SRC Mortgage Solutions Ltd Reviews 168

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, dedication, and genuine care, highlighting their professionalism and friendly approach. Many people found the service to be outstanding, noting that the team made the entire mortgage process incredibly smooth, stress-free, and easy to understand, even for first-time buyers. Reviewers frequently mentioned feeling supported and well-guided through every step, with all their questions patiently answered. The customer service is often described as excellent, with consumers appreciating the clear communication and quick resolution of potential issues. Many individuals expressed that they would highly recommend the company and plan to use their services again due to the personalized and efficient support they received.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exceptional support and... See more

Based on these reviews

Rated 5 out of 5 stars

As a first-time buyer, the whole mortgage process felt a bit overwhelming at first, but working with Joshua McIlroy made everything so much easier. He was incredibly knowledgeable and explained ev... See more

Company replied

Rated 5 out of 5 stars

Truly an amazing experience! Our brokers Joshua and Nancy went above and beyond to find us the best mortgage solution and secure the lowest rate available. They made the entire process simple, str... See more

Company replied

Rated 5 out of 5 stars

Jack Avery our mortgage advisor at SRC mortgages has been amazing! He has been so helpful with guiding us as first time buyers and helping us to understand easily and efficiently the best options fo... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Jack Avery enough for all his support with my mortgage. He went above and beyond, finding the right lenders, guiding me through every step, and patiently answering all my questions,... See more

Company replied


Company details

  1. Mortgage broker
  2. Finance broker

Written by the company

Our mortgage team work with a variety of clients ranging from first time buyers through to professional property investors. We have strong connections in the affordable housing sector where we provide support services to some of the country’s major housing associations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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Rated 5 out of 5 stars

SRC have been fantastic and so helpful

SRC have been fantastic and so helpful. I am a first time buyer and through a friends recommendation I reached out to SRC Financial. Jack really took the time to explain all the options to me and answered all of my questions. The team helped me through the whole process up to a successful mortgage offer. Would recommend to anyone.

25 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for sharing your experience with SRC Financial Services. It's wonderful to hear that we have provided a helpful service, especially for a first-time buyer like yourself. Jack's dedication to explaining all the options and patiently addressing your questions reflects his commitment to customer satisfaction.

It's great to know that the team supported you throughout the entire process, leading to a successful mortgage offer. Recommendations from friends can often lead to the best outcomes, and your positive experience reaffirms the value of such referrals.
We look forward to assisting you with any future requirements.

Rated 5 out of 5 stars

SRC have been brilliant

SRC have been brilliant - especially with the countless emails i sent during the process. Josh was fantastic and a really big help.
I could not recommend them more - i will definitely use again if a need assistance with mortgage or remortgage

Thankyou to all of you

2 April 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your glowing review. We're thrilled to hear that you had such a positive experience with SRC, and especially with Josh. Providing excellent service and support throughout the mortgage process is our top priority, so it's fantastic to know that we were able to meet your expectations.

We genuinely appreciate your recommendation and are delighted to hear that you would consider using our services again in the future. Thank you for choosing SRC, and we wish you all the best in your home ownership journey.

Rated 5 out of 5 stars

SRC review

SRC were really efficient in helping me find a mortgage and dealt with the process quickly. Thank you to Jack and Toni .

27 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for the glowing review. We're delighted to hear that Jack and Toni provided you with such efficient service and made your mortgage process a breeze. At SRC, we strive to deliver top-notch assistance to our clients, and we're thrilled that we could meet your expectations. If you ever need further assistance or have any questions, please do not hesitate to contact us. Thanks again for choosing SRC.

Rated 5 out of 5 stars

Well Recommended!

We deeply appreciate SRC’s patience and support with our application. Thank you once again from the bottom of our hearts for all your help to get the offer and for assisting us with all the documents. As first time buyers, our experience couldn't have been a more positive one and we are very happy to have Anneka and especially our Mortgage adviser, Amy for assisting us from day 1. Thank you! Here’s to the start of new beginning ☺️☺️☺️

26 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for taking the time to share your experience with us. We are absolutely thrilled to hear that your journey with us was a positive one, especially as first-time buyers. Your kind words mean a great deal to us and serve as a testament to the dedication and hard work of our team.

