Slice Reviews 635

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, often highlighting specific individuals who went above and beyond. The service provided is frequently described as excellent, with many people appreciating the smooth setup process and overall positive user experience. However, some people were dissatisfied with customer service, mentioning difficulties in reaching support and receiving callbacks. Some reviewers also felt that response times were slow or that the company was not transparent about certain aspects of their service, leading to frustration.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, frequently highlighting their helpfulness and expertise.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the top-quality and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent, responsive,... See more

User experience

Consumers generally report a positive user experience, highlighting the ease of use and seamless processes.... See more

Response time

People report ambiguous experiences with response times. While many customers praise quick responses, with... See more

Based on these reviews

Rated 5 out of 5 stars

Our sales rep Travis was second to none. Truly a pleasure to work with. Above and beyond is very much what Travis did for us. The gentleman who did the back-end transfer from one unit to another was... See more

Company replied

Rated 5 out of 5 stars

I Own indian Restaurant in Toms River NJ named Aamantran . We are with Slice for six months now, Excellent service,Friendly people especially Eric he is wonderful no Complaints. I reccomend Slice... See more

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Rated 5 out of 5 stars

I own a tire repair and auto body shop in Atlantic City and I couldn't be happier with Slice Merchant and more importantly my rep Justin Elliot Deleon. I didn't even accept credit cards/debit cards be... See more

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Rated 5 out of 5 stars

From start to finish, my experience was nothing short of amazing. The product exceeded every expectation — top quality, exactly as described, and worth every penny. What really made the difference... See more

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Rated 1 out of 5 stars

Been months of trying to cancel and continue being charged yearly fees. Representatives take forever to contact you back and help. Worst experience ever with these machines. Fees were outrageous as... See more

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Rated 5 out of 5 stars

I had a great experience getting my new POS system set up. What made it so great was Justin Elliot Deleon. Everything was explained clearly, the setup was smooth, and any questions I had were answer... See more

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Rated 5 out of 5 stars

Slice has had excellent customer service ever since we have joined. Brett Seltzer responds quickly and is very helpful with anything we need. We have never had an issue go unresolved for more than a f... See more

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Rated 5 out of 5 stars

Lauren has been amazing to work with. I’ve been thru multiple issues and the second I send her a text she automatically replies within the same minute and stats solving my issues and continues to chec... See more

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Rated 5 out of 5 stars

We worked with Lauren and I can’t say enough good things about her. She was so honest and informative, not to mention patient. We were in a transitional period and she was great about following up and... See more

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Rated 5 out of 5 stars

Our experience has been great with Slice. Very simple onboarding. No BS. And very responsive when problems arise. Thanks to Chris Ballone for helping us get going and being there to answer any questio... See more

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Rated 5 out of 5 stars

Justin Elliot and Slice are the absolute BEST. He gives me the best customer service, if I call or text him he answers within minutes and I never have to wait on hold. Was using max payment solutions... See more

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Rated 5 out of 5 stars

I couldn't be happier with Clover and the customer service Justin Elliot has provided me and my new business venture. From Day 1 Justin has helped me set up my menu on the Clover, answered ANY and ALL... See more

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Rated 5 out of 5 stars

I am now paying 40% of what I had been paying my previous credit processing company. Service is better...they gave me the equipment and even paper. Tech called for setup at agreed upon time and was g... See more

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Rated 5 out of 5 stars

Top quality service very responsive. Highly recommend our team Eric does a wonderful job. Tech support has been excellent although rarely needed

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Rated 5 out of 5 stars

Eric is by far the most responsive and proactive rep I’ve dealt with from any POS system company. I’ve had a number of issues arise because of the old system we were using and he has handled everythin... See more

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Rated 5 out of 5 stars

What made my experience phenomenal was how Lucas (my sales rep) fully explained everything and was also easy to talk to and very knowledgeable about the product. The process is seamless! You should be... See more

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Rated 5 out of 5 stars

Brian is absolutely amazing ! He made the process so smooth and easy for me and my business! I am very grateful for Brian and his help ! I would definitely recommend him to anyone who needs merchant s... See more

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Rated 5 out of 5 stars

Lauren was excellent in all aspects. She was very prompt with her replies, always transparent, and had our best interests in mind. The set up of the actual terminal was super straightforward and went... See more

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Rated 5 out of 5 stars

I met Lauren through a friend's pet shop, and providing her with some helpful info led to work with her. I was really impressed that she made time to stop by my shop even when she was busy. Watching h... See more

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Rated 1 out of 5 stars

Very poor Customer Service never get a call back They keep you trapped to an agreement They’re very quick to take your money, To cancel is impossible. Loyalty department retention department only... See more

