Stanton Optical - El Paso (Zaraplex) Reviews 

Appointment took way too long. My son missed half the school day, UNACCEPTABLE. 4 hour appointment for just some glasses and contacts?!?! I think I’ll just stick to America Best where their appointments last 1-1 1/2 tops! Staff just standing around and talking not calling or helping patients. I do not recommended this place AT ALL. Complete failure!

I set up an appointment and still somehow was at their office for 4 hours. I came in at 3pm and filled out the appointment form letting them know that I was having issues seeing at night. Still I found myself leaving at 7pm (in the dark). Fortunately though they were able to give me a test pair of contacts similar to my prescription with antiglare so I could see while I drove home. When I returned for my glasses lenses and contacts, they couldn't find them and waiting about an hour for them to locate them and install them into my frame. A couple days later I had to return because the prescription in my glasses wasn't working. I came back in and told them something needed to be adjusted because I couldn't see through them but if I lifted them and put then at an angle I could see. Another person who wasn't helping me came over and said that my lenses working in wearing my glasses wrong and that I'm not supposed to have them sitting that way and all I need to do it sir them up higher on my face. I told her that if I put them any higher on my face it's uncomfortable and my eyelashes will touch the frame and I still can't see through them. She told me to push them up even further which meant up against my eyebrows, she said that's how I'm supposed to wear them. I've been wearing glasses for 10 years, and although I'm no expert I'm pretty sure your glasses should not be touching your eyebrows and eyelashes. Thankfully, after the 5th time saying that this does not sit comfortably, they decided to adjust the frame. I was able to see and they told me to come back to they could reorder the lenses. The next day I wore my glasses they arm snapped. I came back in and whom I presume to be the manager (and who helped with the antiglare contacts) helped me again. I told her the situation with my previous visit and we used the frame they has in stock to measure where the lenses needed to sit properly and reordered my lenses with frames and then let me keep the frame we measured with and put my now old lenses on so that I could see. Once I received the reorder everything was perfect! Nothing needed to be adjusted! I'm not sure why their wait times are so long but thankfully some of the staff were very understanding and patient so it made an already stressful visit a little less stressful. The manager truly cares about her customers.

Very solid service. Would recommend to anyone.

Easy to get in and out

Es treated with kind and courtesy

You delivered my glasses as promised. Unfortunately, you were unable to do the exam for my prescription, so I had to go to my ophthalmologist for the prescription.

Amazing customer service everyone so kind and helpful !

I had a good experience

Do there jobs right

Was taken care of right away and everyone was so kind !!!

My appointment was at 1:30 I didn’t get helped till 2:30. Everyone that got there after me left before me I didn’t leave till 4:30. Staff was nice but super unorganized I felt like I just kept getting pushed back for others

Process is super slow

Staff is great. The product ia what I'm dissatisfied with. I can't see right and I'm gonna take them back. It's the 3rd time that they make my glasses and they're not right.

Very friendly bunch of people

Great customer service and very helpful

Extremely helpful the manager n Janie!

I was there for hour's. Than when I went to pick up my glasses they were the wrong perscriotion. Its been weeks and I still don’t have my glasses.

If I could give them 0 stars, I would! Even with an appointment, they took a very long time to see my daughter, and that’s the person ahead of her left, because of the long wait! Furthermore, we still had to wait even longer to be seen by an attendant to get the prescription and pay! Terrible service and terrible wait times! Anywhere else is better than this place…. Don’t bother unless you enjoy waiting and wasting your time!

Staff is VERY inexperienced. A bunch of twenty year olds who are more interested in hanging out and spreading gossip. The screws they installed on my brand new glasses are so sharp they cut my finger. The technician said that there was nothing she could do about it. And she scratched the frame. The are also very expensive. They claim to offer less expensive frames but all the had where ugly green frames and there most basic lenses are still expensive. Do not go here you’ll regret it.

I went to the Stanton Optical on Sunland Park El Paso on October 5. I ordered two pairs of glasses and used insurance. 7 weeks and 4 trips and 3 remakes later. I took the glasses back for a refund. My lense allowance was restored but not the frame allowance. I called my insurance and it is being held up on Stantons end. So again I am waiting for glasses for another 10 days. I DONT RECOMMEND STANTON OPTICAL FOR ANYTHING.