Anneka and Amy are indeed exceptional members of our staff, and we are delighted to hear that their assistance made such a difference for you. We will make sure to pass along your gratitude to them as well.

At SRC, we strive to provide exemplary service to all our clients, and your satisfaction is our utmost priority. We are honoured to have been a part of this significant milestone in your life, and we wish you nothing but the best as you embark on this new chapter as homeowners.

Once again, thank you for choosing SRC, and we look forward to being of service to you in the future should the need arise.

Rated 5 out of 5 stars

Highly recommend Josh!

Can highly recommend this company. Josh was great throughout the whole process and so easily contactable and quick to reply. Thank you so much for your help once again!

26 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your glowing review. We're thrilled to hear that Josh provided you with excellent service and made the process smooth and hassle-free. Customer satisfaction is our top priority, and we're delighted to have met your expectations. If you ever need assistance again, don't hesitate to reach out. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Efficient and Professional Services

Anneka and Amy both did a great job on taking me through the buying process. I was unsure how the process would be and stressed with the time frame. However, Anneka and Amy handled it very well and were very efficient - a massive thank you to them, much appreciated!

1 February 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for sharing your experience with us, and for acknowledging the exceptional work of Anneka and Amy! We understand that buying a property can be a stressful process, especially with time constraints, and we're thrilled to hear that Anneka and Amy were able to alleviate your concerns and guide you through smoothly.

Efficiency and professionalism are core values here at SRC Financial Services Ltd, and we're delighted that Anneka and Amy were able to demonstrate these qualities throughout your buying journey. Your gratitude is greatly appreciated, and we'll be sure to pass on your thanks to Anneka and Amy.

With best wishes from everyone at SRC.

Rated 5 out of 5 stars

Professional company

I received the keys of the new flat just 2 days ago I decided to wait submitted the review until I have the keys in my hands, it was the 1st time dealing with such a company as we never thought one day we will need to deal with it, however the Company is really professional, they accepted us despite the visa situation of my wife other brokers abandoned us once they know the visa situation of my wife as she is fresh in the country, Jack was very professional and found for us the best lender and mortgage offer, I recommend this company for anyone dreams to be a 1st time buyer , they will definitely help you despite your hard circumstances.
Thanks Toni and Jack.
Michel & Hanna

19 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a fantastic experience with us and that you found our service worthy of a five-star rating.

It's incredibly rewarding to know that our efforts to provide exceptional service have resonated with you. Delivering top-notch experiences to our customers is our utmost priority, and we're delighted to see that reflected in your feedback.

We truly appreciate your kind words and your support. Please don't hesitate to reach out if there's anything else we can assist you with in the future. With best wishes for many years of happiness in your new home from the team at SRC.

Rated 5 out of 5 stars

Amy was very helpful

Amy was very helpful! Made this very simple and easy for us, she was very knowledgeable about any questions we had! Very happy with our experience.

20 September 2023
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your kind review Kayleigh, we are glad that you had a great experience with Amy and hope you will be very happy in your new home.

Rated 5 out of 5 stars

Great experience with Maisie

We had a great experience with Maisie. She was very thorough and explored options that resulted in a better deal than expected. We felt listened to and were kept updated throughout the whole process.

14 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for taking the time to submit a review, it is very much appreciated. With best wishes from everyone at SRC.

Rated 5 out of 5 stars

I felt like I was in safe hands

I’m very happy with the service received from SRC. I was assisted by Toni (administrator) and Jack (advisor), both very responsive and spot-on! I was genuinely impressed by Jack’s ability to understand my demands and needs, identify suitable options and overcome any challenges that came up throughout the process. He struck me as being very passionate about his work and committed to ensuring that his customers got the best possible outcome.

13 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your detailed review David, we appreciate you taking the time to complete this and are happy that you received a great service from Jack and Toni. With best wishes from everyone at SRC Financial Services Ltd.

