Slice Reviews 635

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, often highlighting specific individuals who went above and beyond. The service provided is frequently described as excellent, with many people appreciating the smooth setup process and overall positive user experience. However, some people were dissatisfied with customer service, mentioning difficulties in reaching support and receiving callbacks. Some reviewers also felt that response times were slow or that the company was not transparent about certain aspects of their service, leading to frustration.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, frequently highlighting their helpfulness and expertise.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the top-quality and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent, responsive,... See more

User experience

Consumers generally report a positive user experience, highlighting the ease of use and seamless processes.... See more

Response time

People report ambiguous experiences with response times. While many customers praise quick responses, with... See more

Based on these reviews

Rated 5 out of 5 stars

Our sales rep Travis was second to none. Truly a pleasure to work with. Above and beyond is very much what Travis did for us. The gentleman who did the back-end transfer from one unit to another was... See more

Company replied

Rated 5 out of 5 stars

I Own indian Restaurant in Toms River NJ named Aamantran . We are with Slice for six months now, Excellent service,Friendly people especially Eric he is wonderful no Complaints. I reccomend Slice... See more

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Rated 5 out of 5 stars

I own a tire repair and auto body shop in Atlantic City and I couldn't be happier with Slice Merchant and more importantly my rep Justin Elliot Deleon. I didn't even accept credit cards/debit cards be... See more

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Rated 5 out of 5 stars

From start to finish, my experience was nothing short of amazing. The product exceeded every expectation — top quality, exactly as described, and worth every penny. What really made the difference... See more

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Rated 1 out of 5 stars

Been months of trying to cancel and continue being charged yearly fees. Representatives take forever to contact you back and help. Worst experience ever with these machines. Fees were outrageous as... See more

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Rated 5 out of 5 stars

I had a great experience getting my new POS system set up. What made it so great was Justin Elliot Deleon. Everything was explained clearly, the setup was smooth, and any questions I had were answer... See more

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Rated 5 out of 5 stars

Slice has had excellent customer service ever since we have joined. Brett Seltzer responds quickly and is very helpful with anything we need. We have never had an issue go unresolved for more than a f... See more

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Rated 5 out of 5 stars

Lauren has been amazing to work with. I’ve been thru multiple issues and the second I send her a text she automatically replies within the same minute and stats solving my issues and continues to chec... See more

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Rated 5 out of 5 stars

We worked with Lauren and I can’t say enough good things about her. She was so honest and informative, not to mention patient. We were in a transitional period and she was great about following up and... See more

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Rated 5 out of 5 stars

Our experience has been great with Slice. Very simple onboarding. No BS. And very responsive when problems arise. Thanks to Chris Ballone for helping us get going and being there to answer any questio... See more

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Rated 5 out of 5 stars

Justin Elliot and Slice are the absolute BEST. He gives me the best customer service, if I call or text him he answers within minutes and I never have to wait on hold. Was using max payment solutions... See more

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Rated 5 out of 5 stars

I couldn't be happier with Clover and the customer service Justin Elliot has provided me and my new business venture. From Day 1 Justin has helped me set up my menu on the Clover, answered ANY and ALL... See more

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Rated 5 out of 5 stars

I am now paying 40% of what I had been paying my previous credit processing company. Service is better...they gave me the equipment and even paper. Tech called for setup at agreed upon time and was g... See more

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Rated 5 out of 5 stars

Top quality service very responsive. Highly recommend our team Eric does a wonderful job. Tech support has been excellent although rarely needed

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Rated 5 out of 5 stars

Eric is by far the most responsive and proactive rep I’ve dealt with from any POS system company. I’ve had a number of issues arise because of the old system we were using and he has handled everythin... See more

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Rated 5 out of 5 stars

What made my experience phenomenal was how Lucas (my sales rep) fully explained everything and was also easy to talk to and very knowledgeable about the product. The process is seamless! You should be... See more

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Rated 5 out of 5 stars

Brian is absolutely amazing ! He made the process so smooth and easy for me and my business! I am very grateful for Brian and his help ! I would definitely recommend him to anyone who needs merchant s... See more

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Rated 5 out of 5 stars

Lauren was excellent in all aspects. She was very prompt with her replies, always transparent, and had our best interests in mind. The set up of the actual terminal was super straightforward and went... See more

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Rated 5 out of 5 stars

I met Lauren through a friend's pet shop, and providing her with some helpful info led to work with her. I was really impressed that she made time to stop by my shop even when she was busy. Watching h... See more

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Rated 1 out of 5 stars

Very poor Customer Service never get a call back They keep you trapped to an agreement They’re very quick to take your money, To cancel is impossible. Loyalty department retention department only... See more

