Stag Motorcycles Limited Reviews 

288
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I needed a rear and front left indicator plus a throttle cable and handlebar switch after my bike was damaged due to attempted theft. The website and help was really good, I received an email before m... See more

Rated 5 out of 5 stars

Ordered several times from Stag Motorcycles as no one else seems to stock the range of Talaria spares these people do, never had an issue and the parts arrive within a couple of days. I highly recomm... See more

Company replied

Rated 5 out of 5 stars

I bought a Sur Ron road legal and the customer service from Steve. Rebecca (admin) & Bryn (delivery) was excellent I will be using stag Motorcycles again for any new motorcycles or parts I need. Than... See more

Company replied

Rated 1 out of 5 stars

Mithering for a rating. I was asked to rate this company's service before the tyre had even landed. Pretty spammy behaviour. They then pathetically cancelled my second order because I left them this p... See more

Company replied

Company details

  1. Motorbike dealer
  2. Bike accessories store
  3. Motorcycle shop

Written by the company

Stag Motorcycles, Sur-Ron UK, Sur-ron, Light bee, Firefly, , Sur-ron UK, UK, Electric Bike, Electric Mountain bike LMX Bikes


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

288 reviews

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4.5

All reviews

(288)

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Rated 1 out of 5 stars

Hi there I’m wondering if you could…

Hi there I’m wondering if you could help me, I’ve received your order and am still currently in the same position as I was before I ordered it, I always pump the inner tubes up to check them for any air leaks or splits and unfortunately the new inner tube you sent had a small pinhole in one side of it, is there anything you could do or suggest for me ? Many thanks Lucas,

2 May 2023
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Reply from Stag Motorcycles Limited

Unfortunately you have pinched the tube during fitting, it is a common fitting issue and is not a fault of the inner tube. Kindly update your review.

Rated 1 out of 5 stars

Mithering for a rating

Mithering for a rating. I was asked to rate this company's service before the tyre had even landed. Pretty spammy behaviour. They then pathetically cancelled my second order because I left them this poor review. There are plenty of cheaper motorcycle parts vendors than these joblots. Silly old man on the phone giving it the big one. Bad attitude. Bad service. Bad products. Cheap Chinese imports AVOID!!!

1 April 2023
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Reply from Stag Motorcycles Limited

Sorry you feel this way however, your order was placed at 3:18am on Saturday 1st April, it was packed and dispatched on Monday 3rd April and delivered and signed for on Tuesday 4th at 12:52 pm. We then sent a review request on Wednesday 5th at 15:18 pm, we don’t see any other possible way of improving this service at the current shipping rate.

Your order was for an OEM tyre for a Chinese bike made by CST (Cheng Shin Rubber) so yes, it is Chinese, as with the other OEM parts you ordered for a Chinese bike, all are Chinese imports. We do however offer a wide (possibly the widest) range of European made electric bikes and parts.

We do take our reviews very seriously and we feel that we have processed your order in a timely manner and all relevant information regarding our products is available to view on our website.

We disagree with your rating and feedback and would encourage you to order your items elsewhere in the future.

Beat Regards

Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company. Ordered a front mudguard for my Surron, they sent out a completely different product. One in which can be bought for half the price of the one advertised.
I messaged them about returning the item and they weren’t helpful.
With this I’ll be shopping somewhere else for my Surron parts.

26 February 2023
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Reply from Stag Motorcycles Limited

Hi Dean, we are sorry this happened. As there are so many different types of forks these days we have actually stopped manufacturing this particular mudguard, the one that was delivered to you was actually a mountain bike one for our LMX and SEM bikes.and was sold in error. As mentioned in the chat please return it for a full refund. The return address is on the website under FAQ> returns

Rated 5 out of 5 stars

Great service as always

Great service as always, my favourite shop for my up grades and parts for my talaria….

9 March 2023
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Reply from Stag Motorcycles Limited

Thank you for your support Patrick 👍

Rated 5 out of 5 stars

Always a great service and Fast…

Always a great service and Fast delivery. I placed several orders in quick succession before they have been dispatched and have been given a refund for 1 of the delivery costs. 100% stand up company in my opinion.

24 February 2023
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Reply from Stag Motorcycles Limited

Thank you Gary

Rated 5 out of 5 stars

Amazing service!

Just bought a talaria sting from these guys, everything was amazing. The communication, delivery, helpfulness of everyone that I dealt with was spot on. They went above and beyond. Thanks for making the whole process so easy. Would highly recommend!

6 January 2023
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Reply from Stag Motorcycles Limited

Thanks Liam, enjoy the bike🏁

Rated 5 out of 5 stars

Fantastic service

Stag provided a unique item for my bike at a fair price and shipped it rapidly to the U.S.

29 November 2022
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Reply from Stag Motorcycles Limited

Thank you Jason

Rated 1 out of 5 stars

I bought a carbon fender for 83.95€ The…

I bought a carbon fender for 83.95€ The site asked me for the location in France and offered me 33.95€ for tax and delivery. Which is quite expensive.
I didn't think I would have to pay 41.5€ of customs fees at the reception. I paid as many fees as the mudguard cost
The site never explains that customs fees are not included in the taxes you charge.

5 December 2022
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Reply from Stag Motorcycles Limited

Hi Jalabert,
Thanks for submitting a review. I can confirm that the 33.95€ is a shipping charge, not a tax charge - nor does the website imply that it is a tax charge.
in this instance, Import tax and duty is collected by the French government separately and we have no control over it.

We are hoping to begin working with a French Retailer in the new year, meaning that it will become cheaper and easier to purchase our products directly from them in France.

I am sorry you feel dissatisfied - if you would like a further conversation on this matter then please email info@stagmotorcycles.co.uk

Rated 5 out of 5 stars

Ordered several times from Stag…

Ordered several times from Stag Motorcycles as no one else seems to stock the range of Talaria spares these people do, never had an issue and the parts arrive within a couple of days.
I highly recommend Stag Motorcycles, well done team

2 December 2022
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Reply from Stag Motorcycles Limited

Thank you Bruce

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