Rated 1 out of 5 stars

New Year, new issues. After writing a review since I can't seem to block enough emails, calls, or texts, I got a notification the review itself was removed as well. I applied to Slice over a year ago... See more

Rated 1 out of 5 stars

Started Slice and after only 10 days, I needed help and NOT ONE person would return calls, emails, or requests for assistance. The Dual Pricing is a scam, CC only charge 1.5 to 1.75% yet Slice charges... See more

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Rated 4 out of 5 stars

The company is doing fine with us. Sometimes tech help is difficult to connect up with, but the techs are very knowledgeable. There are some features we would like to see added such as an item count... See more

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Rated 4 out of 5 stars

I have had some serious issues from the start of receiving my first 2 POS systems. However, between my sales agent and tech support. These issues where resolved professionally and in a timely manner.... See more

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Rated 2 out of 5 stars

Tech (Mikel) was fantastic and helped me setup devices in a timely manner. Sales rep/account manager Alex isn’t truthful and not the best at communicating. I would like someone new assisting me.

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Rated 5 out of 5 stars

I’ve owned my restaurant for over 15 years. I’ve been with the same processing company, being way overcharged until Eric from Slice came along. Best customer service EVER No more high Fees!!! Ever... See more

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Rated 5 out of 5 stars

The team at Slice is unbelievable. I just took over my business in July. I was using a different merchant at the time and they made the transition to switching so easy. Whatever question I asked, they... See more

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Rated 5 out of 5 stars

Alan at Slice Merchant Services delivers credit card processing and POS solutions with a personal touch. No overseas call centers, just local, reliable support tailored to your business. Highly recomm... See more

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Rated 5 out of 5 stars

Team went above and beyond! Stayed 4.5 hours doing my install to help my modify my entire online menu. I really appreciate all of Dylan and Justin's help! Would highly recommend!

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Rated 5 out of 5 stars

Working with Slice and Justin Elliot has honestly changed my whole life and business. Before using clover I never had inventory or a POS system in my store and I have over 1000 bottles of liquor and w... See more

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Rated 5 out of 5 stars

T Michelle's rep was very informative of front straight shooter came through everything he said he would no pressure it still happens

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Rated 5 out of 5 stars

My experience has been very positive. The ordering process was smooth, communication was clear, and the company was responsive and helpful throughout. The machine arrived on time, well packaged, and e... See more

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Rated 5 out of 5 stars

Slice has been incredible! Their customer service and account management team is amazing—always friendly, professional, and extremely responsive. Any time I’ve needed help, they’ve been quick to assis... See more

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Rated 5 out of 5 stars

Lauren and Eric at SLICE have been absolutely outstanding to work with. They made the entire setup process smooth and stress-free for our small business. They took the time to answer every question,... See more

Company replied

Rated 5 out of 5 stars

Brian amorin is one of the best agent i ever speak so helpfull and kind he know how to do his job and how to help people with need more person like him i love his services

Company replied

Rated 5 out of 5 stars

Would recommend slice to anyone my experience was very good set up was excellent so employees are very thoughtful on answering all my questions. Any time I have a question or a problem my call was ans... See more

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Rated 5 out of 5 stars

We are having a great business relationship with Slice like we are old friends. For business with a solid concept, Slice is the bridge for a solid and smooth operation. Thanks J, E & D.

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Rated 1 out of 5 stars

I had a terrible experience with Slice POS system. They are completely dishonest and non transparent from the start — which is to sa. They keep adding new fees every month after telling a set fee wit... See more

Company replied

Rated 5 out of 5 stars

Brian Amorim and Lisa Parker Has been the best, fast communication, very helpful & has helped me along the way with understanding everything that I needed help and answers with! I highly recommend the... See more

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Rated 5 out of 5 stars

I spoke to Ann She is very professional great listener, she handles customers very well very honest and helpful very well, and slice is the best credit card company you can have, I recommend the... See more

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Rated 5 out of 5 stars

Does excellent customer service. Response within minutes with my issues. What hands down?She's just working with him one hundred percent

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Rated 5 out of 5 stars

Excellent customer service and outstanding support We are extremely happy with Slice and their customer service. From the beginning, the team was attentive, professional, and always willing to help... See more

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Rated 5 out of 5 stars

Rep wale was very helpful. Explained everything in details his partner Randy made sure Wale provided the best service along with savings . My business the Wrap game will be working with slice for a lo... See more

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Rated 5 out of 5 stars

Hello friends, if you have not signed up with Slice for your Merchant services I would highly recommend them I have my both businesses on Slice and I tell you what a piece of mind starting from... See more

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Rated 5 out of 5 stars

Lovely team, lovely service ! Slice is a great organization they do grade A business. No complaints whatsoever, a call away they are always there.

