srprs.me Reviews 581

We really loved our srprs holiday. We did the bucket list option and ended up in Bucharest in a lovely hotel. The app worked well and revealed the destination with no hiccups. The information on the hotel and flights came through easily and we were able to start planning what we wanted to do in the airport. We also asked for a twin room which we got with no issues. We’re already planning our next surprise holiday as not knowing where we were going was exciting. Would recommend.

Just back from my fourth trip with srprs.me, and wow, they did it again! We ended up in Madrid!

Each and every trip I've done with srprs.me has been amazing - the surprise element really adds to the whole holiday experience. It's great to not have to plan out anything either, they have always put me in a really decent hotel and sent me to a great city.

Big thank you to the team, and to Christiaan for our latest trip where he expertly accommodated a friend's access requirements (we just let them know by email and they handled everything).

Can't wait for my next surprise holiday!

Beware when buying a voucher and you get an extra promotional voucher with it - you cannot use more than one "promotional voucher" on a single trip. It is not made clear when sold and is confusingly tucked away in FAQs. I got one for my sister for Christmas to use with one from last year, and SRPRS won't allow it to be used - so now she has £40 she can't use and it isn't enough for another trip (forcing me to not use it or put more money towards it). Vouchers are non-refundable and they won't budge on it. It is misleadingly sold and customer service refused to help or refund. Very disappointing - misleading sales and no flexibility sticking rigidly to T&Cs hidden away from where you make the purchase.

Second time we've been on a trip through Srprs.me, and once again it was awesome. We were sent on a wonderful trip to Sicily a few years back and this time tried the road trip option. We were set off on a journey to an incredible UK manor house in the countryside with a michelin starred restaurant on site. Absolutely brilliant, made even better by the surprise factor.

Well definitely do it again!

Everything was sorted for me so I didn't have to worry about anything. Not knowing where I was going made the trip really exciting. When the time came to reveal the location, I was really happy to find out I was going to Madrid. It was the perfect location and I felt really safe there as a solo traveller. Sprs.me told me everything I needed to know in plenty of time. It was a really fun experience and I would recommend it.

My experience with sprs.me was far from satisfactory. Due to a bug on their website, I was booked into a city we explicitly did not want to go to. A substandard hotel at an inflated price of 200 euros, while the actual cost on the same day was less than 60 euros. The recommendations provided were useless, and customer service, an AI-generated response, offered no resolution. Beware of using sprs.me.

I have just returned from my 5th srprs.me trip and once again, loved it! The destination was great and the hotel was amazing. Pedro put up with my many anxiety driven emails about flight times and terminal questions and was quick at replying and very helpful. They even put the reveal time 30 mins earlier because I was so anxious about getting to the right terminal in time! (Of course, I had plenty of time in the first place!)
Can't wait to go on my 6th!

Booked a trip in the UK with our pet. Sent to a city centre (And it was one of the places we listed that we DIDN'T want to go to). Hotel charged us for the pet despite us already paying the extra to srprs.me, they did refund us in the end but was extra hassle contacting them to get it sorted out.

The cost of this trip was £300, the hotel actually cost them £180 as we were given the bill on checking out due to the mess up over the pet charge.

AVOID - all they do is book a room and then 'surprise' you with the destination on the app and charge a grossly inflated price, they literally do nothing else.

Honestly just ask a friend to book you a trip and not tell you where you are going until the day before, you'll get much better value and won't be sent somewhere you asked not to go to!

Hotel and location as we asked for and we enjoyed the stay, but the payment to the hotel by srprs.me was not completed at the time of check out. After not being able to contact the agency (not even with their emergency number) at the moment of check out we’ve payed the 200 euro for the stay ourselves, where we already had payed 360 euro in front to srprs.me for the same stay. I guess mistakes are there to be made but after 3 weeks and several contacts we still haven’t seen any refund yet.. We really were excited by the ‘location revealing concept’ but unfortunately this will be our first and last booking with the agency.

