Impact Academy  Reviews 73

Great sessions and easy to apply in reality.

A very useful training for any new CSM, or any new Head of CS trying to build CS team from scratch. You will probably not learn anything that is groundbraking by itself, but neatly put together and experly delivered, this may be an eye opener. I certainly had a few Ah-ha! moments. Good course with a mixture of theory with individual work and group experience sharing.

great experience

Great summary of concepts and clear action points that are easy to incorporate into your workflow.

Pretty Good.

I really enjoyed and got so much out of the Sucess Plan Program. I enjoyed the format of both work to do on my own, live sessions, and group breakout sessions for discussion. It encouraged and allowed for collaboration and connection. Thank you!

The Impact Academy class on customer success exceeded my expectations, 10 out of 10. It has not only expanded my knowledge and skills in customer success but also provided examples I can begin implementing immediately. I highly recommend this course to anyone seeking to excel in the field of customer success. It is an investment that will undoubtedly yield returns for both individuals and organizations alike.

Took alot of valuable insights away from this course. The pace and structure was good and Lincoln Murphy was really great to engage with.

Really likeable trainers, good mix of input and homework with follow-up discussions with the trainers and peers

The Impact Academy courses do not disappoint. The course was extremely informative, engaging, and practical. Lincoln is a phenomenal leader and facilitator. He's an expert in the field and was able to provide real-world examples that helped me understand the concepts in a meaningful way.

The online platform was user-friendly and easy to navigate. The course material was relevant and up-to-date, which made it easy for me to apply the lessons I learned to my own work.

Definitely has great, solid, practical, and up-to-date content.

The best part for me was being able to put into words many abstract concepts I have been practicing or have the notion I am lacking. It wasn't until Impact Academy that I was able to clearly defined such concepts.

The only thing I was lacking was a bit more depth into the subjects we were treating. Maybe a good idea is to generate more space throughout the week for the participants to meet in smaller groups and discuss exercises and ideas. Instead of doing it once a week, maybe two or three times. All we would need from IA/SD would be a couple more scenarios or exercises to discuss.

The course it self is fairly good, if you are rather new to the CSM role. They breakout rooms gave little value and felt like fillers, as the content itself was not enough to fill three weeks. They should skip the breakout rooms and have to course in two weeks in stead.

I took Impact Academy's Customer Success Manager - How to Build program from Jan 16 to Feb 3. I'm still a new CSM - been with my recent company >1 year; ~2 years of CSM experience. IA's 3 week course helped me build confidence, approach client calls and maintain client relationships in a new way. The mini discussions we have weekly are great if you come prepared with your weekly scenario completed. I really enjoyed the self-study and live session split. If you want to succeed in their course and your career in CSM, make sure you watch the self-study sessions beforehand so you can ask questions in class and connect the frameworks together with Lincoln's real life examples.

Lot of knowledge about the subject. Would need some editing to receive 5 stars.

What I liked: The format of Friday recording + live lecture + homework + group side meetings really worked well.
What I disliked: The material (Lincoln's slides). They were pretty basic for what you expect from an industry guru or a paid course. I don't mean typos but there is no excuse for static, ugly, lazy slides full of hard to understand bulletpoints of "just words put together", they are not even proper sentences. The slides were not engaging, don't let you know what the presenter is talking about at any point in time, are not memorable, etc. Another annoying thing was the extensive use of acronyms. Use acronyms by all means, but what does it cost you to at least once, in a small corner of the slide, tell me what the acronym is without forcing me to go to google.
A second thing that was challenging, was the homework. And I don't seem to be alone in this one: Basically it required experience in customer success to really be able to adequately complete them, which makes sense. But a lot of us came to the course because we have just been appointed to a CS team or role. An suggestion could be: Have a fictitious CS case, and ask the students how would they resolve that case.

Impact Academy has helped me to start in my role as Head of CS. The content shared on the learning platform and during the sessions is relevant to my role, and makes it easy to adapt the ideas to our organisation.

I loved the style of the presenters and the time we got to interact with other attendees. The information was great and aligned perfectly with the direction I want to take my team.

That was Appropriate eXperience, thank u!

Really insightful information! Changed my view of how things must be done, and learned a great deal.

- great speaker
- interesting scenarios
- unique and different type of training