I ordered jiggers and im surprise that the volume are not the one specified on the site, i would have wanted to send them back but the cost of the shippement is too high.
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A beautiful range of products all with the highest quality. What's even better than that? Their service when you have questions about your orders. They answer within no time and show interest about... See more
Easy to shop and premium items available. Regular shipping was quite expensive to the Netherlands but only took 2 days so it was worth it! I recommend shopping at Star Shaker.
Very kind and professional service, helpful contakt service on instagram as well. Shipment is always punctual and fast. It,s always a pleasure to order from you! With kindest regards, Vuk Males
Company details
Information provided by various external sources
Star Shaker stocks goods that matter to bartenders, bar owners and home bar enthusiasts. Whether you are a drink slinger or a master mixologist we can supply you with the finest bar tools and equipment.
Contact info
Imvrou 28, 56728, Thessaloniki, Greece
- +306941686883
- info@starshaker.com
- starshaker.com
4.3
Excellent
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Last time …i Give one star …
Last time …i Give one star …
This time my shipment is arrived today…
But There is only one Glass inside..
Next week i have a challenge …where are The rest of The Glasses? (Pack of 6) …
There is a reason for the bad rewiew…
This is.
6 March 2023
Unprompted review
Never received an order number
Never received an order number. Never received shipping information. Trying to cancel my order and not very helpful. Poor customer service.
20 February 2023
Do not look further. 🙇🏻❤️
Very prompt responses.
Everything was detailed and clean.
Great value considering the supreme quality.
The only downside may be the speed at which the page loads, but still does a good job.
3 January 2023
Delivery on time and good product
Delivery on time and good product. I would have preferred more information about the materials of the knife cover but overall I am satisfied.
24 December 2022
Reply from Star Shaker® | Drinks Come True
Dear Elena,
Thank you so much for your time to leave a review. That means a lot for our store. Thank you for your order and if you need more information about the products you bought or any other product don't hesitate to contact us. We are ore than happy to provide as many information we know about our products.
Kind Regards,
The star shaker Team
Incapable of adding the right shipping info
The company did not add the right address when shipping, causing the order to get stuck in transit. The company did not proactively reach out to fix this and referred me to the shipping company to fix it myself even though the company made the mistake.
As a result the items were late for Christmas.
22 December 2022
Reply from Star Shaker® | Drinks Come True
Dear Customer,
Thank you very much for your helpful review. First things first, we shipped your order on time. As you know in companies are working human beings. Human beings, unfortunately, make mistakes. Not often in our case but it can happen. In our latest emails thought we informed you that is easiest and fastest if you contact UPS to change the address. We apologize that we suggest to pick the phone and call you local UPS office but as we mentioned that was for you fast and easiest way to settle this. Your order was delivered today as you corrected the address. As we operating more than 10 years we know that when you reviewing a company you are not reviewing only for the mistake on the address but also for the quality of the products, the after sale service and many more. So we believe that 1 star rating is unfair. Thank you for your review though. We wish you merry christmas and happy new year.
The Starshaker team
Perfect from the order to the delivery
Perfect from the order to the delivery
⭐️⭐️⭐️⭐️⭐️⭐️
8 December 2022
Exceptional!
Really good, really fast, exceptional professionalism! Glad to buy from their e-shop for the second time and they will be always my priority for Bar equipment!
26 July 2022
All was perfect for the order
All was perfect for the order, delivery and the quality of the materiel
2 July 2022
I have not received any goods so far....
14 June 2022
Reply from Star Shaker® | Drinks Come True
Dear mr Hauser,
Your order placed on 25/05 and shipped the same day. Even we keep the right to prepare and ship your order after 3 business days after your payment we shipped it the same day. You chose the cheapest shipping option that is priority mail by post. This normally takes 10-15 business days to deliver. We sent you all the shipping details like tracking number, date of shipping etc with an email on 25/05. if you track your package it says that it is in your country on 30/05 that means after 5 days once we shipped it. First of all we are not responsible if there is a delay on your delivery. we don't deliver the packages by ourselves, we use shipping carrier. All the contact details of the carrier are included in the email we sent you. that means that you can contact them and ask why the package delayed more than normal. it is not fair to rate with one star when you have not receive your products. you can rate the carrier you chose and not us with one star.
