Starkey Hearing Aids Reviews 

1,045
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 355 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff for providing welcoming, extremely helpful, and professional guidance throughout the entire hearing test and fitting process. Many people note that the advanced modern hearing devices successfully improve daily communication, making conversations much clearer and significantly enhancing their overall quality of life. Some reviewers were not happy with the battery performance, reporting unexpected hardware failures, shorter than expected battery lifespans, and inconvenient charging setups. A few other people also felt that persistent Bluetooth connectivity glitches, limited application controls, or excessive background noise caused noticeable daily frustrations.

What people talk about most

Product

Consumers experience a mix of reactions, as some reviewers note that the devices significantly improve... See more

Quality

Reviewers mention ambiguous feedback about quality, with several customers expressing great satisfaction and... See more

User experience

Users describe ambiguous interactions with user experience, as some consumers praise the clear streaming... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising friendly staff and helpful support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a very good experience overall. Perhaps a little more info/detail on all the features of the Starkey hearing aids and how to make adjustments for better hearing aid performance would have rais... See more

Company replied

Rated 4 out of 5 stars

I’ve worn hearing aids for several years and have switched brands due to a reference from Mutual of Omaha. The service I received from your local representative was far superior to the large health p... See more

Company replied

Rated 4 out of 5 stars

They work! I can hear so much better! I’m still adjusting to the physical part of having them in my ears and behind my ears. They slip out a bit often. Then, between glasses, the occasional mask wea... See more

Company replied

Rated 5 out of 5 stars

Very welcoming atmosphere right when you open the door. Staff is so friendly. Shane was so helpful throught out the ear cleaning, the hearing tests, choosing my hearing aids and programming them.... See more

Company replied


Company details

  1. Hearing Aid Shop
  2. also in
  3. Pharmacy

Information provided by various external sources

Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(1,045)

356 reviews in the last 12 months

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Rated 5 out of 5 stars

Everyone is very professional and they…

Everyone is very professional and they provide terrific information on " how to" with hands on guidance. All the staff were helpful and continue to follow up.

1 September 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Steven, we appreciate your review!

Rated 3 out of 5 stars

Frustrated

The first two weeks were terrible and gave me migraines. Since then the tech has been tweaking them each visit. I've been wearing them now for ten weeks and they are still not set up correctly. I normally take one out mid-day out of frustration. This is my fifth pair of hearing aids (first with this brand) and I've never had this much of a problem. I'm pretty sure the culprit is the domes. Each visit a new style of dome is put on, which is working for one ear. So I just have to be patient a little longer.

28 August 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Tammy, we understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at CR_consumer@starkey.com

Rated 3 out of 5 stars

I feel misled

I feel misled. I was given to understand that my insurance company recommended Starkey and that they paid for half of the hearing aids. Now I understand that they literally had nothing to do with it, and I don't even get to apply the hearing aid expense to my overall deductible. Cigna referred Starkey, and I don't know why... Why would they refer me if they literally don't pay for any of it, and it doesn't count to my deductible.

As for the devices themselves, I paid for the second device from the top, and it's...fine. Just fine. It's large, unwieldy, the volume increase stem broke the first week I had it, there's lots of feedback which I didn't have with my other hearing devices. So...not very happy. But I'm stuck with them. Good for Starkey, your marketing worked.

19 August 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi James, we understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at CR_consumer@starkey.com

Rated 1 out of 5 stars

Bad hearing aids

I got a pair of hearing aids from Starkey 's local provider in Fort Worth, having paid a small fortune for the rechargeable units. Just after a year of use one of them has a defective battery and no one wants to help me stating that the warranty is over, and that I have to pay another $300 for extended warranty. Are these units such a bad quality ones that they fail so soon ? I am on fixed income and this to happen to me is not helping my finances one bit. Will someone out there help me get this repaired please.

17 August 2026
Unprompted review
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hello Ron, we understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at CR_consumer@starkey.com

Rated 2 out of 5 stars

Problems with Genesis 16

One or the other aid had to be sent back for repairs multiple times. Still has issues streaming music from phone - I’ve given up on sending them back.

14 August 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hello David, we understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at CR_consumer@starkey.com

Rated 3 out of 5 stars

Still can’t hear in restaurant and…

Still can’t hear in restaurant and places that have a lot of background noise
Disappointed in the new hearing aids for the money I spent!

6 August 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hello Joyce, we recommend contacting your hearing care professional to help resolve this issue.

Rated 3 out of 5 stars

The person was more of a sales pitch…

The person was more of a sales pitch than understanding the conditions of my hearing bc tenitis is the issue of clarity not the volume and these hearing aids only help me hear everything else but the clarity of words being spoken! I don’t need to hear surrounding things that are not important but I need to hear what someone is saying as priority

5 August 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hello, We understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at CR_consumer@starkey.com

Rated 3 out of 5 stars

My experience is mixed

My experience is mixed. These are my first pair of hearing aids so I have nothing to compare them to. So far they have been OK. Some days I forget I have them in; some days they are definitely there. It has been 9 months, and some days still have problems with fit. My problems have been more with the dealer. He didn't really listen to my complaints that one of mine was not fitting for the first 5 months. It took someone else to look at it to get his attention. On the other hand the dealer was always available when I wanted to go in when I had problems (other than the fit),

10 July 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Kathy, we appreciate your review. We understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at CR_consumer@starkey.com

Rated 5 out of 5 stars

Nearly ruined vacation

Recently on a trip to Vermont to visit family, I left my Starkey hearing aid charger at home. Being profoundly hearing challenged, I panicked. Better Living in So. Burlington Vermont came to my rescue the following morning. They were able to provide me with the exact charger I needed to enjoy visiting with my family. Profoundly grateful.

28 July 2026
Unprompted review
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Brenda, we appreciate your review!

Rated 2 out of 5 stars

i find my hearing aids are not…

i find my hearing aids are not clear.when i go for service he said if not better come back ,but always the same not good. when other talk it is hard to understand,i keep saying what what.some people are ok

22 June 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Sandra, we recommend contacting your hearing care professional to help resolve this issue.

Rated 5 out of 5 stars

I purchase a set of Omega AI 20 hearing…

I purchase a set of Omega AI 20 hearing aid on July 23, 2026 and I must say they are VERY user friendly !!!!
I am 100% happy with the service and sale of the units, I would highly recommend Starkey hearing aids to all of my family and friends.
They was purchase from Center For Hearing Care, Salem, Ohio 44460-2017

23 July 2026
Unprompted review
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hello, we appreciate your review!

Rated 5 out of 5 stars

The staff is friendly and courteous

The staff is friendly and courteous, the service was very good,my hearing aids are amazing,I can actually turn my tv down not have it on volume of 22

15 July 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Connie, we appreciate your review!

Rated 4 out of 5 stars

I stiĺl can't hear the TV no matter how…

I stiĺl can't hear the TV no matter how loud it is. It's not the hearing that I have problems with. It's the understanding. It sounds like a foreign language to me. But I think that is just my hearing. So other than that I have no complaints.

13 July 2026
Starkey Hearing Aids logo

Reply from Starkey Hearing Aids

Hi Michelle, we understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at CR_consumer@starkey.com

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