A very useful training for any new CSM, or any new Head of CS trying to build CS team from scratch. You will probably not learn anything that is groundbraking by itself, but neatly put together and ex... See more
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I've made a few courses on Impact Academy and need to say that it has changed the way we think about CS and the way we operate. Lincoln has a vast experience and great attitude in sharing knowledge an... See more
The class exceeded my expectations in every way. Lincoln Murphy is the headliner and he didn't disappoint. He is always engaged, passionate, listening, and thoughtfully answers all questions. The supp... See more
There were quite some useful insights, like keeping your customer central, also during implementation. But it didn't really feel like a course for all levels. Felt more suitable for beginners. Also wo... See more
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Company details
Written by the company
Impact Academy is all about elevating the competence, confidence and careers of Customer Success Teams. The program is centered on real business scenarios and covers know-how, skills and best practices that have generated proven results for thousands of companies worldwide.
Contact info
Klarabergsgatan 60, 11121, Stockholm, Sweden
- +46735113007
- kzeugtraeger@startdeliver.com
- startdeliver.com
Very insightful and actionable content
Very insightful and actionable content. It helped me to put things into perspective, and get better insight into my priorities.
3 March 2022
Unprompted review
Great course!
Very well designed course with a good structure and practical ideas/frameworks.
2 March 2022
Unprompted review
Valuable lessons and insights into…
Valuable lessons and insights into actual cases and how you should address them to create value for your business and your customers.
Johan and Lincoln possess excellent subject matter knowledge and communication skills.
2 March 2022
Unprompted review
It was a great training course!
It was a great training course - a good mix of collaboration, learning and sharing ideas, tips & tricks.
1 March 2022
Unprompted review
The class exceeded my expectations in…
The class exceeded my expectations in every way. Lincoln Murphy is the headliner and he didn't disappoint. He is always engaged, passionate, listening, and thoughtfully answers all questions. The supporting team, structure, and online tools were awesome. The break outs are a great idea and worked well.
25 February 2022
Unprompted review
The Customer Success Manager Program…
The Customer Success Manager Program was such an excellent opportunity to learn new and improve existing skills to help me in my career, therefor helping my customers too! The whole team were excellent and I hope to attend many more related course in the future! Big thank you to the team at Impact Academy / Startdeliver!!!
23 February 2022
Unprompted review
The course offered many valuable…
The course offered many valuable lessons and insights into actual cases and how you should address them to create value for your business and your customers.
Johan and Lincoln possess excellent subject matter knowledge and communication skills. This results in more value and credibility for the person taking the course. It's intense but easy to follow if you take the time to be active throughout the course.
For me, the course offered many valuable perspectives, guides, segmentations and new ways of working in the area as a CSM.
On the whole, I would grade the course 5/5. I would recommend that all CSMs complete this course prior to going into this area.
22 February 2022
Unprompted review
Great CS Training Programm
Great CS Training Programm
good insights on theoretical views in the CS Role paired with great conversations and exchanges with other Customer Success colleagues from over the world.
Overall a very good program and recommended
21 February 2022
Unprompted review
Great content delivered in well paced sessions
Great content delivered in well-paced, easy-to-digest segments over the course of 5 weeks. It really opened my eyes to what is possible in Customer Success and how to give my clients this experience.
The whole team was very quick to respond to content questions, giving great feedback when needed.
The reason I did not give 5 stars is as follows: In week 1 we were to select a client scenario that we were to use in the break-out sessions in all 5 weeks. This really didn't work for me (nor for the attendees in my breakouts). I would have preferred to have been given a scenario and worked through that. Still, very useful class and my clients will benefit.
21 February 2022
Unprompted review
Great program
Great training program for CS professionals. I would highly recommend!
21 February 2022
Unprompted review
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