ss396.com Reviews 

500
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers had a great experience with this company. Customers frequently mention that online orders arrive very quickly, and products are securely packed to ensure they remain in pristine, damage-free condition during transit. Many people warmly appreciate the helpful and polite technical assistance provided when choosing specific restoration components for their classic vehicles. However, some people mentioned facing ongoing issues with surprisingly high shipping costs and expensive delivery fees that made online purchases less appealing. A few other consumers also noted that occasionally ordered items arrived missing, slightly damaged, or requiring extra manual adjustments to fit properly on their classic cars.

What people talk about most

Product

People report ambiguous experiences with product. While some reviewers are very satisfied, noting that items... See more

Order

Customers had ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast shipping and... See more

Quality

Consumers find quality to be ambiguous, experiencing a mix of great satisfaction and deep disappointment.... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Some consumers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good I did respond to the email prior to this o... See more

Company replied

Rated 4 out of 5 stars

like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday. So i had to wait 2 more days before i could start instill new units! Was to happy hav... See more

Rated 4 out of 5 stars

Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!

Company replied

Rated 5 out of 5 stars

I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... See more

Company replied


Company details

  1. Auto parts shop
  2. Car Body Parts Supplier

Written by the company

When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.


Contact info

4.1

Great

TrustScore 4 out of 5

500 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(500)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I will shop here again

Website selection and prices were great and the shipping was fast. I will shop here again.

16 February 2026
Unprompted review
ss396.com logo

Reply from ss396.com

Hey Keith, thanks for the review!

Rated 4 out of 5 stars

I await delivery of 2026 sales catalog by mail.

I await a delivery of the 2026 sales catalog for Chevrolet Chevelle that has been requested. I’ve been reminded that a catalog can take additional time to make its journey across our Great Nation and will be patient in receiving this physical copy by mail.

24 February 2026
Unprompted review
ss396.com logo

Reply from ss396.com

Hey Roger, you just requested your catalog on the 16th, and today is the 26th. So it has only been 10 days. As stated on the catalog request form, catalogs can take up to 5 weeks to arrive. A shipment of catalogs just went out, so it should arrive soon! Thanks for your patience.

Rated 5 out of 5 stars

Why I gave a 5-star rating

I ordered a variety of parts revolving around suspension & steering components for a 71 Chevelle. I am pleased with the quality. 98% or the parts were in stock parts and promptly shipped from the same warehouse. The remaining items arrived in less than a week of the initial order. I will be a repeat customer.
Thank You

23 February 2026
Unprompted review
ss396.com logo

Reply from ss396.com

We are glad to hear that you had a good experience and hope to see you back!

Rated 3 out of 5 stars

I ordered a 4 speed swap for a 70 monte…

I ordered a 4 speed swap for a 70 monte carlo, the parts were amazing quality and pedals are great

Here is where the problem is that these cars rarely came with manuals and its not te same as the chevelles

They sent me chevelle z bar ,linkage, and brackets expecting it to work

You can tell They did no actual R&D
To see if they were compatible

While it is true chevelles and monte Carlos share a good bit of parts

But for obvious reasons a monte carlo hood wont fit on a chevelle even tho they are very similar the hood is 6 inches longer

That its self shouldn't be so bad if they didn't give you 3 days to figure that out and after that your stuck with it

The only reason they are getting a 3 star is i cant deny the quality of part they are of good quality and came with all the parts to assemble everything but I will be having to fabricate the brackets and linkage after I paid 300 for the kit

If you have a 70 monte carlo buy the pedals only they are great and buy a hydromax kit they are only 90 bucks for the pedals rest of the kit is useless

9 February 2026
Unprompted review
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Reply from ss396.com

Shawn, could you please give us a call so we can go over this with you. You can ask for the sales manager, thanks!

Rated 5 out of 5 stars

Needed technical assistance before…

Needed technical assistance before ordering my parts and the salesman was very polite and knowledgeable about the parts I needed. Very relaxing feeling dealing with this company. Parts are exactly what I need and look great.

6 February 2026
Unprompted review
ss396.com logo

Reply from ss396.com

We are glad to hear that Robbie! Call us back anytime!

Rated 4 out of 5 stars

Item was missing from original order

Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!

14 February 2026
Unprompted review
ss396.com logo

Reply from ss396.com

Glad your issue was resolved in a timely manner! Thanks for shopping with SS396!

Rated 1 out of 5 stars

Haven't received my books

Haven't received my books

14 February 2026
Unprompted review
ss396.com logo

Reply from ss396.com

Hi Brian, you ordered your catalogs on 2/2. As stated on the website, catalogs can take 4-6 weeks to arrive. It has only been 2.

Rated 5 out of 5 stars

In stock or readily available products

In stock or readily available products unlike some other company's that are backordered 2 months. Helpful customer service that was easy to communicate and understand.

7 February 2026
Unprompted review
ss396.com logo

Reply from ss396.com

Hey Mike, thank you so much for the great review! We are glad you have a great experience shopping with SS396!

Rated 5 out of 5 stars

Great shipping speed

Great shipping speed, great products

6 February 2026
Unprompted review
ss396.com logo

Reply from ss396.com

Thanks, Eric! We’re happy to hear you were impressed with both the shipping speed and the quality of the products. We appreciate your support and your business.

Rated 2 out of 5 stars

Not enough tape to complete the…

Not enough tape to complete the job.luckily I purchased two kits. but now I have to order a 3rd to complete the second set of stripes. The tape isnt the same diameter as the stencile so had to modify the stencile to make perfect stripes.

7 February 2026
Unprompted review
ss396.com logo

Reply from ss396.com

Hi Stephen, these come directly from the manufacturer. So unfortunately we can't control the amount of supplied tape. We apologize for any inconvenience.

Rated 3 out of 5 stars

Order a stainless fuel tank from 396

Order a stainless fuel tank from 396. They ship one from original parts group. If I knew that was the case I could’ve got it cheaper if I would’ve went right through original parts group.

23 January 2026
Unprompted review
ss396.com logo

Reply from ss396.com

Ed, we sell lots of product from, OPGI. If you ever would like to know for sure who is the manufacturer, it is listed on the website with the item. Or feel free to give us a ring!

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