Rated 1 out of 5 stars

New Year, new issues. After writing a review since I can't seem to block enough emails, calls, or texts, I got a notification the review itself was removed as well. I applied to Slice over a year ago... See more

Rated 1 out of 5 stars

Started Slice and after only 10 days, I needed help and NOT ONE person would return calls, emails, or requests for assistance. The Dual Pricing is a scam, CC only charge 1.5 to 1.75% yet Slice charges... See more

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Rated 4 out of 5 stars

The company is doing fine with us. Sometimes tech help is difficult to connect up with, but the techs are very knowledgeable. There are some features we would like to see added such as an item count... See more

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Rated 4 out of 5 stars

I have had some serious issues from the start of receiving my first 2 POS systems. However, between my sales agent and tech support. These issues where resolved professionally and in a timely manner.... See more

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Rated 2 out of 5 stars

Tech (Mikel) was fantastic and helped me setup devices in a timely manner. Sales rep/account manager Alex isn’t truthful and not the best at communicating. I would like someone new assisting me.

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Rated 5 out of 5 stars

I’ve owned my restaurant for over 15 years. I’ve been with the same processing company, being way overcharged until Eric from Slice came along. Best customer service EVER No more high Fees!!! Ever... See more

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Rated 5 out of 5 stars

The team at Slice is unbelievable. I just took over my business in July. I was using a different merchant at the time and they made the transition to switching so easy. Whatever question I asked, they... See more

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Rated 5 out of 5 stars

Alan at Slice Merchant Services delivers credit card processing and POS solutions with a personal touch. No overseas call centers, just local, reliable support tailored to your business. Highly recomm... See more

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Rated 5 out of 5 stars

Team went above and beyond! Stayed 4.5 hours doing my install to help my modify my entire online menu. I really appreciate all of Dylan and Justin's help! Would highly recommend!

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Rated 5 out of 5 stars

Working with Slice and Justin Elliot has honestly changed my whole life and business. Before using clover I never had inventory or a POS system in my store and I have over 1000 bottles of liquor and w... See more

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Rated 5 out of 5 stars

T Michelle's rep was very informative of front straight shooter came through everything he said he would no pressure it still happens

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Rated 5 out of 5 stars

My experience has been very positive. The ordering process was smooth, communication was clear, and the company was responsive and helpful throughout. The machine arrived on time, well packaged, and e... See more

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Rated 5 out of 5 stars

Slice has been incredible! Their customer service and account management team is amazing—always friendly, professional, and extremely responsive. Any time I’ve needed help, they’ve been quick to assis... See more

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Rated 5 out of 5 stars

Lauren and Eric at SLICE have been absolutely outstanding to work with. They made the entire setup process smooth and stress-free for our small business. They took the time to answer every question,... See more

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Rated 5 out of 5 stars

Brian amorin is one of the best agent i ever speak so helpfull and kind he know how to do his job and how to help people with need more person like him i love his services

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Rated 5 out of 5 stars

Would recommend slice to anyone my experience was very good set up was excellent so employees are very thoughtful on answering all my questions. Any time I have a question or a problem my call was ans... See more

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Rated 5 out of 5 stars

We are having a great business relationship with Slice like we are old friends. For business with a solid concept, Slice is the bridge for a solid and smooth operation. Thanks J, E & D.

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Rated 1 out of 5 stars

I had a terrible experience with Slice POS system. They are completely dishonest and non transparent from the start — which is to sa. They keep adding new fees every month after telling a set fee wit... See more

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Rated 5 out of 5 stars

Brian Amorim and Lisa Parker Has been the best, fast communication, very helpful & has helped me along the way with understanding everything that I needed help and answers with! I highly recommend the... See more

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Rated 5 out of 5 stars

I spoke to Ann She is very professional great listener, she handles customers very well very honest and helpful very well, and slice is the best credit card company you can have, I recommend the... See more

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Rated 5 out of 5 stars

Does excellent customer service. Response within minutes with my issues. What hands down?She's just working with him one hundred percent

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Rated 5 out of 5 stars

Excellent customer service and outstanding support We are extremely happy with Slice and their customer service. From the beginning, the team was attentive, professional, and always willing to help... See more

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Rated 5 out of 5 stars

Rep wale was very helpful. Explained everything in details his partner Randy made sure Wale provided the best service along with savings . My business the Wrap game will be working with slice for a lo... See more

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Rated 5 out of 5 stars

Hello friends, if you have not signed up with Slice for your Merchant services I would highly recommend them I have my both businesses on Slice and I tell you what a piece of mind starting from... See more

Company replied

Rated 5 out of 5 stars

Lovely team, lovely service ! Slice is a great organization they do grade A business. No complaints whatsoever, a call away they are always there.

