Stanton Optical - El Paso (Zaraplex) Reviews 

I stay waiting for 3.5 almost 4 hours! I had to stay because I was not able to reschedule work for this. This will be the last last ever come to this place. And I will sure spread word how long the business takes. They need more employees or something. But its my last time.

Very professional staff and very courteous and very polite, and very satisfied with the work.

Everyone was very helpful and very professional

The employee was very patient and knowledgeable. He actually explained my prescription to me, that my own ophthalmologist never explained to me. I am very happy with the service I received.

I gave one star because zero stars was not an option. Belinda was the associate that handled my appointment. I was over charged and despite having my insurance on file, it was not used. I will not be returning and will spread my experience by word of mouth to to avoid Stanton Optical. After speaking with other eye care providers Stanton Optical services have been declining for some time.

Very friendly and helpful staff. Joanna was very helpful.

Great costumer service

The one that did my recheck explained a lot of information to me that I didn't know and that was very helpful I'll be back again.

Ms. Bella made my experience awesome. She's a great employee

Keep going back I can not see with my glass & now they send me with a specialist because I was blinking. So no good I still out seen I need to see!

I don’t like to be pressured by anyone. I finally got what I wanted the way I wanted it.
I was heard
Thanks

Pedro the sales manager was great! He truly made my experience.

They are extremely friendly and patient only bad thing it was busy so I was there for a while but my glasses were ready four days earlier than expected

I use to go to the fountains until I met Pedro, besides having amazing customer service he’s very informative and detailed with his explanations. This last time I was due to go and come back , Christopher offered an alternative so I wouldn’t have to do that. Him and Pedro got my son and I taken care of and we purchased our glasses and were on our way, simple. Keep it up!

Was a good Experience. April helped my husband and I. She was awesome and gave us all the information we needed about our glasses. They went above and beyond.

The manager was great she was real helpful explaining everything I asked. And took her time explaining everything about my contacts and glases

Made an appointment at 1130 and wasn’t seen till almost 2 hours later. There’s really no point in making an appointment.

i scheduled a same day appointment because i only get limited days to do everything i need. i schedule my appointment and show up. im very understanding about things and dont have a a problem waiting but i scheduled an appointment and wasn’t taken in until hours after my appointment because the system supposedly glitched and skipped my turn. i said okay whatever i need these glasses. after everything i finally was able to go pick my glasses and i had mentioned that there was a few things that needed to be fixed in the glasses since they kept falling and the glasses were leaning more on one side . she left and made a fix that lasted until i walked out of the door. i called the next day asking if i needed to make an appointment or if i could go ahead and walk in for a resizing for my glasses since the glasses weren’t sized at all, she proceeded to tell me to just come in and they’d fix them there and it shouldn’t take long. i keep in mind my experience the day before so i figured it shouldn’t be too bad if i was just on the phone with her and she told me to just come in. i get there and was told to go have a seat so i did have a seat and im waiting and the same person that told me to go have a seat, helps everyone walking in with the same issues as me. it’s not very common of me because i’m not confrontational but i intervened because i saw her with another man and a pair of glasses that had the exact same issue only again i was way before him and i asked if she could fix mine while she worked on his as well since i was before him and others. again it is very hard for me to take time out of work for my necessities but the times that i’ve gotten just a bit of time it’s very time consuming. my glasses still do not fit because even then the second time i went in, the fix lasted maybe 5 minutes. i also asked if there was a way to fix the lens because there was times it scratched me and she said yes but there was nothing done to the lens to be fixed. i’ve hesitated in coming back to even get them fixed because of these incidents.