Top Marks! I have only praise for the service given by SLHF staff. It is quick and efficient and, I need hardly say, totally professional. Most recently my drawdown request was handled by Sam Carroll.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We applied for a further Equity Release drawdown and the staff were very efficient and the money reached our bank in record time...well done! Special thanks to Sam Carroll - who kept us informed and... See more
I had a terrific response from SLHF I was asking for a drawdown from my facility. They could not have been more helpful. We used an Email based system called Docusign and it worked so well we were abl... See more
Quick response , knowledgable people , respectful. I was very impressed especially with Sheila Brown , whose attitude , knowledge and professionalism was much appreciated and a major reason I went... See more
Company details
Written by the company
Standard Life Home Finance provides a range of lifetime mortgages designed to help transform your retirement. If you’re exploring the opportunities that equity release could offer you, the team at Standard Life Home Finance are ready to offer a helping hand. A lifetime mortgage is a loan secured against your home . Equity release will reduce the value of your estate and may affect your entitlement to means tested benefits. Standard Life Home Finance Limited. Registered in England No 13352642. Registered Office: Baines House, Midgery Court, Pittman Way, Fulwood, Preston PR2 9ZH. www.standardlifehomefinance.co.uk Tel: 0800 1884815. Standard Life Home Finance Limited is authorised and regulated by the Financial Conduct Authority. Standard Life Home Finance Limited uses the Standard Life brand under licence.
Contact info
Baines House, 4 Midgery Court, Fulwood , PR2 9ZH, Preston, United Kingdom
- 0800 188 4815
- servicing@standardlifehomefinance.co.uk
- standardlifehomefinance.co.uk
4.8
Excellent
215 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Helpful friendly people
Everything is completed and I am very happy. I was nervous starting the process but everyone was so helpful and friendly, always someone to talk to. Luke Ayers was my case handler and he was always available to talk to, and a great help. My advisor was Lesley Frame and she explained everything in great detail which made everything clear. My experience with Key and Standard Life was very positive
19 July 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
Thanks for leaving a positive review, I'm glad that your experience with Key and Standard home fiance was positive and that your happy with the outcome. It can be nerve wracking to start a new process, but i'm glad to hear you felt supported throughout the process. it sounds like you had a great team of people helping you especially Luke and Lesley.
Thanks
Customer Support Team
Asif dealt with my drawdown request
Asif dealt with my drawdown request, intended to contribute to the cost of my son's house renovation, courteously and efficiently. He explained the process in detail, answering my questions clearly. I was impressed by his friendly telephone manner.
27 June 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
I'm glad that Asif E was able to help you with your draw down request. It sounds like he did a great job explaining the process and answering your questions. Customer service can really make all the difference, and it's great to hear that Asif E was friendly and efficient.
Thanks
Customer Support Team
Excellent service
Excellent service, quick and efficient. Kept in constant contact and happy to answer all questions no hidden agenda.
I would highly recommend
15 June 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
I'm glad you found the service helpful. If you have any further questions or need any more assistance don't hesitate to reach out.
Thanks
Customer Support Team
Excellent service after a short wait
After a short wait the phone was answered by a very polite person who, after checking my details very quickly with my enquiry with my complete satisfaction
7 June 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
It’s wonderful to hear you had a positive experience with Asif E. Quick and polite service is always appreciated.
Thanks
Customer Support Team
Good service
The gentleman was clear and straight to the point and resolved my question
30 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
I'm glad that Asif E was able to help you and thank you for your kind words. if you have any further questions, please don't hesitate to reach out.
Thanks
Customer Support Team
Awful experience
Awful experience! We applied for a 'Standard Life Home Finance' branded later life mortgage from more2life which was approved in February 2022. Promised Completion in a maximum of 84 days, we vacated our home in April, expecting to move into our new build house within a few days. Big mistake! we were fobbed off, misinformed, misled and lied to by more2life, came within a whisker of losing our house and eventually moved in July. Not because of more2life - but in spite of them, and by directly contacting their CEO and his deputy. More2life's solicitors were Enact, another shambles. After raising a formal complaint with a manager, we were offered a derisory £500 compensation for our distress and inconvenience. The delay cost us over £2000. In a twist of irony, the mortgage came with a £1000 arrangement fee!