We loved our srprs.me holiday! The concept is really quirky and exciting and we had a fantastic time in Berlin. The app worked really smoothly and the excitement of the big reveal was really good! Once we had our travel details - I was worried about the luggage allowances and aspects like that - but they had booked us the bonus luggage in case and priority boarding which made the whole process smooth. The hotel in Berlin was a Hampton by Hilton and was fantastic - really clean, modern, and everyone was very nice. We were originally booked in a twin room (possibly by accident) but the hotel quickly fixed it so we got a double.

The main things I would add to the experience if I could would be more detail on getting from the airport to the hotel - they sent a couple of pages with some tips on Berlin, but no airport transfer or guidance on what train lines to take and things like that. It was pretty confusing trying to find a way there without just getting an expensive taxi - so some detail in the welcome pack would be great. Due to Covid - quite a few attractions needed bookings three or four days in advance so I think having an option of a surprise activity that would have been booked for us - perhaps as part of the questionnaire ask us about things we like to do and give an optional bonus for an activity - that would have been great. Berlin is great for cycling around and it's easy to hire bikes, but it would be good to have helmets - I wonder if you could connect with a hotel to have helmets available? Finally, I think a bit more detail in the welcome details would be great - the flights and hotel were very clear, but some more guidance on Covid rules for example and more detail on things to do in Berlin would be amazing. We had an amazing time and figured it out - but it was a rushed first day researching things to do and finding out it was all booked out so needing to keep looking.

Overall, a wonderful experience - the surprise was great and is a real talking point with friends. Much more than your usual holiday.

Recently returned from a trip which found us in...Krakow, Poland. Delighted with the destination. Hotel perfect for our needs (slightly out of centre, but a brisk walk, or Tier electric scooters, soon got us into the main square). Easy bus trip from airport. My daughter and I just love these surprise trips - as everyone else says, there is no endless planning or the stress of making sure you choose the 'perfect' destination. The countdown is so exciting! (Tip if you have an early flight from from Gatwick - YotelAir is a reasonably priced, rather quirky hotel within the airport; we revealed our destination whilst still in our room). Boarding cards etc came by email rather than on the app, which I hadn't spotted, but this was very quickly sorted by the person on the emergency helpline. Surprise Me never disappoints. Well done again, srprsme! Definitely will do it again.

We loved our experience with suprs me. The surprise element took the stress out of the holiday and they were easy to contact - everything was very clear. We ended up in Barcelona and our hotel was right in the centre of everything. They even upgraded us for a better view! Flights were a great time and all went very smoothly. Would definitely boom through suprs me again.

We absolutely loved our experience - it's definitely nerve-wracking but felt the perfect time to do it after not travelling for so long because of COVID, we didn't really feel picky about where we went. We got Bologna, which neither of us had done before. The hotel was so central and really lovely. We didn't rely much on the information they gave us for the city, just did our own googling. The only thing I would say is I wished you could get the boarding passes slightly earlier than bang on the countdown timer when you're at the airport. It was a bit of a faff because our phone signal was bad, we couldn't download them properly and then had to phone up in a bit of a rush to get them resent. But they helped us really quickly with resending so it was no bother.

Uk road trip organised by the team. Lovely hotel, they even sorted me out a breakfast as part of the deal. great updates and customer service from the team. Lots of fun. This is my second trip with srprs.me (I did a European city break pre-covid) and I had the same great experience. Highly recommend them for people who love a surprise

After purchasing vouchers pre covid for Xmas gifts for all the family we were recently shocked that only half of them were still valid after the bogof vouchers had some sort of get out clause. That said myself and my partner booked our second child free trip in 15 years with ours for last weekend. With the current travel situation we thought it best to stay in the UK. We selected rural and city to.give us a woder variety. We used our £100 vouchers (without the extra £100 bogof ones that we no lomger valid) and also paid an extra £170 to upgrade our trip to something better than standard.

