I have progressive glasses with all the anti glare and been back to y’all 3 times because my glasses do not transition when I am outside or at all just told I need to be out in the sun more well I wor... See more
Company replied
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I have progressive glasses with all the anti glare and been back to y’all 3 times because my glasses do not transition when I am outside or at all just told I need to be out in the sun more well I wor... See more
Company replied
Want to thank Ally for making it right for my husband prescription and glasses that previously were unusable.Thank you Ally for everything and will recommend this place 100% .
Company replied
The Staff is absolutely top tier, I felt like they actually cared that my only pair of glasses were broken! They did all they could to help me and I was really happy with their service!
Company replied
Great employees and quick and efficient service. Plus, so many frames and styles to choose from makes for a wonderful experience and price!
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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3166 SE Military Dr, #B105, 78223, San Antonio, TX, United States

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The lady that helped us out was very knowledgeable. They offer a payment plan through a 3rd party. Thanks to that I was able to get my glasses. 800 dollars later but got what was needed.
Other than this the waiting was way to crazy. Had an appointment at 12:45 left there at 4
Employees were very friendly and helpful. Great selection of eyewear.
Just automatically sign you up for their club their warranty they don’t explain to you that you only take care of. They only take care of 20% of the glasses warranty you take your responsible of the rest of them and remainder after you spend hundreds of thousand dollars on glasses bad experience at this eyeglass store

Reply from Stanton Optical - San Antonio (City Base)
I have not received mine or my daughter's glasses in over 3 almost four weeks. A month!

Reply from Stanton Optical - San Antonio (City Base)
Lyed about exam, lyed about time to get glasses, when I finally got them late they took a long time to find them because they don't know about the alphabet. Waste of time. My time they wasted was worth more than the glasses by far

Reply from Stanton Optical - San Antonio (City Base)
Real good employee called Alexis very good service
We were there for over 2 1/2 hours, i had my newborn son with me and there was no urgency. I was overcharged and they prepared the wrong glasses. When I was asked why I was overcharged they said that's the taxes. I'm stuck with two pairs of glasses that I don't want.

Reply from Stanton Optical - San Antonio (City Base)
Well when they came back I tried and they were blurry on so she had me put on and redid the progressive lines and said she would send one pair back to redo and if it worked she would send other pair ,well got that pair back and it was same thing ,I told her it’s the prescription but didn’t want to listen to me just wanted to sell me a up grade of progressive.I have never had this problem getting glasses with other company.So I got frustrated and just told her to give me my glasses because I will not pay another 2-3 hundred dollars for a upgrade of progressive lens when it’s the prescription so she gave me my glasses and I left.

Reply from Stanton Optical - San Antonio (City Base)
I had an issue with my glasses and it was solved very quickly. Thank you Rebecca for taking the time to help me. She is super sweet and helpful and took care of me.
Very deceiving, very limited on selection.
Just a all around bad decision

Reply from Stanton Optical - San Antonio (City Base)
Takes forever to get glasses. I’m going on three weeks now with no status update updates

Reply from Stanton Optical - San Antonio (City Base)

Reply from Stanton Optical - San Antonio (City Base)
Always read the small print ask questions regarding policy, spent 800 for 2 pairs of glasses and Walmart quoted me half the price for two at the most. Tried to get a refund even before I received the glasses and I was told you have 24 hrs to cancel even though online it said that Stanton stands by its products and services and that you have 30 days but apparently only Stanton corporate honors that not Stanton franchise. Who asks if a company is franchise or corporate when purchasing. Go to Walmart instead.

Reply from Stanton Optical - San Antonio (City Base)

Reply from Stanton Optical - San Antonio (City Base)
Had a great experience with Stanton optical from start to finish . Process was seamless and everyone is super helpful great customer service

Reply from Stanton Optical - San Antonio (City Base)
I was able to choose the frames and the representative was wonderful in helping me make a decision on my second frame.

Reply from Stanton Optical - San Antonio (City Base)
The staff were very attentive and helpful. Great quality product as well. Very effici my. Had a small bump in the road with the glasses situation, but Ally and company handled it very well. Big shoutout to the store on Military by Goliath in sa tx. Thanks

Reply from Stanton Optical - San Antonio (City Base)
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