Pretty good overall. I note that the photos of arrived packages have deteriorated a bit. There's no point in giving me a close-up photo of the Stackry address! I need to identify where the package ha... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Exceptional Customer Service and Dedication, especially by Veronica. Great organisations solve customers problems and correct mistakes when they, can sometimes happen. An exemplary example here and I... See more
Company replied
After a missing parcel incident and reporting to Trust Pilot, I can happily say that Stackry have recitified my situation. They found my missing parcel and they have provided me with a credit in order... See more
Company replied
Although there was an error on the system for one my packages, which delayed the process by a week. Once I called, the Stackry rep managed to help in a quick manner. Thanks. Regards, Carlos
Company replied
Company details
Written by the company
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Contact info
472 Amherst Street, 03063, Nashua, United States
- 781-491-0874
- support@stackry.com
- stackry.com
4.2
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable parcel forwarding service
Reliable parcel forwarding service. Shout out to Maya Reda for warm and prompt response to inquiry and adjustments.
14 March 2026
Unprompted review
Excellent service and simple
13 March 2026
very quickly and organized
13 March 2026
STACKRY IS AN EXCELLENT COMPANY WHICH I…
STACKRY IS AN EXCELLENT COMPANY WHICH I TRULY TRUST .... DR.MOUTAZ DALATI.
13 March 2026
User friendly
13 March 2026
The fee to high
12 March 2026
Reply from Stackry
Hello Ghaliya. Thanks for your feedback. We hear your frustration. Due to the current political climate in the Middle East, many shipping carriers have temporarily suspended their services to the region. At this time, DHL is one of the only providers still operating with an emergency risk surcharge which has driven up shipping costs. We understand how disappointing this is and truly apologize for the inconvenience. Please know these conditions are outside of our control, but we’re continuing to monitor the situation closely and will offer more affordable options again as soon as they become available. Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
I realised I put the wrong locker…
I realised I put the wrong locker number in my package so I contacted customer support in a panic, the staff (Nora) managed to find it for me. I’m so relieved!
9 March 2026
Unprompted review
Reply from Stackry
Hi there! Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with Nora! Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
Reply from Stackry
Hi Doreen. Thank you for taking the time to leave Stackry a review. We value your feedback and are glad to hear that you appreciate the package reminder emails! We're looking forward to serving you again in the future!
NEVER USING STACKERY AGAIN
there are way better companies then this one in terms of service , transparency , customer support and price
3 March 2026
Unprompted review
Reply from Stackry
Hi Wael. We’re really sorry to hear this was your experience. This isn’t the standard we aim for, and it’s disappointing to know we fell short for you. We take feedback like this seriously, especially when it comes to service, transparency, and support. We would like the opportunity to investigate further and understand where things went wrong. Please contact support@stackry.com attention to Veronica to discuss further. Thank you and have a great day.
all is very good service.
12 March 2026
Excellent customer care and service at Stackry!
We are really pleased with the customer care and service we received at Stackry and Nora has been great helping us!
11 March 2026
Unprompted review
Reply from Stackry
Hi Sultan. Thanks for your feedback. We hear your frustration. Due to the current political climate in the Middle East, many shipping carriers have temporarily suspended their services to the region. At this time, DHL is one of the only providers still operating with an emergency risk surcharge which has driven up shipping costs. We understand how disappointing this is and truly apologize for the inconvenience. Please know these conditions are outside of our control, but we’re continuing to monitor the situation closely and will offer more affordable options again as soon as they become available. Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Nora was really rude and unhelpful when…
Nora was really rude and unhelpful when I had a query about my consolidation. The first time it was packed wrong which meant the weight was higher than all the original packages and when I requested a repack I then got some charges I wasn’t sure about. I messaged support who are usually great, but Nora was rude, abrupt and unhelpful. She wouldn’t explain anything to me and I felt her approach was very rude. This is a shame as others I’ve dealt with have been fabulous in previous incidents, but if I have to deal with customer service as poor as that given by Nora I will need to look for a new shipping provider.
11 March 2026
Reply from Stackry
Hi Lizzie,
Thank you for taking the time to share your experience with us. We truly appreciate you bringing this to our attention.
I’m very sorry to hear about your recent interaction and that it left you feeling this way. This is certainly not the level of service we aim to provide, as we take great pride in delivering clear, helpful, and respectful support to all of our customers.
Please know that we will be reviewing your account history and the details of this interaction carefully to better understand what happened and ensure it is addressed appropriately. Your feedback is extremely valuable in helping us improve both our processes and our service.
We’re glad to hear that your previous experiences with our team have been positive, and we truly hope to restore your confidence in us moving forward.
Thank you again for your honesty and for giving us the opportunity to make this right.
Trustpilot
Great service easy to use only problem is having to fill up trustpilot reviews
10 March 2026
Reply from Stackry
Thank you for your valued business and feedback! I understand! The review process is not mandatory. All you need to do is close the screen when prompted to leave a review. Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns and you will be helped by the best customer service team in the industry.
Thanks a lot
10 March 2026
Stackry is the best!
Stacry is quick, highly recommended helper for shipments out of USA.
9 March 2026
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