After trying to resolve my email problem for 4 days, and only getting typed messages on the Stablepoint site which I just couldn't follow myself, I eventually got a call back from John R at Stablepoi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a domain renewal problem: domains were showing as renewed in Stablepoint's system, but had been neither renewed nor invoiced for. Raised support ticket and got no response in fourteen hours.... See more
Company replied
Alif was extremely helpful and professional in assisting me with moving my email hosting to Zoho. He quickly added the required DNS TXT record for verification and configured the MX records perfect... See more
Company replied
Needed support from Stablepoint today as my emails weren't working correctly. I'm not the most technical person when it comes to computers, websites and emails but the support from Krasimira was brill... See more
Company replied
Company details
- #20 of 28 best companies in Web hosting company
- #4 of 5 best companies in Cloud storage service
- #7 of 7 best companies in Email service provider
Written by the company
Stablepoint provides fully managed cPanel™ web hosting, in a choice of 80+ global locations using cloud infrastructure from Amazon Web Services, Google Compute & others. Our aim is to focus on what makes hosting great: reliable servers, easy to use systems and fantastic customer support.
Looking to move Host?
Written by the company
- Quick Setup and Free Migrations by Super Tech Experts
- With years of experience in the industry our aim is to focus on what makes hosting simple and easy to manage. Our team will help you every step of the way with a free migration and domain transfer included with every package, and a choice of 80+ global locations so you can give the best possible performance to your users!
- Powerful Reseller Hosting Options
- Reseller Hosting & Premium Reseller Hosting options with Stablepoint. Enterprise SSD / CloudLinux / 24/7 Support / Free SSL Licenses / Free 2X Daily backups & Domain registration or transfer backed by a fully white-labelled platform - Join today and host with Stablepoint.
Contact info
London, United Kingdom
- 020 8191 9755
- support@stablepoint.com
- stablepoint.com
4.5
Excellent
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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stablepoint support is always great
stablepoint support is always great. trying their best to fix the problem. this time it was: Marin Cholakov, who did great job
16 March 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Mohsin,
Thanks for the feedback! We appreciate the shoutout for Marin and hearing that things are fixed. If you need further help, please let us know, we're just a message away.
-Sam, Customer Advocacy
Rep was extremely helpful and seemed…
Rep was extremely helpful and seemed like he really cared in helping me with my website as I needed to put it under construction and remove it until I updated compliance issues with my broker dealer.
12 March 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi John,
Thank you for sharing your experience with us. We're glad to hear that you've had a positive experience with our support team. If you need further assistance on your website concerns, we're here and happy to help.
-Dyane, Customer Advocacy
Excellent Support as Usual
A fast and friendly response that fixed my issue straight away.
6 March 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Thank you for the kind words towards our support team! If you ever need further assistance Findlay, please reach out anytime!
James,
Customer Advocacy
Wilis V
Wilis V. helped me migrate my site to the Stablepoint hosting account. He was very patient with my questions and guided me through the process. When I said I didn't understand something, he rephrased it to make it clearer to someone with less technical knowledge. Good communication.
5 March 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Pamela,
Thanks for the nice feedback! It is very nice to hear you got the support you were after from Wilis. We appreciate the feedback and are always here whenever you need a hand, please contact us anytime!
-Sam, Customer Advocacy
Fast response to ticket raised
Fast response to ticket raised, and all details given to resolve the issue
5 March 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Colin,
Thanks for the wonderful review! We're happy to hear that things are resolved. Please contact us again any time of the day, we are here and ready to assist 24/7.
-Sam, Customer Advocacy
Horrible business with terrible…
Horrible business with terrible customer service
4 March 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Bronco Fan,
Thank you for reaching out to us.
We take customer experience seriously and comments like this are not reflective of the support standard we aim to deliver. If something hasn’t gone as it should, I would like to see what has occurred and how we can improve the experience for you.
I have reached out for your case-number privately so that we can investigate. Thanks again.
-Sam, Customer Advocacy
We are cooperate many years with…
We are cooperate many years with Stablepoint and all we have to say is that it stands out for the quality of its servers and very importantly the support it provides whenever we have needed it.
Special mention must be made to Roni who is always helpful and willing to help.
4 March 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi! Thank you so much for your continued trust over the years, it truly means a lot to us. We’re delighted to hear that both our servers and support, specially Roni, have met your expectations. If you ever need further assistance, please reach out anytime!