Company replied

Rated 5 out of 5 stars

Eric has been amazing and made our transition so seamless. They are always available for questions. Everyone at the company has been a pleasure to work with! Highly recommend Eric and his team!!

Company replied

Rated 5 out of 5 stars

Honestly, I was not looking to switch my Merchant services. But Lauren walked in to my salon. Something about her approach, so nice and not “ salesman like.” We actually started to talk. Because o... See more

Company replied


Company details

  1. Card processing service
  2. Business-to-Business service
  3. Eftpos equipment supplier
  4. Payment service

Written by the company

Slice Merchant Services is an award-winning U.S. based payment processing company with national headquarters in New Jersey. Slice is dedicated to helping businesses accept payments easily, securely, and affordably. We provide a full suite of merchant services, including credit card processing, point-of-sale systems, mobile payments, and business management tools designed to streamline operations and improve customer experiences. Our mission is to empower businesses with reliable technology, transparent pricing, and responsive customer support so they can focus on what matters most—growing their business.

Get Paid Smarter with Slice Merchant Services

Written by the company

Reliable Merchant Services Built for Business Growth
Slice Merchant Services helps businesses accept payments quickly, securely, and with confidence. We provide reliable credit card processing, POS solutions, and merchant tools designed to simplify operations and support business growth—backed by transparent pricing and dedicated customer support.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

635 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am now paying 40% of what I had been…

I am now paying 40% of what I had been paying my previous credit processing company. Service is better...they gave me the equipment and even paper. Tech called for setup at agreed upon time and was great. Was nervous about changing but this has just been a great experience.

12 March 2026
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Reply from Slice

Thank you so much for sharing your experience! We’re thrilled to hear you’re saving significantly and that the service, equipment, and setup all exceeded your expectations. It’s great to know our team made the transition smooth and helped ease any concerns about switching. We truly appreciate your trust and are glad it’s been such a positive experience!

Rated 5 out of 5 stars

Brett is awesome!

Brett is awesome!! Very helpful with everything!!! Went out of his way to make sure all was running smoothly & brought us an amazing gift basket!!! 🌟 🌟 🌟 🌟 🌟

25 March 2026
Unprompted review
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Reply from Slice

Thank you so much for the wonderful feedback! We’re thrilled to hear Brett took such great care of you and made sure everything was running smoothly. He’ll be especially happy to know the gift basket was appreciated! We truly value your support and are always here if you need anything!

Rated 5 out of 5 stars

Great service

Thank You. The new drawer has been installed and the old one was boxed and sent back. Very quick response.

23 March 2026
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Reply from Slice

Thank you for the update! We’re glad to hear the new drawer was installed smoothly and that the return of the old one was quick and easy. We appreciate your feedback and are always here if you need anything.

Rated 5 out of 5 stars

Awesome service

Switching to this merchant service was a breeze! It has improved transaction speed. Brett made everything simple and stress-free. I wish I switched sooner!

25 March 2026
Unprompted review
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Reply from Slice

Thank you so much for your kind words! We’re thrilled to hear that the switch was smooth and that you’re already seeing improvements in transaction speed. Brett will be happy to know he made the process simple and stress-free for you. We truly appreciate your support and are glad you made the switch!

Rated 5 out of 5 stars

T Michelle's rep was very informative…

T Michelle's rep was very informative of front straight shooter came through everything he said he would no pressure it still happens

25 March 2026
Unprompted review
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Reply from Slice

Thank you for your feedback! That’s exactly the experience we strive to provide. We truly appreciate your support.

Rated 5 out of 5 stars

Always you get a live service person…

Always you get a live service person ready to help.

20 March 2026
Unprompted review
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Reply from Slice

Thank you for your kind words! We’re proud to have a live support team always ready to help whenever you need it. We truly appreciate your feedback!

Rated 5 out of 5 stars

Real Human Support

The technical Support person was able to help us out and resolve our issue in one call. We have been happy with Slice so far.

23 March 2026
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Reply from Slice

Thank you for sharing your experience! We're so glad our technical support team was able to resolve your issue quickly and efficiently in just one call. It's great to hear you've been happy with Slice—we truly appreciate your support and are always here if you need anything!

Rated 5 out of 5 stars

Easy to set up

Easy to set up. Friendly customer service. Cheaper than everyone else. Thank y'all!

20 March 2026
Unprompted review
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Reply from Slice

Thank you so much for the kind words! We're really glad to hear the setup was easy and that our team could provide friendly support. It means a lot that you chose us, and we’re always here if you need anything. Appreciate you!

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with. They listen to your needs, instead of just trying to sell you on their needs.

