I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good I did respond to the email prior to this o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday. So i had to wait 2 more days before i could start instill new units! Was to happy hav... See more
Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!
Company replied
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... See more
Company replied
Company details
Written by the company
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contact info
2 Commerce Blvd, 32164, Palm Coast, United States
- 2032351200
- info@ss396.com
- ss396.com
4.1
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Kit was fitting for the car model &…
Kit was fitting for the car model & year we were building. No issues!
3 April 2026
Unprompted review
Reply from ss396.com
We are glad to hear that Jacinto! Thanks for shopping with us and we hope to see you again soon!
fast and received all the right parts
fast and received all the right parts
3 April 2026
Unprompted review
Reply from ss396.com
Hey Larry! Thanks for the five star review and for shopping with SS396!
Got the part really fast
Got the part really fast. Fit. Good. An. Works. Well. Ut not happy. About shippin cost. Was a throttle cae weighed less then 1 lb. An ut cost me 20 to ship it. Which. I thought was exsecive. But. I. Bit the bullet an ordered it any way
25 March 2026
Unprompted review
Reply from ss396.com
Hi Douglas, happy to hear the part worked out well for you! Shipping has been tuff lately with the fuel costs raising the rates. We do offer free shipping on orders over $299 with a promo code, so keep that in mind for the future. Thanks for shopping with us!
Reply from ss396.com
Awesome Henry! That is what we like to hear! Thank you for shopping with SS396!
The service was good
The service was good. The parts were delivered with in a reasonable time. One out the two parts were incorrect.
23 March 2026
Unprompted review
Reply from ss396.com
Hey Rodney, please give us a call and we can get this straightened out for you! Sorry for any inconvenience.
Parts came in a timely manner and were…
Parts came in a timely manner and were packaged very well. Everything fit good.
26 March 2026
Unprompted review
Reply from ss396.com
Glad you had a good experience Bob! Thanks for shopping with us!
When I got my headers they had a dent…
When I got my headers they had a dent in them
20 March 2026
Unprompted review
Reply from ss396.com
Hey Timmy, sorry to hear that. Feel free to give us a ring and get us some photos. We can then determine if it was a shipping issue and try to come to a resolution that will make you happy!
I ordered a turn signal switch for a…
I ordered a turn signal switch for a 1967 chevelle malibu(column shifter). Their website has 3 options for my vehicle. Two of witch are floor shift only. The one I ordered was the only option that would work according to the description. The one I got was wrong and would not work. I think they have an issue with their website description of parts. It kinda seems half arss put together.
I hope they fix this issue. It kinda turns customers off when they have to pay multiple shipping charges and they have nothing to show for it at the end of day.
23 March 2026
Unprompted review
Reply from ss396.com
Hey F, we would love to resolve this issue for you. But we need some more information, like an order number. Please call our support team and let's see if we can fix this for you!
Fast shipping
Fast shipping. Quality parts . The A pillars fit great. Thwnks
21 March 2026
Unprompted review
Reply from ss396.com
No, thank you! We appreciate your business!
Every time I place an order you seem to…
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress?
Your marketing team knows when promotions are scheduled to run so they should be added to orders in process. Not doing so is a disservice to existing customers. Like cable companies giving discounts to new customers and not existing ones. Bad business model. If your order process is not set up that way then fix it.
25 March 2026
Unprompted review
Reply from ss396.com
Hey James, we run various promos each month, and unfortunately we can't go back and add future promos to previous orders. As a promo code needs to be added to the particular order and that would mean re-processing hundreds of orders, which is just not possible. Are you subscribed to our emails? As that is the quickest way to find out about new promos we are running!
I Called to change the order
I Called to change the order, to canceled some incorrect parts. Spoke with someoneone, said no issues. Order shows up has incorrect parts, and missing some parts on the order. Website is terrible for ordering parts.
18 March 2026
Unprompted review
Reply from ss396.com
Hey RD, we’re sorry to hear about your experience and understand how frustrating this must have been. It sounds like there may have been a breakdown in communication when your order was updated? For me to look into this further I would need your full name, or an order number. Or, if you prefer reach out via phone to our support team so we can resolve this for you!
One part I got is a terrible fit
One part I got is a terrible fit. The rest is ok
16 March 2026
Unprompted review
Reply from ss396.com
Hey Andy, give us a call about the one that isn't fitting. Maybe our tech guy can figure something out for ya.
Parts was in great shape 👌
Parts was in great shape 👌, already installed looks good thanks.
22 March 2026
Unprompted review
Reply from ss396.com
That is what we like to hear! We hope to see you again Steven!
Timely and well packaged.
20 March 2026
Unprompted review
Reply from ss396.com
Thanks for the review and for shopping with us Paul!
Reply from ss396.com
Glad you had a great experience! Thanks for shopping with SS396!
Perfect kit and fit...
12 March 2026
Unprompted review
Reply from ss396.com
That is what we like to hear Dan! Thanks for shopping with us!
Reply from ss396.com
Thanks for taking the time for the review!
Service above industry standard
I made a mistake on my order and had ordered 2 heater cores. A very nice lady called me to clarify and also discuss items on back order. Most companies would have used email and the extra time for that personal touch with a phone call makes all the difference. This will now be the first place I look when I need parts.
11 March 2026
Unprompted review
Reply from ss396.com
Keenan, we were happy to help out! Thanks again for choosing SS396!
The headlight screws and springs were…
The headlight screws and springs were perfect replacements
13 March 2026
Unprompted review
Reply from ss396.com
Glad it worked out well for you Phil! Thanks for shopping with SS396!
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