James,
Customer Advocacy
Best tech support I've experienced
Stablepoint is wonderful if you're not super technologically inclined. Their support service is brilliant and they go above and beyond, making hosting with them so simple. Today I spoke with Nikolay Zhelev and within minutes of him understanding my issue, it was resolved. Can't rate the company and it's technical support highly enough.
3 March 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Luschka,
Thanks for this nice shoutout for Nikolay! It is very nice to hear that things were resolved so quickly and that we have made the support request a positive one. Please reach out to us anytime, we are here 24.7.
-Sam, Customer Advocacy
Raising your rates by 50% is ignorant…
Raising your rates by 50% is ignorant and does not jive your website. We will be looking for someone else to host our web domai. Goodbye
26 February 2026
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello Kurt,
Thank you for your feedback. My name is Hernan from the Customer Advocacy team, and I am committed to resolving this for you. I am currently reviewing your account and will provide an update regarding your recent ticket shortly. We truly value your long-standing partnership with us, and your satisfaction remains our top priority.
Warm regards,
Hernan, Customer Advocacy.
Nisha
Nisha - Did an amazing job... best thing was keeping me right when I messed up and keeping me informed of all progress. I know it was just a job to Nisha, but if you keep in contact you can make someone feel less like a eejit and more like art of a team :)
thanks
Stephen
Loccem IT Solutions (CEO)
27 February 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Stephen,
Thank you for this lovely shoutout for our Nisha! A job done amazingly is all we can strive for. There is no job too small or too complicated.
If you need any further assistance, please don't hesitate to reach out to us, we are here and read at any time of the day!
-Sam, Customer Advocacy
I had a great experience working with…
I had a great experience working with StablePoint. Their support team, especially Ander, was professional, patient, and very clear in guiding me through resolving my SSL issue. Highly recommended for reliable and responsive service!
24 February 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Hassen,
Thank you so much for your wonderful feedback! We’re glad to hear that you had a great experience with our support team and Ander provided excellent customer support we aim to deliver every day. Your recommendation truly means a lot to us. If there’s ever anything else you need, we’re always here and happy to help.
-Dyane, Customer Advocacy
Simona Petrova was amazing
Simona Petrova was amazing! She guided me through my server issues with patience and expertise, making everything easy and stress-free. Truly a pleasure to work with!
22 February 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Anupam,
This is the feedback we love to see! Thank you for this review for Simona and highlighting how helpful they were. We always welcome you to contact us anytime of the week if you need any further assistance with your services.
-Sam, Customer Advocacy
Thank you Carlos A
Thank you Carlos A, your assistance was quick and efficient. Thank you very much for your availability.
6 February 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Carlos,
Thank you for the 5-star rating! We’re glad to hear Carlos was able to assist you quickly and efficiently. We appreciate you taking the time to let us know, and we’re always here whenever you need support.
-Dyane, Customer Advocacy
Like others... has become expensive, anti-customer
Identical to the various other negative reviewers in 2026 - I'd been loyal to them, in fact I'd followed the founders (Dom and Seb) businesses from provider to provider for almost 20 years and to Stablepoint for the past 6. But it has become the same old faceless, rude, rip-off provider as others, in some ways frankly worse as they don't even try to window dress their price increases or pretend they care about customer loyalty - they absolutely don't.
Perhaps it's greed, but they've been quietly ramping up incidental costs like domain renewals well in excess of other providers, getting away with making £100s extra off long term clients, then in January they near doubled the monthly hosting charges too, a) without any forward warning, just buried it in an invoice (of which I get many), and b) despite their own website offering much better pricing even after they increased our invoices and then c) their support team over MULTIPLE emails, treated this all as completely normal, logical and fair operation, and made very clear my loyalty is meaningless to them.
Having run payments and billing companies in the UK for over 20 years I can tell you very few credible companies in any industry double monthly billing and don't send out personal, transparent forward warning about it. It speaks volumes about the organisation they've become, but on reflecting, gouging loyal customers by over charging on other billable items should have been a red flag.
Eventually in a third response from them they suddenly acknowledged they had not handled any of this well and offered me the original pricing. But by then I was already migrating to a provider who charges less than even that pricing (and without excess domain fees) and frankly I'm a firm believer that if over several exchanges and wasted energy highlighting their problem, a company shows you who they really are, learn your lesson and leave.
27 January 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Rob,
Thank you for taking the time to rate us and provide this feedback, even if it is not the experience that we have come to expect for our clients.
