I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good I did respond to the email prior to this o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday. So i had to wait 2 more days before i could start instill new units! Was to happy hav... See more
Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!
Company replied
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... See more
Company replied
Company details
Written by the company
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Contact info
2 Commerce Blvd, 32164, Palm Coast, United States
- 2032351200
- info@ss396.com
- ss396.com
4.1
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order was received appears defective.
The order was received and checked upon arrival. Further inspection of the part revealed it would not fit correctly. Both packages were scheduled to arrive the same day - one arrived a day later.
13 March 2026
Unprompted review
Reply from ss396.com
Frank, packages can arrive on different days if something is being drop shipped for example. As for it not fitting, give us a ring and let's see if we can help you out!
I got my order in within a week of…
I got my order in within a week of ordering. Thank you for your speedy delivery. Everything looks great from first view.
12 March 2026
Unprompted review
Reply from ss396.com
Hey Brandi! We are glad to hear that! See you again soon.
Excellent Service, Quality Parts!
Purchased many parts for my 69 Chevelle SS396 restoration, with a few more left to get. Never had a bad experience with Ground Up!!
9 March 2026
Unprompted review
Reply from ss396.com
Thanks Jason! That is what we like to hear!
Fast delivery and great service and the…
Fast delivery and great service and the right parts
5 March 2026
Unprompted review
Reply from ss396.com
Larry, thanks for the review and for shopping with SS396!
Great job as always
12 March 2026
Unprompted review
Reply from ss396.com
Mike, we like to hear that! Thanks for shopping with SS396!
Products and timing
12 March 2026
Unprompted review
Reply from ss396.com
Thanks for the five star review Chad!
Reply from ss396.com
Thanks for the review!
Product showed up days late no tracking…
Product showed up days late no tracking information was provided
13 March 2026
Unprompted review
Reply from ss396.com
Hey Michael! I see you placed one order but received two different packages. That is because one item out of three was a drop ship from the manufacturer.
The first package was shipped on 3/2 and an email was sent that night. The second package was shipped on 3/3 and an email was sent that night with tracking as well. Always check your spam/junk folders, as sometimes they end up in there!
Thanks!
I ordered a rear bumper it was going to…
I ordered a rear bumper it was going to take to long so I called back and canceled order the manager said I didn't he listen to the calls and I have to pay the shipping he also would not let me hear the recording so he is lying they are very rude I will not purchase anything else from them
I know for a fact I canceled the order they are lying about the recording that is y they don't let you listen to it
11 March 2026
Unprompted review
Reply from ss396.com
Eric, we’re sorry for the frustration this situation caused. We reviewed the call recordings and notes related to your order and were unable to find any request to cancel prior to shipment. As outlined in our return policy, return shipping is the customer’s responsibility.
That said, we want to resolve this as fairly as possible. Once the bumper is returned, we will issue a full refund including the original shipping cost. We appreciate your feedback and hope this helps bring the matter to a proper resolution.
What a rip-off! Shop elsewhere!
Ridiculously expensive for 2 power steering cables.
Semi FALSE ADVERTISING-VERY MISLEADING ADVERTISING.——They offer a “discount” if you’re a new customer but you have to spend an arm and a leg!
NO CUSTOMER SUPPORT!
Shipping was ridiculously expensive—-$25.00 for 2 (13”) rubber hoses and 2 metal attachments. The shipping costs were almost as expensive as the parts.
DO NOT USE THIS COMPANY!
2 March 2026
Unprompted review
Reply from ss396.com
Jeff, the item you ordered was too large to fit in an economy sized shipping box, hence the extra cost. As far as no customer support, I do apologize you feel this way. I see that you reached out to us via email. You had emailed us Friday afternoon, and got a response from us Monday morning. So about one business day later.
FedEx was the problem
** UPDATE **
The guys at SS396 went above and beyond after hearing my issues with FedEx and made it right. Most companies have a “that’s not us, not our problem” attitude. Not these guys. I will 1000% be a return customer for this project and the next.
FedEx was the problem, not you guys. My tracking said it would be here Thursday. Perfect timing. These trim pieces were the last thing to do before my car was done for a show/cruise on Saturday. The package was then lost in GA for 3 days and didn't show up until yesterday around noon....to the wrong address. Luckily I knew the neighbors who received it and they held onto it for me. Sheesh.
10 March 2026
Unprompted review
Reply from ss396.com
Glad to hear you got your package from your neighbor! Could you please update your review since it was a FedEx issue, not us, but since we worked with you? As we don't like to see 1 star reviews! We would appreciate it! Thanks in advance Deacon!
EDIT: Thank you Deacon!
Reply from ss396.com
Lou, thanks for the five star review and for shopping with SS396!
Quick shipping and very well packaged.
Quick shipping and very well packaged.
11 March 2026
Unprompted review
Reply from ss396.com
Steve, we are glad your order arrived safe and sound! We hope to see you again!
Very fast shipping order was correct
6 March 2026
Unprompted review
Reply from ss396.com
Thanks for the review!
This is the second time my order showed…
This is the second time my order showed up with the box all tore up and mailing tape put over the open up end of the box. It's amazing that small items make it with the size of the holes in the box. Also the packaging inside the box is very poor, the rear valence was all scratched up. This is the last time I will be using ss396 for parts for my chevelle.
4 March 2026
Unprompted review
Reply from ss396.com
Mike, sometimes the shippers can damage a package. But twice is odd! Can you please give us a call so we can try to make it right for you! Thanks -
Never received catalog
14 February 2026
Unprompted review
$30 shipping on a $20 part and I chose…
$30 shipping on a $20 part and I chose standard shipping. Don't understand that.
22 February 2026
Unprompted review
Reply from ss396.com
Jeff, unfortunately shipping costs have risen lately. We do not make a dime on shipping. Some regions can be higher than others to ship to as well. It looks like you got it in just two days, so it's possible you selected a quicker shipping time, or that was all that was offered to your address at the time. We wish shipping was cheaper, but it is out of our hands. We do offer free shipping promotions though, so always keep an eye out for those.
Delivered quickly as expected
27 February 2026
Unprompted review
Reply from ss396.com
Hi Melinda, thank you for the review and for shopping with SS396!
Reply from ss396.com
Larry, thanks for the review!
Not all of my parts ordered were…
Not all of my parts ordered were delivered.
27 February 2026
Unprompted review
Reply from ss396.com
Mike, that is because some of the parts you ordered are "drop shipped", so they ship from the manufacturer and can take a little longer than the in stock items from our warehouse you already received. Any questions, give us a ring!
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