Standun Reviews 

271
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company, frequently noting the exceptional level of service provided. Customers frequently praise the prompt shipping and careful packaging, noting that orders arrive quickly, safely, and with detailed tracking updates. Shoppers are also genuinely delighted with the stunning quality of the products, such as beautifully crafted sweaters, cozy blankets, and gorgeous home items. Some reviewers were not happy with sizing discrepancies, explaining that misleading size guides led to ordering incorrect items and incurring return costs. Others also mentioned occasional challenges regarding unexpected customs duties upon delivery or experiencing delayed communication when trying to follow up.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with items like warm coats,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the remarkably fast... See more

Quality

Reviewers highlight positive aspects of quality, noting that items such as throws, coats, and bags are... See more

Order

Clients share positive opinions on order, highlighting that the website is user-friendly and purchases arrive... See more

Service

Customers consistently note positive experiences with service, frequently praising the speedy delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb/first class service always from this Team ~ will do anything to please/assist! If something not right will address asap: eg I bought gorgeous coat but too big/returned. Refund immediately. Th... See more

Company replied

Rated 5 out of 5 stars

What great customer service! I got the wrong coat inadvertently. When I contacted Standun they immediately sent me the correct coat and also sent me a return label. Most stores would have waited... See more

Company replied

Rated 5 out of 5 stars

Very easy site to order on, absolutely delighted with my jacket, Size was as expected. Wrapped very well and delivered promptly. Would highly recommend and I look forward to purchasing clothes again s... See more

Company replied

Rated 5 out of 5 stars

Just received my 2 Irish throws and they are stunning! You can feel the quality and care that went into them. The company provided excellent service from order to delivery — friendly, professional, a... See more

Company replied


Company details

  1. Department store

Written by the company

A wide variety of Irish & International clothing and gifts for all the family


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(271)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, excellent product and quick delivery.

22 March 2026
Standun logo

Reply from Standun

Thank you for your review, Jeanette! Glad to hear you love your purchase 😊

Rated 5 out of 5 stars

Will Shop Again!!!!!

Beautiful sweater, fantastic communication and fast delivery!

24 March 2026
Standun logo

Reply from Standun

Delighted to hear this! We hope to welcome you back again soon. Thank you for choosing Standún 💚

Rated 5 out of 5 stars

Delighted with my purchase and very…

Delighted with my purchase and very prompt delivery time 🩷🩷 great to support an Irish 🇮🇪 independent retailer, looking forward to visiting the shop in Birr, Co.Offaly

22 March 2026
Standun logo

Reply from Standun

Thank you for your support of Standún! See you in Birr soon 💚

Rated 5 out of 5 stars

Beautiful pattern and yarn

Beautiful pattern and yarn. Delivery was fairly fast. UPS communication was scrambled; saying at first that I needed to contact UPS and pay a customs charge or I could pay upon delivery but that would cause an extra charge. I ignored UPS and they delivered the package without a charge.

19 March 2026
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Reply from Standun

Thank you for supporting Standún! If you ever have any questions or concerns about delivery, please don’t hesitate to reach out to us and we’l look into it for you.

Rated 5 out of 5 stars

Crowning the Customer

Excellent service, product range, price, and personal note, much appreciated as I live a good distance from the store.

19 March 2026
Standun logo

Reply from Standun

Thank you so much for your lovely review, and your support of Standún 💚 We hope to welcome you back again soon.

Rated 5 out of 5 stars

Very easy site to order on

Very easy site to order on, absolutely delighted with my jacket, Size was as expected. Wrapped very well and delivered promptly. Would highly recommend and I look forward to purchasing clothes again soon from this shop.

18 March 2026
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Reply from Standun

Delighted to hear this! Please don't hesitate to reach out if we can help you with anything in future 💚

Rated 4 out of 5 stars

The sweater is beautiful- the fit is…

The sweater is beautiful- the fit is just right and the colour is lovely. The only reason I didn't give it 5 stars was that I did in fact have to pay a duty when I picked it up, whereas in the order it said there would be no duty to Canada. Perhaps this is out of your hands, but I think you should know.

28 February 2026
Standun logo

Reply from Standun

Thank you so much for your kind words, I'm delighted to hear you love your new sweater!

I'm really sorry to hear that you were charged duty on delivery. That’s certainly not the experience we want for our customers, especially when the order indicated there would be no additional charges. We ship to Canada regularly and this isn’t something we typically encounter, so I appreciate you bringing it to our attention.

Please keep an eye on your inbox, as I will be reaching out to you directly to look into this further.

Thank you again for your support of Standún.

Rated 2 out of 5 stars

I had to follow up on order and never…

I had to follow up on order and never got any communication back to my calls and email.

23 February 2026
Standun logo

Reply from Standun

We’re really sorry to hear about your experience. We always aim to respond to all enquiries as quickly as possible and provide a smooth experience. Please don't hesitate to reach out to us standun@standun.com if we can help you with anything else.

Rated 5 out of 5 stars

Fast delivery

Fast delivery

19 February 2026
Standun logo

Reply from Standun

Thank you for your order Mary. Delighted to hear you received it so quickly!

Rated 5 out of 5 stars

Ease

Easy delivery

31 January 2026
Standun logo

Reply from Standun

That's great to hear, Kathleen. Many thanks for your order - we hope to see you again soon!

Rated 5 out of 5 stars

I ordered another Celtic candle…

I ordered another Celtic candle diffuser for my mother as the smell is amazing. I can’t believe the oil lasts for 6 months. Excellent value for money.
Quick delivery from Ireland to UK.

30 January 2026
Standun logo

Reply from Standun

We’re delighted you (and your mother!) are loving the diffuser! Thank you for shopping with Standún 💚

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