We were sent to a village in Cumbria. This was a little disappointing as it is relatively close to where we live but even so we're looking forward to a little luxury get away.
Upon arriving it became apparent we were in a property that had been found via booking.com for much less thab we had paid. The property was ridiculously small. It was cold and only had plug in radiators, no extra blankets etc. No blinds/ curtains downstairs so every car that passed could see right in which was even worse as the bathroom was downstairs too. The stairs were more of a ladder and were that steep ypu had to go down with your feet side on and hold on the hand rail and floor above to prevent slipping. The only seating available was 2 wire chairs or the bed. To make it worse the floor upstairs and stairs/ ladder creaked terribly and as we could hear the family through the wall felt that we had to creep around the whole weekend..
The icing on the cake was when we witnessed the local hunt in the field at the end of the lane on Saturday morning, killing numerous birds. We have waited for past 2 years for this trip and we actually came home first thing Sunday as this was a waste of time, effort and money. Not worth the money or the hype. Worried for my family who we bought vouchers for too! Very disappointed unfortunately....

I recently had a problem with a gift voucher - I emailed the customer service team and Merel & Laura were both super helpful in getting everything sorted for me! Brilliant service and I can't wait for my holiday next year - thank you :)

This was a present for us. Flight/Destination/Hotel quality was in line with expectations. It might be a bit tiresome to find your way in a surprise city; but it was manageable. The hotel was really nice with clean rooms and great breakfast. Very good price/performance!

After seeing an article about the concept of a mystery holiday destination awhile ago, I was intrigued but apprehensive to try it out given that I tend to be a bit OCD and overzealous when it comes to planning my holidays. This comes from watching my folks research flights, car hires, accomodation, things to do etc weeks in advance of our trips to Thailand. Surely this is the only way to truly travel, right? Because the devil is in the details and we need all the details upfront in order to be in control and have a good time, right?
Wrong.
I'm so glad I took a leap of faith and booked myself a trip with Srprs Me.
I had accidentally booked the trip thinking that the £10.00 off voucher for signing up to their newsletter would automatically apply, but when it didn't they were extremely understanding and helpful and refunded me the amount.
I loved the crazy looks people would give me when I'd say I was going on holiday and have no idea where to.
'How will you know what to pack? How will you know what to do? What if you get sent somewhere dodgy? What if you're sent to a real life version of that Hostel movie?'
These, and more, are the questions that people constantly asked me and each time I would say that I have confidence in the company and look forward to making a go of it on my own. They would just go quiet then say 'it sounds good, but I don't know if it's for me.'
To this, I say, it is for you and for your mate, your work colleague, your sister, anyone and everyone!
Once I got to Gatwick, I will admit my heart was thumping a bit when the countdown reached zero and I finally found out where I was going; Budapest, Hungary!
Special mention to Merel for arranging everything, I had so many additional things without having to pay extra for like Speedy Boarding with EasyJet, a buffet breakfast included at the hotel etc. Thank you so much for such an amazing trip!
My one small gripe is that I wish I had been given a little nudge to pack a swimming costume, as this isn't a normal thing to do in October as we're heading into single digits and Winter Woolies. Being a slightly larger individual, I wasn't able to find a costume in my size at the local stores so I wasn't able to make use of the thermal spas that Budapest is known for.

I've booked multiple srprs-trips over the past 4 years, being happy with each and every one of them.
What I like most is being able to book without the hassle of choosing a destination, place to stay, searching for plane-tickets, ... You do pay for their efforts of course: I'm sure you could go to the same places on a lower budget when you do it all yourself. But hey, where's the surprise in that?!
On the last trip there was a minor problem with my airplane-tickets, but it was solved immediately after contacting srprs.me - even on a saturday! Places where I stayed (mostly hostels, sometimes a standard hotel) were clean, friendly services, easy to reach from the airport, on walking distance from the city itself.
Got surprised by the locations they sent me to, especially on the last few trips. Although they aren't always the cities I would choose on my own (of course that is the whole concept of srprs-trips), I had a good time. I would definitely recommend booking a trip with them!

Very great experience! I booked 2 trips, 2 weeks in a row. The first trip was on my own and the second with my boyfriend, both 4 days. At first I couldn't see both trips in the app at the same time, but when I emailed the problem was solved very fast! I had no problems on both trips, and had a blast at both locations.