Overall it was a wonderful experience. Most of the staff was helpful and nice. My glasses were ready before the 10 days. The only hiccup was we changed an appointment to an early one and had to wait t... See more
Company replied
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Overall it was a wonderful experience. Most of the staff was helpful and nice. My glasses were ready before the 10 days. The only hiccup was we changed an appointment to an early one and had to wait t... See more
Company replied
Amy was patient and helpful while resolving my difficult contact issue. Thank you and Natasha for your help.
I had a wonderful experience here! The staff was incredibly welcoming, and the doctor took the time to explain everything clearly during my exam. I felt like my eye health was genuinely prioritized ra... See more
Your customer service was on point a hundred percent. Ten out of ten, would recommend however, I gave it a three stars, due to whomever you use the ship and deliver y'all's prescription glasses do not... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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8988 S Broadway Ave, #116, 75703, Tyler, TX, United States

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They don’t tell you that’s it’s an extra charge for a certain Dr then they said 3-5 days to get contacts it been 2 weeks they don’t now what’s really going on

Reply from Stanton Optical - Tyler
Personnel was very helpful! Choices were great. Glasses were in before the due date.

Reply from Stanton Optical - Tyler
Well first off I was there for 4 hours. One of my prescriptions is wrong. It's very blurry. After reading up on everyone's reviews I'm kind of scared to go back in there but I will be doing so because I paid a lot of money.

Reply from Stanton Optical - Tyler
Doctor was unprofessional and generally not caring in anyway whatsoever.

Reply from Stanton Optical - Tyler
Late delivery and the bifocal installed on the top of the lenses not the bottoms. Now have to wait another 7 to 10 days. No quality check. Been coming here for years and seems that quality and customer service is degrading. May need to start going elsewhere. I travel an hour to this store and this is very inconvenient and costly to me. Also had issues last year thought that was a fluke.

Reply from Stanton Optical - Tyler
My appointment was at 2:30 and I was done with my appointment at almost 5. I have insurance and my insurance covers 1 fee pair after glasses. Stanton charged me $550.00 for my glasses. Staff was rude!I will never go back.

Reply from Stanton Optical - Tyler
Your customer service was on point a hundred percent. Ten out of ten, would recommend however, I gave it a three stars, due to whomever you use the ship and deliver y'all's prescription glasses do not stay within the designated time frame and y'all are darn lucky. I did not require same day glasses as advertised. Because y'all couldn't even stay within the fourteen day time frame that was given.

Reply from Stanton Optical - Tyler
It was quick, easy and exactly what I needed. I have 2 new pairs of updated glasses and I couldn’t be happier. The staff was awesome from the moment I walked in and throughout the whole process. Thanks Stanton Optical Tyler!

Reply from Stanton Optical - Tyler
Great selection and the lady that helped us was very nice and made the ordering process fast.

Reply from Stanton Optical - Tyler
I wasn’t prepared for my appointment to be at two when I scheduled it at one. I was there at one, but didn’t get pulled back to see the doctor until two. I guess the way the process is and then I heard many times from the lady. There are only three people staffed, which I don’t know why that was relevant because regardless of how many people are staffed you should still be able to run an efficient office. There was lots of attitude and acting as if I was a nuisance. There was one lady who cashed me out. She was very nice. Very helpful. I just feel like if you’re gonna run an office and regardless if your short staffed, I don’t think every word that comes out of your mouth when a question is answered should be we only have three people staffed today.
So if you’re looking for a quick In and out appointment, this is not the place to go.

Reply from Stanton Optical - Tyler
Stanton Optical was so great from start to finish. We were visiting & had gone to purchase my son a few pair of glasses. His vision exam was up to date. So glasses were ordered & shipped to my home out of state, with-in a week my sons glasses arrived in the mail.

Reply from Stanton Optical - Tyler

Reply from Stanton Optical - Tyler
They were able to get my glasses to me before I left, originally I was going to have to wait a few days but I wouldve had to get them the next month. I ended up getting a call as I was in the parking lot that she had them and got them in about 30-40 mins. I recommend Stanton definitely.

Reply from Stanton Optical - Tyler
A trustworthy company who's focus and values are centered around helping others.

Reply from Stanton Optical - Tyler
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