Very helpful with figuring out what my eyes need daily! All the workers here are very helpful and knowledgeable. Also, patient! Thank you to the Stanton Optical Team! The location isn't terrible, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very helpful with figuring out what my eyes need daily! All the workers here are very helpful and knowledgeable. Also, patient! Thank you to the Stanton Optical Team! The location isn't terrible, and... See more
Company replied
Great experience at Stanton Optical! The staff was friendly and welcoming, the selection of frames was excellent, and the whole process was smooth and easy from start to finish. My glasses arrived rig... See more
The people at the store were great but I called the number to schedule and to ask about my insurance and was told they do except my insurance and that if I stayed under a certain amount my glasses wou... See more
Company replied
Staff was phenomenal. Even early in the morning, totally on the ball, really friendly. The tech at the front even fixed my pair of glasses that was not an easy fix, and weren't purchased from Stanton.... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
946 Patton Ave, #20, 28806, Asheville, NC, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its been over a month since I had my vision exam and ordered contacts and I still don't have them. I was given traials that worked great, but the person helping me ordered another brand and they did not work for me. So then they ordered the other brand a week later, and no one noticed the order was stuck??No one understood what was going on, I was told the manager would call me back. That didn't happen. So I called again, and I was told someone ordered them again on Thursday. I was told they would get to the store Monday, and I would get a text to come pick them up. It's Friday, and I still don't have them. So I called again, but the Asheville store was too busy to answer the phone. I was told someone would get back to me with in 24hrs and let me know what is going on. I wouldn't bet on it. I was hopeful when I decided to go to Stanton because they seemed to have good reviews online. This could be a one-off, but I do not think I will be back

Reply from Stanton Optical - Asheville
It was great but my glasses had to be sent back because I was not able to see well

Reply from Stanton Optical - Asheville
The guy that helps you pick frames did not help at all, had to keep interrupting him with other people to ask questions. There were multiple repetitive issues with shipping, I got misinformation repeatedly from the call center.
Ultimately the 2 pair of glasses they sent me were not correct, not even close, I could not see out of them AT ALL. More concerning, the view thru each of them was not the same. So someone in the process is completely incompetent. I will be getting a refund as I have to start all over now a month later.

Reply from Stanton Optical - Asheville
It was an easy transaction. Found the frames I wanted easily. The glasses came in quicker than the expected date.

Reply from Stanton Optical - Asheville
Staff was phenomenal. Even early in the morning, totally on the ball, really friendly. The tech at the front even fixed my pair of glasses that was not an easy fix, and weren't purchased from Stanton. I will keep coming back!

Reply from Stanton Optical - Asheville
The people at the store were great but I called the number to schedule and to ask about my insurance and was told they do except my insurance and that if I stayed under a certain amount my glasses would be free. Only to find out when at the store they do not except my insurance and it cost me 125.00. Had I been given correct information i would have found another place that did except my insurance. This day and time most people live on a budget amd this hurt that budget greatly all because I was given false information.

Reply from Stanton Optical - Asheville
The video eye exam was awkward and I think it resulted in the wrong prescription for my contacts. The examiner had a strong accent and we struggled to communicate. I have never had the same prescription in each eye, but thats what she arrived at. The in store staff was great, but I will get my exam elsewhere

Reply from Stanton Optical - Asheville
Regular glasses were done same day and great. The frustration was ordering the special sports googles. I was told they would be done and delivered in a week. We received them 4 weeks later.

Reply from Stanton Optical - Asheville
Wasn't happy with frames selection what I ended up with in an emergency.how long they going to get when I was told a certain day after purchase was made .not too happy with the overall price either for what I ended up with after insurance. Only was allowed one pair with my insurance always hear about two pair deals also the guy didn't offer me scratch protection coating didn't know that was a thing till afterwards. I needed that. I couldn't see too well that day walking around store by myself looking for frames didn't realize I ended up with a pair that doesn't have a full frame around lenses not happy with that style either . It is what it is.. I'm stuck with them now and their not comfortable for me like last ones thought these had a different style nose piece than they do I literally couldn't see what I was picking out at time my glasses were broke wasn't offered help just told go pick out a pair didn't even know where to start really . I got email asking for review. well there it is.

Reply from Stanton Optical - Asheville
Company is doing very well. The glasses ,and lens,are very well made. I can see. The eye exam was prompt,and professional. Thank you Stanton. Some of the people there ,could be better attitude, but overall, thumbs up A+. Overall ,the staff was great

Reply from Stanton Optical - Asheville
Things at the store were good until my glasses arrived. They were to be shipped to my home.
Received an email that they had arrived. I was told to ignore the email, because the store would mail them to my house.
A few days went by. No glasses. I called the store. I was told they were sitting somewhere in the store and the glasses were ready to ship. Someone just needed to hand it to the UPS driver.
So I waited a few more days and they did arrive. Not sure why they were in the outbox so long.
My glasses are large, widthwise. Someone attempted to put them in a regular case. Not sure which one of the Three Stooges did that, but there was no point in doing it. My glasses were floating around in the shipping box and could have been damaged.
Glasses are good and I can see much better. Thank you for that.
Now work on logistics.

Reply from Stanton Optical - Asheville
Super service oriented staff combined with a broad line of products to fill your eyewear needs. All under the umbrella of competitive pricing.

Reply from Stanton Optical - Asheville

Reply from Stanton Optical - Asheville

Reply from Stanton Optical - Asheville
Very helpful with figuring out what my eyes need daily! All the workers here are very helpful and knowledgeable. Also, patient! Thank you to the Stanton Optical Team! The location isn't terrible, and easily accessible.

Reply from Stanton Optical - Asheville

Reply from Stanton Optical - Asheville

Reply from Stanton Optical - Asheville
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.