Great Regards
The Starshaker Team
Late delivery even paying for 1-2 days…
Late delivery even paying for 1-2 days express delivery. Also one of the ice tongs of £30 is not grabbing the ice properly other than that the bar tools are great but for ice tongs £15 or less from nisbets, urban bar or cocktail kingdom are way better.
30 May 2022
Reply from Star Shaker® | Drinks Come True
Dear mr Gomez,
First of all we want to thank you for your order and your (unfair) rating.
You placed your order on 24/05. Let us show you the progress of your package.
27.05.2022
11:27 Delivered
DELIVERED
LONDON, GB
27.05.2022
0:01 On the Way
Arrived at Facility
London, United Kingdom
26.05.2022
22:01 Departed from Facility
London, United Kingdom
26.05.2022
19:26 Import Scan
London, United Kingdom
26.05.2022
19:18 Reschedule Delivery Confirmed
The delivery date has been rescheduled as the receiver requested.
London, United Kingdom
26.05.2022
15:52 We tried to deliver the package, but were unable to receive payment. A second attempt will be made the next business day
London, United Kingdom
26.05.2022
7:18 Out for Delivery
London, United Kingdom
26.05.2022
5:30 Departed from Facility
Stansted, United Kingdom
25.05.2022
16:09 We received a request from the receiver to reschedule the delivery.
25.05.2022
14:04 Import charges are due for this parcel. Select Pay Now (where available) or pay at delivery.
25.05.2022
14:04 UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.
25.05.2022
13:51 UPS has received the information needed to submit your parcel for clearance.
25.05.2022
4:39 Warehouse Scan
Stansted, United Kingdom
25.05.2022
3:45 Your parcel is on the way
25.05.2022
3:45 Your parcel is on the way
25.05.2022
3:45 UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.
Stansted, United Kingdom
25.05.2022
3:45 Your parcel is on the way
25.05.2022
3:29 Arrived at Facility
Stansted, United Kingdom
25.05.2022
3:22 Departed from Facility
Koeln, Germany
24.05.2022
23:11 Your parcel is on the way
24.05.2022
19:20 Arrived at Facility
Spata, Greece
24.05.2022
18:30 Departed from Facility
Thessaloniki, Greece
24.05.2022
16:27 Origin Scan
Thessaloniki, Greece
24.05.2022
15:31 Collection Scan
Thessaloniki, Greece
24.05.2022
8:01 Label Created
Shipper created a label, UPS has not received the package yet.
Greece
As you can see you asked to reschedule delivery on 25/05 from UPS.
The package was in your city next day of the date you placed the order.
NEXT DAY.
Even if you asked for delivery another day. the package delivered to destination on 27/05. that means after 3 days you push the button in our website. So can you please explain so we can understand what "late delivery" that you wrote in your review means?
Regarding the products you order, unfortunately not all the tools can fit our needs. the last 9 years we have supplied more that 5000 bars, restaurants, hotels etc. We sold more that 5000 ice tongs so far. One (yours) doesn't fit customer needs.
In any case you didn't contact through email and you chose to rate the lowest. We might had figure out a solution or a replacement of your tong.
This is what we do in the majority of the cases we face with customers that didn't liked or can't use the tools they bought.
We comunicate first, we contact.
At the end we are bartenders ourselves and we want our customers to use their tools with the best possible way.
In any case we thank you for the unfair one star review, it is your right and our right to reply as well.
Kind Regards,
The StarShaker Team.
The delivery was prompt
The delivery was prompt, but UPS never leaves the package at the door. Therefore, you have to pick up your package at a drop-off point. The product was excellent quality and packaged well.
8 April 2022
Everything perfect!
30 March 2022
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