Stanton Optical - San Antonio (City Base) Reviews 

3 stars because of Original price.
I recently had a fantastic experience here, largely thanks to the incredible customer service by Alexzandra and Alexas. Initially, I was taken aback because the prices are ridiculously high compared to competitors in the area. However, the manager, Alexzandra was absolutely wonderful to work with as well. She was friendly, understanding, and went out of her way to help get the price down to a comfortable level for my budget. Because of her willingness to work with me, I left a very satisfied customer.
I do feel bad for the employees because it is quite busy for there only to be 4 people on a busy Friday and on top of that when picking up my glasses there was only 3 people working and all of them were extremely busy, not all people are as patient as me and are willing to wait, I genuinely feel bad for them because the others who were waiting for glasses were down right rude and were talking to much smack to the employees, I do give the employees a huge high 5 for handling everything so gracefully.
Now would I ever return? Probably not due to the fact you can get designer frames for the exact same cost at the competitors.
As a business owner I do feel like having 3-4 employees in a busy environment with prices being the way they are is such a slap on the face for employees and shows this company is VERY much so for the money not the employees.
I would take Alexzandra in a heartbeat if she ever wanted to work for me, the multitasking was unmatched and the sense of urgency to help everyone, each employee and each patient is hard to find.
All in all Customers service- 5 stars
Company rating- 1

Staff must be on commission because I said no multiple times, more than I’ve ever had in any store or even with a stranger encroaching. Then when I was finally talked into a sale I got sub par options and the price was wrong. The lease agreement I signed up for wasn’t adequately explained either. The price is ridiculous! I’m paying over 400 dollars for one pair of plastic frames with plastic lenses!! Overall the worst customer service I’ve ever had trying to just be able to see property. Will never return and I take every opportunity to share my experience with those I pass in my day to day in hopes that they dont get put through a similar experience.

I had a bad experience with Stanton. First the ads lie. They just want to get you there then use sales tactics to upsell the glasses. They use machines instead of real doctors to test your vision. The prescription is bad and the glasses are cheap. Never going back there again.

The staff is very friendly, and customer oriented. They handled everything very professionally.

Customer service from Allí & Juan was THE BEST!!!!

I would give them a -10 if I could obviously I can’t a few years ago I went there and I couldn’t come get my eye contact that I had ordered from there because I was working out of state and no one else could go pick them up for me them up just over two months I put them on wore them and guess what not my prescription did not work for me. I called and of course they couldn’t do anything why because 90 days had passed already wow OK they knew my dilemma and where I was at, but OK that’s fine so I’ve gone two years after that to get my prescriptions and only prescription. It was good. Nothing bad to say this year in 2026 in January. I did go and get a new prescription. There was a little kid there telling me I can’t just go get prescription. I have to get glasses there. I like didn’t even say move Over. I know what I do. I don’t have to do that so then I get my eye exam go get my my prescription order glasses online. They seem a little odd, but I really didn’t notice it is May now I’m just ordering my contacts because I wanted to get my eyes arrest so my contacts come in. I can’t see I can see far but I can’t see they took my. I guess it’s called bifocal off my prescription I don’t know why and I was definitely was not told I called today and so answered and they said that there’s nothing to do because 90 days are OK. I’m not wanting them to do anything to give me a new prescription. I’ll go pay for another prescription. Tell me why they changed my prescription well he couldn’t tell me that this is the worst experiences I’ve had with my eyes never again. This was the last year with them good luck guys.

Although the staff was friendly and helpful, it would have been extremely helpful to have prices for services other than frames. I wound up spending way too much for services than I wanted to.
Alice and Alexis are fabulous!

Poor Service. Enough said.

The 1st time I went to pick up my glasses, they couldn't find one pair. Even though I received an email saying all my glasses were there. This was Friday, 4-24. I appreciate the effort to find my glasses. He told me if I can go back. I went back Saturday morning, 4-25, and Tyree was able to find them. They were in a different box than what was inputted into the system.

$2000+ for 2 pairs of glasses. I could buy 20 pairs of glasses online$97 for each pair..

My experience was great when I got my eyes exam but when it was time to get my glasses that fitted my prescription . Without insurance The price was really expensive and out of our pocket range I was not able to get two pairs so I had to narrow it down to one pair and still out of range but I was able to pay for only the lenses and use my old frame for one glasses that was able to fit my budget.
Thank you for helping me figure out what I can afford.

Took a month to get my glasses . Once received glasses prescription was WRONG!!! So had to wait another 2 weeks once I finally got them lens were tooo thick was told there’s nothing they can do about it ! Staff was so rude & seemed annoyed that I kept calling because I wasn’t satisfied! Paid almost $800 for my boyfriend & I glasses ! Definitely don’t recommend SE MILITARY LOCATION To ANYONE & will let all my family & friends know !!!!!

Very friendly and professional staff

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It was extraordinary! Everything and everyone was just extraordinary!

Wish I could remember the girls name that helped me. She was amazing she cared and was very informative she made the appt go very smooth. I had a little wait and that didn’t bother me at all because she made me feel comfortable while I waited. She has wonderful customer service.

Everyone was so friendly and welcoming.. I enjoyed being there and not feeling rushed.

Customer service was excellent and as a company offering those packages of discounts made such a difference for me. The staff was knowledgeable in how my insurance works and pays and what I could do to get the best deal.

The people
Customer service Excellent

The lady that helped us out was very knowledgeable. They offer a payment plan through a 3rd party. Thanks to that I was able to get my glasses. 800 dollars later but got what was needed.

Other than this the waiting was way to crazy. Had an appointment at 12:45 left there at 4