out an issue involving two fibre connections and associated phone services

Stable network

Easy transition from our previous provider, the fitting went smoothly and so far everything is great

Do not use this company.

I have recently moved house and chose to move my broadband with me as up until now Squirrel have been excellent and I have been very impressed with the broadband speed.

The internet was due to be connected a couple of days after I moved into the new property. Fantastic I thought. But then the problems started. The first person turned up at 8am sharp, but then had to wait until 11/12 midday to start as he was waiting on the rest of his team arriving from Hull. I am only 1hr away from Hull and they set off at 8 apparently, I’m not quite sure how they managed to make this journey last quite so long. They then pottered around outside for a bit before deciding that they could not connect the internet due to a blockage in the pipe. I was told it had been reported and I would hear the plan to get this resolved shortly.

I then heard absolutely nothing for a week and rang customer services to be told that it was still being looked at but should be all resolved within 7-10 days from it being reported. I am writing this review 5 weeks from the day it was reported. I have had to chase them time and time again for an updated just to be told that the ‘network’ are looking into it still. Absolutely no gesture of good will to keep me going without internet during this time. I wouldn’t have expected much, maybe an offer to send out a mobile broadband device I could use and then send back maybe?

To compound the issue as I have moved house I am still under my original contract and are still paying monthly for a service that I have no hope of ever being able to use. When raising this with customer service they didn’t even acknowledge it.

Absolutely ridiculous service from this company who I would have always recommended to family and friends but now I wouldn’t wish them upon my worst enemy.

Over half the price I was paying monthly, for whole house signal.

Excellent
It was a smooth transition
Great service

So far so good , great speeds , good communication and installation , squirrel are great and there when you need information.

Small problem soon sorted very happy with service.

The installation day came and everything was carried out efficiently, the only issue I had was we had to wait for the router to be delivered. it did come the next day but I would have preferred a complete installation carried out with the router provided on the day of installation.
The router installation was simple just plug and go and setting up all of your WiFi system was easy scan and go for anything that has a camera.

Easy experience getting ready for my home move. Both Georgia and Paul have been excellent answering my queries and getting me ready for the activation.

I've also used Squirrel in the past and had nothing but a fantastic experience and great speeds.

Very happy since changing internet providers. Gave good advice on best place for the router to give the best signal and very quick and smooth changeover

Georgia the lady I spoke to today was absolutely amazing. She really listened and was able to help my issue with no judgement or issues.
Honestly couldn’t ask for a better experience with this company!

Fast installation. Great service.

I contacted Squirrel by email about my contract and they responded extremely quickly and within hours had reached out to me and all was resolved with complete satisfaction. Thanks Harrison

The men fitting the connection very polite and quick

Spoke with Paul today on the chat facility. He was able to help help me quickly and efficiently with my query.

First Class service from Paul and team at Squirrel. I have to say they are the easiest company I've ever dealt with ISP wise. Simple phone system when calling, they answer virtually straight away with no IVR system which I love. UK based staff who get what you want without having to explain over and over, no being passed around etc. Great connection at a great price point. Sign up if they cover your area, you won't regret it.

Excellent service so far, support was fast and efficient, support operative understood the request immediately and was able to provide the answer.

Everything was perfect, good afittude of workers, 10out of 10

Good communication,arrived on time given,
Did a good job. Very happy with total experience