Rated 5 out of 5 stars

Brilliant and efficient service

Thank you to the whole SRC team for helping us secure our first mortgage on a property. Jack was really helpful and explained things clearly, putting us at ease. The whole process went so smooth and quick!

13 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your review Claudia, we are grateful for your comments and happy that we were able assist you in obtaining your offer in less than a week. With best wishes from everyone at SRC Financial Services Ltd.

Rated 5 out of 5 stars

Josh was brilliant with helping us find…

Josh was brilliant with helping us find a mortgage and getting things sorted. Josh put our minds at ease and was always there to support us if we had any worries or concerns. We could not have asked for a better advisor, especially being first time buyers as the whole process has been a bit daunting - so thank you again!

Nancy too was quick to respond and kept us informed with updates regularly.

5 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you Lauren, we are grateful that you have taken the time to provide a review, and glad that you found the process a little less daunting with Josh and Nancy there to assist. With best wishes from everyone at SRC.

Rated 5 out of 5 stars

Amy is a Gem!

Very impressed with SRC Financial. I can be a bit of a cynic with the admin and paperwork required for purchasing a property. Amy and Anneka were absolutely fantastic. Amy in particular went above and beyond to help us and she should be commended by her management team. She represented SRC Financial in a very positive light, a credit to the organisation.

4 March 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for such a great review Ralph, we are so glad that you were happy with the service Amy and Anneka have provided and hope that you will be very happy when you move into your new home. With best wishes from everyone at SRC

Rated 5 out of 5 stars

Great experience

Great experience. Josh and Nancy were amazing and was always on hand to ask questions.

Smooth process and kept updated at all times.

Thank you both so much.

28 February 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your review Lily, we are happy that you had such a great experience with Josh and Nancy. With best wishes from everyone at SRC Financial Services Ltd.

Rated 5 out of 5 stars

Buying my first property

Thank you Josh and the team at SRC for helping me purchase my first property. Josh was very professional in the way he was able to help me find a mortgage making the process a lot less stressful.

4 December 2023
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you, Terry, for your great review. We all wish you lots of happiness in your new home.

Rated 5 out of 5 stars

Excellent support and work

Excellent support and advice from Jack and the SRC team from the beginning to the end. We really appreciate your efforts and brilliant customer service. If it wasn’t for you Jack, we will still not get on the property ladder. We have been rejected by a few brokers but you managed to guide us through swiftly offered us a better deal at the end. Thank you again.

16 February 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your great review Bill, we are so glad that you persevered with your dream to own your own home and that we could help you achieve this. With best wishes from everyone at SRC.

Rated 5 out of 5 stars

Great level of service

Great level of service, as a first time buyer the whole process was quite intimidating but my advisor explained everything clearly whilst answering any questions I had. Their level of communication was perfect and they were very good at explaining next steps after each communication. Highly recommend!

16 February 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your review Louise, we are glad that Amy and the team could guide you through the process and make it as easy as possible for you. With best wishes from everyone at SRC.

Rated 5 out of 5 stars

The whole team were super nice and gave…

The whole team were super nice and gave great information in regards to the whole process.

Jack helped with getting a good deal that would benefit me. Contacting Jack was easy when I had questions about any thing.
Highly recommend SRC.

23 November 2023
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for the review and recommendation Jay, we are always happy to be able to assist our clients, guiding them through the whole process. With best wishes from the SRC team.

Rated 5 out of 5 stars

Excellent

Excellent, really happy with the company, they are extremely supportive and guided us through every step.

6 February 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thanks for the great review Amber, best wishes from all of us at SRC

Rated 5 out of 5 stars

10 / 10 Experience

As a first time buyer both Toni & Jack really helped through the process & made all the steps within the process easy to understand, as well as being very active & responsive.
All the options were laid out & it had shown they had done their research before speaking to them as everything was well prepared in advance, making the whole process quick & easy.

7 February 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thanks for the great review Jack, best wishes from all of us at SRC

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