Superb/first class service always from this Team ~ will do anything to please/assist! If something not right will address asap: eg I bought gorgeous coat but too big/returned. Refund immediately. Th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What great customer service! I got the wrong coat inadvertently. When I contacted Standun they immediately sent me the correct coat and also sent me a return label. Most stores would have waited... See more
Company replied
Very easy site to order on, absolutely delighted with my jacket, Size was as expected. Wrapped very well and delivered promptly. Would highly recommend and I look forward to purchasing clothes again s... See more
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Just received my 2 Irish throws and they are stunning! You can feel the quality and care that went into them. The company provided excellent service from order to delivery — friendly, professional, a... See more
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Company details
Written by the company
A wide variety of Irish & International clothing and gifts for all the family
Contact info
Spiddal, H91 YX22, Galway, Ireland
- 091553108
- standun@standun.com
- standun.com
4.6
Excellent
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Good products
Good products, friendly sales staff, everything is great, highly recommended.
28 January 2026
Reply from Standun
Thank you so much for your kind review!
Lovely soft aran jumpers
Lovely soft aran jumpers. Im so happy with my white yellow and cardigan. I would highly recommend Standun.
Thank you.
19 January 2026
Reply from Standun
Thank you so much for your lovely words!
Ordered on 19th January, still not received
Ordered on 19th January, still not received. They gave me incorrect tracking order at first which frightened me as it said order delivered and I hadn’t got it. Correct tracking number shows it went to the wrong delivery office but days go by and nothing changes. Standun don’t reply to emails; unacceptable “customer service”
30 January 2026
Unprompted review
Reply from Standun
Hi Sara,
We’re very sorry for the frustration this experience caused.
We did send an incorrect tracking number initially due to human error, and we completely understand how concerning it must have been to see a “delivered” status when you hadn’t received your parcel.
Your order was dispatched within 24 hours of being placed. The parcel was then with the courier for 10 days and, unfortunately, was misrouted to the wrong delivery office before being returned to us. While we always monitor shipments, once a parcel leaves our warehouse the handling and routing are managed by the courier, which in this case was outside of our control.
We also responded to your emails at the time, though it appears after us speaking since, that our replies landed in your junk folder, which understandably added to the frustration.
As soon as the parcel was returned to us, we processed a full refund. We’re very sorry this order did not reflect the level of service we strive to provide.
Thank you,
Tha Standún Team
Quality product ,fast efficient …
Quality product ,fast efficient service and delivery.
30 December 2025
Reply from Standun
Thank you for your lovely review!
I got a nice set of Galway playing cards
I got a nice set of Galway playing cards. Nicely packed. A fair price.
27 December 2025
Reply from Standun
Thank you for your review, James!
5 star
Speedy efficient delivery. Excellent product. Possibly overpacked given that contents were not breakable.
23 December 2025
Reply from Standun
Thank you for your review, John! We are delighted to hear you are happy with your product.
Reply from Standun
Thank you for shopping with Standún!
Consistently good service.
I have ordered from Standun before and just like last time, my items arrived promptly and well packaged. Thank you! Will order more in the future.
22 December 2025
Reply from Standun
Thank you for your continued support of Standún. We really appreciate it.
Wonderful
Wonderful , amazing fast delivery, beautifully packaged. A perfect Christmas present.thank you
20 December 2025
Reply from Standun
Thank you for your lovely review. We are delighted to hear you were happy with your experience.
Very happy with what I bought and…
Very happy with what I bought and fantastic service during Christmas when it's very busy.
20 December 2025
Reply from Standun
Thank you for your review, Sean.
unexpected charges at the end of the process
The product was great, the shipping was fast, nothing negative to say about Standun.
BUT I was charged an additional DUTY ? FEE? of a whopping $40.00 before I could get the product home.
This was unexpected and I think it's probably Mr. T's
doing. Just be aware if you order from the U.S.
18 December 2025
Reply from Standun
Thank you so much for taking the time to leave us a 5-star review—we really appreciate it!
We completely understand how frustrating unexpected duty or import fees can be. We do our best to make these charges as transparent as possible by showing a detailed breakdown at checkout, but unfortunately duties and customs fees are set by the destination country and carrier and are completely outside of our control.
We really appreciate you sharing your experience so other customers ordering from the U.S. are aware, and we’re grateful for your support of Standun. Thank you again!
Perfect
I just can't fault standun, having said that I only bought the hot chocolate, but website easy, very straightforward, plenty of updates on tracking and arrived pronto, I would definitely recommend Standun
19 December 2025
Reply from Standun
Thank you for supporting Standún, Ann. We really appreciate it!
Disappointed on presentation
Ordered a gorgeous scarf as a Christmas gift. It arrived with no issues but I was disappointed to see when it arrived, it was just wrapped in tissue paper. Given the cost of the scarf I had assumed it would at least arrive in a box with the company logo and as it was a Christmas gift, I feel better presentation would have alluded to the quality of the gift rather than, “here’s a scarf wrapped in paper, I can assure you it’s really good quality”
Had I known spending €50 on a scarf to gift someone and it wouldn’t come in a box, I would have shopped elsewhere.
18 December 2025
Unprompted review
Reply from Standun
Thank you for taking the time to share your feedback Gemma. We’re sorry to hear that the presentation didn’t meet your expectations - we appreciate your comments and will take them on board as we work to improve our packaging and overall experience.
Reply from Standun
Thank you for your review, Deirdre.
Ordering online is so quick and easy
Ordering online is so quick and easy. Found everything I needed for Christmas shopping. Thank you
25 November 2025
Reply from Standun
Thank you for supporting Standún - we really appreciate it.
Staff in shop supportive and helpful
Staff in shop supportive and helpful, in shop and on phone helped me navigate my way through purchase and had no problem assist my grandson Seán a few geansí en route from Conamara.
20 November 2025
Reply from Standun
Thank you for shopping with Standún!
Fantastic products and great pricing…
Fantastic products and great pricing and good quality with a great range of products
20 November 2025
Reply from Standun
Thank you for supporting Standún Meera!
Reply from Standun
This is great! Thank you for shopping with us.
Reply from Standun
Thank you for taking the time to review us John!
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