Trust is built over time and it is difficult to hear that we have not met the mark for someone that has been with us for many years and followed our team through earlier chapters. Our focus has always been on delivering a reliable service backed by real support and that hasn’t changed, even as the environment we operate in continues to evolve.
I appreciate the comments on our renewal reminders, our intention is always to provide advance notice and transparency around renewals so customers can make informed decisions. If that didn’t come across clearly here, that’s something we want to review and learn from.
I have found your account and will review your case to ensure that things have progressed correctly and help where we can. Thank you for taking the time to share your experience.
-Sam, Customer Advocacy
I would like to personally, thank Bienvenido Jacobo hello
I would like to personally, thank Bienvenido Jacobo for his dedication to our Sign-Up to a new dedicated server we will be happy to come back to stable point again for much needed excellent service.
4 February 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Maz,
Thank you so much for your review and mentioning Jacobo! We’re happy to hear that we could assist you so thoroughly and the process went smoothly. We are always here to help whenever you need us, please contact us anytime of the day if you have any further questions.
-Sam, Customer Advocacy
Outstanding Technical Support for Server Configuration
As a developer maintaining a legacy application, I needed to isolate PHP 5.6 to a specific directory (/app) while keeping PHP 7.4 on the main site. The support specialist didn't just give me code—they provided a complete educational breakdown!
4 February 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Intersa,
Thanks for this great feedback and shoutout for our teammate! Going above and beyond is something we like to see and providing good service is what we strive for. Please contact us again anytime.
-Sam, Customer Advocacy
Unannounced price increases
After massive price increases last January, which were communicated, there has been another unannounced price hike this January affecting domain name renewals and shared hosting charges. Support service used to be excellent is now poor, with first line support unable to provide accurate information. Are the owners lining the company up for a buy out as they did with TSOHost?
3 February 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Anonymous,
We appreciate you taking the time to share your feedback. Less than stellar support is definitely not the normal or the experience we expect our clients to have.
Keeping clients informed of any changes, particularly when it comes to pricing and renewals is also incredibly important and we always ensure renewal notifications are sent ahead so that you have time to review any changes and make informed decisions. If a change feels unexpected, we take this feedback seriously.
Providing clear, correct information is a priority for us, and we’re continually working to improve consistency and response quality across our support teams.
I would like the opportunity to review your account and the specific charges you’re referencing to ensure everything was communicated correctly and applied as intended. I will reach reach out for your ticket or account reference so we can look into this further. Thanks again.
-Sam, Customer Advocacy
Spoke to Yuga absolutely brilliant he…
Spoke to Yuga absolutely brilliant he stuck with me getting my web page sorted can't thank him enough, it has always been difficult to upload my page but he should me where to go and put it right
31 January 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Graeme,
Thank you for the amazing feedback! We’re really happy to hear that Yuga was able to stay with you and get your webpage sorted. If you need further help, please let us know, we're just a message away.
-Dyane, Customer Advocacy
TSH Host, Vidahost now this!
I moved to Stablepoint as had previously ben with TSO/Vidahost. They were once excellent but sold out & went downhill VERY quickly. I decided to go to Stablepoint as the original crew had started back up, all was good for many years. Lately things are going downhill VERY quickly. A couple of weeks ago email just broke, nothing had changed our end. Only after wasting DAYS did they point me to a known problem THEIR end! I keep getting emails from cpanel saying server response slow. Today email & FTP just stopped. The suddenly came back, no issue their end apparently. I'm guessing they've done it again, sold up & moved on. Never again, I'll be looking to move yet again.
22 January 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Dave,
Thank you for taking the time provide this feedback. It is difficult to hear this recent experience has not met expectations as we pride ourselves on our great support team and services. Emails are an incredibly important part of staying online and sometimes hard to diagnose where the issue actually is.
We aim to be transparent and quick when platform-wide issues occur and keep our status page updated with anything reported.
I would appreciate the opportunity to review what’s happened on your account and see where we can assist further so will reach out for your case number. Thanks again.
-Sam, Customer Advocacy
Adit was very kind and extremely quick…
Adit was very kind and extremely quick to diagnose and resolve my issue,
20 January 2026
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Bob,
Thanks for the lovely review and shoutout for Adit! It is very nice to hear that your issue is resolved. It's our goal to make every interaction as smooth and efficient as possible. We appreciate your feedback and welcome you to contact us anytime, we are here 24/7.
-Sam, Customer Advocacy
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