Star Tours Reviews 9,359

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff, including tour managers and coach captains, for being friendly, polite, knowledgeable, and well-organized, ensuring smooth and enjoyable trips. Many appreciate the excellent service, well-planned itineraries, and the quality of accommodations and food provided, often describing their holidays as fantastic and memorable. However, some people were dissatisfied with certain aspects, such as uncomfortable bus seating or hotel quality. A few customers also mentioned issues with time management, feeling rushed at some attractions while spending too long at others, and occasionally experiencing a lack of proper meal breaks. A small number of reviewers also raised concerns about the professionalism of some staff members, which impacted their experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise tour managers for their... See more

Holidays

People report positive experiences with holidays, often highlighting well-organized and enjoyable trips. Many... See more

Service

Clients share positive opinions on service, frequently highlighting the excellent organization, seamless... See more

Location

Reviewers mention positive feedback about location. Customers praise the well-planned itineraries that cover... See more

Quality

Consumers generally express satisfaction with the quality of various aspects of their experience. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paris Disneyland special tour was well organised and punctual. The coach driver and manager Saurbh Patel were both friendly and polite. Tour manager took care of each passenger every time. One sugges... See more

Rated 5 out of 5 stars

It was our 3rd trip with Star tours.. most enjoyable.. well informative.. great friendly guide Stephen Fernandez and coach captain Delroy and Mika . Not to forget the great family like other tourists... See more

Rated 5 out of 5 stars

I had such a fantastic day trip to the Cotswolds and Oxford with Star Tours today! Our tour manager Mr. Divash Joshi was absolutely brilliant, friendly, attentive, and full of interesting stories th... See more

Rated 5 out of 5 stars

Overall, it was an amazing four days tour of Scotland. Abhishek (tour manager) managed our tour promptly and smoothly, additionally, Jayesh (coach captain) made sure that our journey was safe and nice... See more


Company details

  1. Tour operator

Written by the company

Since 1997, we have earned a reputation as the UK’s preferred Asian tour operator. As you read the testimonials, you will see why thousands of travellers repeatedly choose Star Tours. As a family business, we are constantly improving, evolving and refining our services to meet our passengers’ needs. This year we are proud to offer new tours to worldwide destinations as well as introduce many enhancements to our existing tours and services. We at Star Tours pride ourselves in providing first-class services, professional tour managers, authentic Indian meals and itineraries that appeal to everyone. We offer comprehensive tours at a price to suit all travellers without compromising on quality and services. Our hospitable approach to families, groups and communities has helped us maintain our position as the first choice for thousands of people worldwide. We believe that touring should be fun and that our guests should be well-versed in the history and aspects of culture whilst they explore the world. Our tours are designed for travellers to enjoy a diverse array of fascinating countries. With our guidance, you will visit iconic locations made famous on screen and in literature with the assurance that you are travelling with the experts. Contact us 24 hours a day, 7 days a week and allow us to help you find that perfect dream holiday for you and your loved ones. We hope that you enjoy browsing through our brochure, and we look forward to welcoming you to the Star Tours holiday experience. Bon Voyage


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I booked a tour for the panaromic europe…

I had booked a tour for the panaromic europe for 5days for me and my dad. Our guide was Stephen and delroy was our driver. They made sure we cover most of the places while being safe and enjoy our holiday.
This was my dads first international trip and he had so much fun. Stephen was explaining the history and made sure we were seeing the monument for its value.
the food was good and the service was also amazing
Overall It was a fabulous holiday and look forward to book another very soon.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with Star…

Very disappointing experience with Star Tours.

We booked and fully paid for a tour for 4–5 April for a group of 6 people. At the time of booking, no one clearly informed us that the tour required a minimum of 25 passengers to be confirmed.

After making the payment and arranging leave from work for those specific dates, we were later told that the tour is not confirmed due to insufficient passengers. We were asked to move to another date (3rd April), which is not possible for us because our leave has already been approved for 4–5 April.

This kind of important information should be clearly communicated before customers make payment and plan their time. Changing the dates after booking creates a lot of inconvenience and stress for customers.

We hope the company improves transparency and communication so other customers do not face the same situation.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Europe 5 days tour

We had a great time on our Panoramic Europe tour with tour Manager Stephen Farnandez and coach driver Delroy. The guys were amazing and worked really hard in managing everything and everyone on time to make us see every possible destination. The food was top notch. Enjoyed it alot. Hotels were neat and clean and too comfortable as well.

11 March 2026
Unprompted review
Rated 4 out of 5 stars

Well Organized Tour

Was on their Aus/NZ tour and had a great experience. Tour was very well organized considering the logistics involved with moving a group of people across vast distances.
Itinerary was well thought out and had several events which were all very interesting.
All the hotels used for accommodations were very nice.
Food options in general are focused on catering to needs of vegetarians and there was not much of a choice for non-vegetarians.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

5-days Panoramic Europe

We had an amazing 5-days Panoramic Europe tour experience! Our tour manager (Stephen) was knowledgeable, friendly, and well-organised, making every destination interesting and enjoyable. The catering services were excellent, with fresh and tasty meals every day. A special thanks to our driver(Mohsen) for being punctual, professional, and ensuring a safe and comfortable journey throughout the trip. Everything was perfectly managed — highly recommended! ✨

22 February 2026
Unprompted review
Rated 5 out of 5 stars

The services of star tour company along…

The services of star tour company along with the tour manager was excellent .we enjoy mostly everyday Indian food & good hotels. Visiting and site
seeing was also well arranged for 16 days Australia & Newzeland tour fom 7 feb. to 22 feb 2026. Services of tour manager Mr.Vikas was good . He take care of every member of the group.
Thanks to Star Tour Co , along with tour manages Mr.Vikas