23 March 2026
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Reply from Slice

Thank you for your thoughtful feedback! We truly believe in putting our customers first, so it’s great to hear you felt heard and supported throughout the process. We appreciate the opportunity to work with you!

Rated 1 out of 5 stars

I had an absolutely terrible experience…

I had an absolutely terrible experience with Slice POS system. The agent named Andrew lied to me right from the start. He assured me there was no contract and that I could cancel at any time. I specifically asked him to send the confirmation via email, which he did. Believing I was signing up for a simple, month-to-month plan, I agreed and paid $89 a month.
Months later, I discovered that Andrew had signed me up for a 4-year lease without my knowledge or approval. To make matters worse, the price I originally signed up for doubled, and they keep adding new fees every month. It’s an ongoing scam.
The worst part? Every time a customer disputes a charge and issues a chargeback—even with video evidence of proof of purchase—they charge me a $25 fee. This is outrageous and completely unfair.
Slice POS is the worst POS system I’ve ever used. They are not transparent, they lie to their customers, and they do not care about your business. Save yourself the headache—go directly to Clover or another reputable provider. Avoid Slice POS at all costs. They are untrustworthy and will only cause you trouble.

1 March 2026
Unprompted review
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Reply from Slice

**We are unable to make contact with you on both phone numbers we have on file. Please reach out so we can be of assistance**

We’re very sorry to hear about your experience, and this is certainly not the level of service or transparency we aim to provide. We take concerns like yours very seriously and would like the opportunity to look into this further and make things right.

Please reach out to us directly at your earliest convenience so we can review your account, clarify what may have happened, and work toward a resolution. You can contact our support team at Bruce@startslice.com, or reply here with your business name and the best way to reach you, and we’ll have someone follow up promptly.

We appreciate you bringing this to our attention and hope to resolve this for you as soon as possible.

Rated 5 out of 5 stars

Nothing

Nick and Felix. Both is good person nice service

20 March 2026
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Reply from Slice

Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Bill is awesome!

Bill is awesome!! He figured out the setup quickly and is a pleasure to work with!! The machine is great to work with and hasn’t given us any issues!

19 March 2026
Unprompted review
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Reply from Slice

We’re thrilled to hear that Bill made the setup process smooth and enjoyable. It’s great to know the machine is performing reliably for you as well. We truly appreciate your feedback and look forward to continuing to support you!

Rated 5 out of 5 stars
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Reply from Slice

Thank you so much for your kind words! We’re thrilled to hear that Ian made your experience a great one. We’ll be sure to pass along your feedback—he’ll really appreciate it. Thanks for choosing Slice Merchant Services!

Rated 5 out of 5 stars

I love them

I love them, extremely easy to work with. Even after I was almost two months behind on payments due to my work truck being in the shop for repairs. They still made it super easy to catch up with out the pressure…. Staying with them for EVER!!

2 March 2026
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Reply from Slice

Thank you so much for sharing your experience! We’re really glad we could support you during a tough time and make the process stress-free. Situations like that happen, and we’re always here to help however we can. We truly appreciate your loyalty and are grateful to have you with us for the long run!

Rated 5 out of 5 stars

Great customer service!

Great customer service!
When I talk to Brian Amorin always I got the best service and understanding!

17 March 2026
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Reply from Slice

Thank you for the great feedback! We’re so happy to hear you’ve had such a positive experience. Brian will be thrilled to know he’s been able to provide you with the service and understanding you deserve. We truly appreciate your support!

Rated 5 out of 5 stars

The young lady that helped me is very…

The young lady that helped me is very helpful and professional. This company has been great.

16 March 2026
Unprompted review
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Reply from Slice

We are happy to hear of your good experience with Slice & look forward to helping you with anything you may need assistance with.

Rated 5 out of 5 stars

Slice has been great

Slice has been great, Great Service great savings, and my rep Chris Ballone has been amazing in explaining the offer and walking me through the processes, Highly recommend.

16 March 2026
Unprompted review
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Reply from Slice

Thank you so much for the kind words! We’re thrilled to hear that you’ve had a great experience with Slice and are seeing real savings.

We’ll be sure to pass along your feedback to Chris—he’ll be glad to know his support made a difference. Helping our partners understand the process and feel confident every step of the way is exactly what we strive for.

We truly appreciate your recommendation and look forward to continuing to support your success!

Rated 5 out of 5 stars

Slice is a company that goes the extra…

Slice is a company that goes the extra mile to ensure customer satisfaction, and I will recommend them to anyone.

13 March 2026
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Reply from Slice

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with Slice. Going the extra mile for our customers is what we strive for every day, and your recommendation truly means a lot to us. We look forward to serving you again soon!

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