Initial response to Trustpilot' review actually got a response, but the promised 'Senior Manager Review' never happened. Judging by the plethora of 1-star ratings, things at more2life are still shambolic.
Avoid if you can!
An interesting prompt response from more2life, particularly in view of Standard Life's comment,
"Standard Life Home Finance is not provided by Standard Life, but is operated by More2Life"
What's known as passing the buck - or taking something similar.
We've now passed the complaint to the ombudsman.
15 July 2022
Unprompted review
Reply from Standard Life Home Finance
Hi,
We are sorry to hear that you have concerns about the service received from us and we understand our customer relations team have already been in touch with you about this matter.
Thanks
Customer Support Team
Phoned customer service to arrange STo
Phoned customer service to arrange STo. Dealt with easily and efficiently by Asif
26 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
Thanks you for your kind words. Its always good to hear such positive feedback for one of our members of the team. I will make sure Asif E hears about this review.
Thanks
Customer Support Team
Ref 8002270 interest payments not showing on statement
Asif Ehsan was the most helpful and polite person
I hope to speak with him again for any problems that I need resolving Thankyou so much Asif Regards E A Murray
24 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
It's important to have people in our lives who are kind and willing to lend a helping hand. Asif's willingness to help and his polite demeanor must have made you feel valued and respected. It's great that you had such a positive experience.
Thanks
Customer Support Team
Quickly sorted and explained.
16 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
Thanks for leaving a review, we are glad to hear that the customer support agent you spoke to quickly sorted out your queries and explained everything to you.
Thanks
Customer Support Team
The call was easily concluded and the…
The call was easily concluded and the the info I received was concise.
15 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
It's good to hear the information was helpful and easy to understand.
Thanks
Customer Support Team
agent was most helpful, easy to understand.
agent was most helpful talking me through the steps to be taken
16 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
I'm glad that the agent was able to provide you with the help you needed and make the process easier for you. It's always reassuring to have someone guide you through the steps and ensure that everything is done correctly.
Thanks
Customer Support Team
Customer service guy was friendly…
Customer service guy was friendly knowledgeable efficient and solved my issues
16 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
I'm so glad to hear that the customer service representative you spoke with was able to provide such excellent service and support. It sounds like they really knew what they were doing and were able to quickly and efficiently resolve your issues. Their friendliness and helpfulness must have made a big difference for you, and it's great to hear that they were able to provide such a positive experience. I'll be sure to pass along your kind words to the representative and let them know how much you appreciated their help. Thanks again for sharing your experience!
Thanks
Customer Support Team
Asif Patel was helpful and informative
16 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
I'm thrilled to hear that you had such a positive experience! We're always striving to provide the best possible service, so your feedback is incredibly valuable to us. If there's anything else you'd like to share or if you have any further questions, feel free to let us know!
Thanks
Customer Support Team
Flexible products with great support
11 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
I'm so happy to hear that you had a great experience! It's always nice to hear that our hard work is appreciated. Thanks for taking the time to leave a review!
Thanks
Customer support Team
Taylor was pleasant and efficient.
15 May 2023
Unprompted review
Reply from Standard Life Home Finance
Hi,
Thanks for getting in touch and taking the time to leave us a review. Our teams work extremely hard to ensure all customers receive the best possible service, so it's lovely to see such a positive review. I'll make sure this is passed on to the team for you as I know it'll be appreciated.
answered everything simply and clearly.
11 May 2023
Unprompted review
Reply from Standard Life Home Finance
Positive feedback is always nice to hear. I'm really happy the team was able to help and answered everything simply and clearly.
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