Pretty good overall. I note that the photos of arrived packages have deteriorated a bit. There's no point in giving me a close-up photo of the Stackry address! I need to identify where the package ha... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Exceptional Customer Service and Dedication, especially by Veronica. Great organisations solve customers problems and correct mistakes when they, can sometimes happen. An exemplary example here and I... See more
Company replied
After a missing parcel incident and reporting to Trust Pilot, I can happily say that Stackry have recitified my situation. They found my missing parcel and they have provided me with a credit in order... See more
Company replied
Although there was an error on the system for one my packages, which delayed the process by a week. Once I called, the Stackry rep managed to help in a quick manner. Thanks. Regards, Carlos
Company replied
Company details
Written by the company
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Contact info
472 Amherst Street, 03063, Nashua, United States
- 781-491-0874
- support@stackry.com
- stackry.com
4.2
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome service
25 March 2026
Living on a small Caribbean island this…
Living on a small Caribbean island this is a perfect way to shop and the staff at Stackry are so efficient.
23 March 2026
My products were charged twice for a…
My products were charged twice for a delivery that could have been made in one transaction. I tried reaching out via email and WhatsApp but there was no response.
25 March 2026
Reply from Stackry
Hi Kulang. Thank you for your feedback. I’m sorry to hear you experienced difficulties using our service. At this time, I’m not seeing the issues described on your account, and it appears our customer service team has not yet been contacted regarding this matter. We’d really appreciate the opportunity to look into this further and assist you. Please feel free to reach out via chat, phone, or email at support@stackry.com, and our team will be happy to help resolve any concerns.
Amazing!
It´s just a great way to buy books and other things that are not avaible to us in the EU. Now I can get them thanks to Stackry! I´m so happy that they made this possible.
25 March 2025
Reply from Stackry
Hi Jolanda! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service. We hope to ship many books to you!
Excellent shipper
Excellent app and smooth shipping system, I wish to reduce the amount for shipping later.
25 March 2026
Such an easy process for a hard to get…
Such an easy process for a hard to get item in my country
20 March 2026
Stop contemplating! Create your account with Stackry!
If you are contemplating using Stackry, contemplate no more. Do it! Create an account with them. Stackry is by far the superior shipping forwarding company compared to some of the other "top players" in the game. I unfortunately had the privilege of using other service providers before I stumbled upon Stackry. They were all terrible. Headache after headache, items being removed or withheld for no reason, shipping delays, etc. They all pale in comparison to Stackry. Stackry captures delivered parcels the same day, and they process consolidation and mail-out requests faster than I've ever experienced before. I've never waited longer than 24 hours for them to process a request. Their portal is user-friendly, there are no hidden costs, and their service is seamless. They're only slightly more expensive than other providers, but I'm willing to pay for the great service. Thank you, Stackry! You are 1000% the best in the business :)
23 March 2026
Unprompted review
Reply from Stackry
Hi Karissa! Thank you for this amazing review! We’re thrilled to hear that your experience with Stackry has been so smooth and efficient. It means a lot to know our team’s efforts in fast processing, clear communication, and seamless service are making a real difference for our customers. We truly appreciate your trust and kind words. We’ll keep working to make every shipment just as effortless. Thanks again for sharing your experience!
good and fast and easy
24 March 2026
This is the second time I have used…
This is the second time I have used this company and am very happy with the service. All went smoothly and kept me updated. the item's arrived safely and in perfect condition. Thank you and will definitely be using this service again. 👌🏼👍🏼
12 February 2026
Unprompted review
Always a pleasure working with Stackry
Always a pleasure working with Stackry, saves me a fortune in shipping and opens up supply channels not otherwise available.
24 March 2026
The shipping is way too expensive
I like the service provided but the shipping is way too much expensive compared to other platforms.
24 March 2026
Reply from Stackry
Hi Hamood. Thank you for taking the time to share your feedback. Sorry the prices are higher than expected. Due to escalating conditions in the Middle East, carrier service to Oman, is currently impacted. Many services have been suspended. Please note that some available carriers have begun applying temporary surcharges for shipments to destinations within the affected region due to current operational conditions, which may result in higher shipping rates. We apologize for the inconvenience! Please chat, call, or email us at support@stackry.com to discuss further and you’ll be helped by the best customer service team in the industry!
Fast efficient clear service
23 March 2026
Dhl is not a good choice now
23 March 2026
Reply from Stackry
Hi Munzir. Thank you for your feedback. We’re very sorry to hear about your experience, particularly with DHL. Due to ongoing conditions in the Middle East, DHL remains operational, but delays are expected. Shipments outside the region may also be impacted due to airspace disruptions. You should see a notification on your dashboard regarding these potential delays. We understand how inconvenient this can be and sincerely apologize for the frustration caused. Be safe.
A reliable shipping partner
I’ve used Stackry for past 6 months and shipped more than 20 packages to Singapore. They are super reliable, always ship on time and respond to emails and messages really quickly.
I rarely write reviews, but Stackry has been so awesome that I had to come on Trustpilot to share my great experiences and gratitude to the Stackry team 👍
Just to be clear, this review was not requested or sponsored in any way, I’m sharing it voluntarily based on my own experience.
Thank you Stackry!
23 March 2026
Unprompted review
Reply from Stackry
H Tommy! Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had many positive experiences with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
Promptness
22 March 2026
shipping is so expensive
21 March 2026
Reply from Stackry
Hello Ibrahim. Thank you for your feedback. Sorry the prices are higher than expected. Due to ongoing conditions in the Middle East, the available shipping carriers are limited and some carriers have begun applying temporary surcharges for shipments to destinations within the affected region due to current operational conditions, which may result in higher shipping rates. We understand how inconvenient this can be and sincerely apologize for the frustration caused. Be safe.
Reliable Service, but HAZMAT Bottlenecks Need Addressing
I gave a 3-star rating because while your overall service is reliable, the HAZMAT handling process is a major pain point. Charging a flat $15 fee for small items is steep, and the weeks of delay for classification/paperwork are frustrating. It would be much better if you had a clearer, faster way to pre-approve MSDS/SDS documents before the package arrives.
15 March 2026
Reply from Stackry
Hi Gidi. Thank you for sharing your feedback. We hear your concerns and understand the process can be frustrating. The shipping department will request a MSDS when the item being shipped is potentially a dangerous good and the manufacturer packaging or ingredient list on the product is not complete or visible. This document is required to determine if the item is a dangerous good and the proper way to package and ship it. Due to international shipping regulations, shipping companies are required to have the material safety data sheet on file for dangerous goods shipped in the event of damage or leakage in transit. You can definitely send the document into customer service in advance if you suspect it may be required. Regarding the price, due to international regulations, shipping Hazmat items requires Stackry to use a minimum box size of 10x9x5, and it limits the economy carriers offered. This is why it can be more pricy to ship hazmat. If you would like to discuss it further, please email us at support@stackry.com and you will be helped by the best customer service in the industry!
Great service!
20 March 2026
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