Shyam Mohan lal gupta
Sushma gupta

22 February 2026
Unprompted review
Rated 4 out of 5 stars

Great itinerary with best service

The itinerary was great and offered a nice mix of experiences at a reasonable pace and price! The accommodations were good being placed at strategic locations. Delicious Indian food provided at all destinations

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

A huge shout out to prasad shetty and Darshan who helped me allot with the booking
Prasad had helped with 2 bookings to Dubai and now USA coast to coast. I believe he is based in India and I call from the UK to ask for help and regardless of the time difference he helps me. I want to say special thank you to you for this.
Kind regards

18 February 2026
Unprompted review
Rated 4 out of 5 stars

Experience once again!!!!!

I enjoyed the Europe tour experience that I had with Star Tours during the period 06.09.2025 - 19.09.2025.

Lazlov is an amazing and extraordinary person to tour with, having an immense experience in and around Europe. Ramakanth is an amazing person to tour with. However, Ramakanth could have been better in guiding us to go around and more informative about each place that were visited.

The itineray and the plan were given inspite of which, we had to miss out on couple of them due to time restrictions (the reason given) instead of planning it to be proper fun filled day.

The tour guide who guided us on the last day was amazing and kind hearted who spoke to the point and enough informative as and when required. I completely forgot his name.

Overall, my experience has been amazing. I have and will do recommend Star Tours to others just the way we have been recommended by others.

Thank You
Radika Irkulla

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Unforgettable day out, booked another one already.

I had such a fantastic day trip to the Cotswolds and Oxford with Star Tours today! Our tour manager Mr. Divash Joshi was absolutely brilliant, friendly, attentive, and full of interesting stories that made every stop more enjoyable. And our coach captain Mr. Licka was amazing too, making the whole journey feel safe, smooth, and relaxed.
The vibe throughout the trip was so positive and well organised that I ended up booking another tour before we even finished this one. That’s how good it was!
Highly recommend Star Tours if you want a fun, stress-free, and memorable day out.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst experience of my life With Star Tours

I had a very disappointing experience with Star Tours. While the itinerary itself was fine, my main issue was the behaviour of the tour guide during the trip.

I felt extremely uncomfortable because the guide’s communication and behaviour towards me felt overly personal and inappropriate for a professional setting. There were several moments where he tried to stand too close to me and attempted physical contact such as hugging, which made me feel unsafe and anxious throughout the tour.

I also received repeated comments that felt flirtatious, and I was asked more than once to meet privately after returning to London. This was not what I expected from a tour company and it impacted my ability to enjoy the trip.

I am sharing this review so that the company can take this seriously and improve staff training, boundaries, and customer safety. I would not book again.
Tour Guide: Mr Divansh Joshi

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently went on a 3-day Paris tour

I recently went on a 3-day Paris tour, and the overall experience was very well organized and memorable. A big credit goes to our tour manager, Stephen Fernandez, who handled everything calmly and professionally. His coordination, guidance, and attention to the group made the trip smooth and stress-free.

Special thanks as well to our coach captain, Mosin, for his discipline, punctuality, and safe driving throughout the journey. His cooperation and positive attitude kept everyone comfortable and on schedule.

Overall, it was a well-managed tour, and I truly enjoyed exploring Paris without any hassles. I would confidently recommend this team for future trips.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

We had the best tour guide Tej Shukla…

We had the best tour guide Tej Shukla and best captain Mitesh. They looked after us really well. We had great experience. They covered the whole tour itinerary and food provided was good as well including the hotel stay and breakfast. Would highly recommend.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Super-Excellent Panoramic Europe Tour (Nov 19th-23th, 2025)

5 Stars Super-Excellent Panoramic Europe Tour (Nov 19th-23th, 2025) with
5 Stars Tour Manager Mr Divash Joshi and
5 Stars Coach Captain Mr Licka,
Thanks so much for your kind help with Super excellent useful explanations in details of each & every areas that we visited during the 5 country-Tour. Truly appreciated.

Wishing … the Panoramic Europe Tour,
Mr Divash & Mr Licka with
Continuing Great Success &
Great Progress during
Happy New Year 2026 & Beyond.
From: Milton Seinwan
(Tour Group of 19thTo23rd Nov, 2025)

19 November 2025
Unprompted review
Rated 4 out of 5 stars

Great experience minus a few things.

Overall planning and logistics - excellent
Indian Food - day 1 could be better but day 2&3 was excellent.
Hotel - Rooms were Good. Breakfast was below average for vegetarians.
Itinerary - Visit to the Perfumery could be replaced by a walk on the river seine and more information should be provided on the iconic buildings around the Eiffel Tower.
Tickets - the wait time (almost 2 hours) to buy tickets for Eiffel Tower was a waste of time. Star tours should have booked our tickets in advance.
The tour manager - Mr Tej was a very pleasant and kind tour manager. He ensured that we were comfortable, well fed and happy throughout the tour. Excellent person.
The coach driver - Mr Mitesh was very professional and kind. He was hands on with the details of the tour. Excellent person.

Overall experience - 4.5 stars ⭐️

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely phenomenal

Absolutely phenomenal , had an amazing time in France and also tge hotel was quite calm and peaceful. The resteraunts we had dinner at was also pretty good as well. Overall wonderful experience to be fair and thank you.

30 December 2025
Unprompted review

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