Company replied

Rated 5 out of 5 stars

Eric has been amazing and made our transition so seamless. They are always available for questions. Everyone at the company has been a pleasure to work with! Highly recommend Eric and his team!!

Company replied

Rated 5 out of 5 stars

Honestly, I was not looking to switch my Merchant services. But Lauren walked in to my salon. Something about her approach, so nice and not “ salesman like.” We actually started to talk. Because o... See more

Company replied


Company details

  1. Card processing service
  2. Business-to-Business service
  3. Eftpos equipment supplier
  4. Payment service

Written by the company

Slice Merchant Services is an award-winning U.S. based payment processing company with national headquarters in New Jersey. Slice is dedicated to helping businesses accept payments easily, securely, and affordably. We provide a full suite of merchant services, including credit card processing, point-of-sale systems, mobile payments, and business management tools designed to streamline operations and improve customer experiences. Our mission is to empower businesses with reliable technology, transparent pricing, and responsive customer support so they can focus on what matters most—growing their business.

Get Paid Smarter with Slice Merchant Services

Written by the company

Reliable Merchant Services Built for Business Growth
Slice Merchant Services helps businesses accept payments quickly, securely, and with confidence. We provide reliable credit card processing, POS solutions, and merchant tools designed to simplify operations and support business growth—backed by transparent pricing and dedicated customer support.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

635 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Slice is the best service credit card…

Slice is the best service credit card equipment and great team support my business. I like their a lot. I am glad to have them. I will tell my friends use them too.
Thanks

13 March 2026
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Reply from Slice

Thank you so much for your wonderful feedback! We're delighted to hear that you're happy with our credit card equipment and the support from our team. It means a lot to us that Slice is helping your business succeed. We truly appreciate your recommendation and look forward to continuing to support you every step of the way. Thanks again!

Rated 2 out of 5 stars

Tech (Mikel) was fantastic and helped…

Tech (Mikel) was fantastic and helped me setup devices in a timely manner. Sales rep/account manager Alex isn’t truthful and not the best at communicating. I would like someone new assisting me.

13 March 2026
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Reply from Slice

Thank you for reaching out. I will have my colleague reach out today to help.

Rated 5 out of 5 stars

Customer service experience was great…

Customer service experience was great Chris Ballone made the sales experience great and Anthony Banks made the technical part nice and easy

11 March 2026
Unprompted review
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Reply from Slice

Thank you for the wonderful feedback! We're so glad to hear you had a great experience. Chris Ballone will be happy to know he made the sales process smooth and enjoyable, and Anthony Banks will appreciate hearing that the technical side was clear and easy for you. We truly appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Everyone should use Slice

Slice has been a wonderful addition to our business. The technology and services provided are a welcome improvement from our previous processing partner!

10 March 2026
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Reply from Slice

Thank you, Wilson for your kind words. We are thrilled to be working alongside you and your business and love to hear that the feeling is mutual!

Rated 5 out of 5 stars

So before Justin walked into my Bait…

So before Justin walked into my Bait and Tackle store I was paying fees on all cc/debit card transactions...after speaking with him for about 20 min I realized i was paying about 20k a year in fees ...I WAS SICK seeing that number...I closed up for the season, 2 months passed and Justin was there 2nd day I reopened and I couldn't be happier to see him and sign up fast enough. Paying fees as a business owner in this day and age is just plain dumb and I couldn't be happier with not only the customer service he's provided me but also the machine, its SO EASY to use and they even put my logo on the screen. He came to the installation which was a breeze and also stopped in and brought me an amazing gift basket which I plan on eating all weekend... Since using it I have gotten my money the next day and not a single customer has complained about the fee...the amount of money I have lost over the years I could have bought a house in PR. Thank you Justin and Slice for all you did for me and opening my eyes. Customer for life.

7 March 2026
Unprompted review
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Reply from Slice

Thank you so much for sharing your experience! We’re thrilled to hear how much of a difference working with Justin and the Slice team has made for your business. Discovering those hidden processing costs can definitely be eye-opening, and we’re glad Justin was able to walk you through everything and help you keep more of your hard-earned revenue.

It’s great to know the setup process was smooth, the custom-branded terminal is working well for you, and that next-day funding has been delivering exactly what you need. Justin truly goes above and beyond for his merchants, and we’ll be sure to share your kind words with him.

We appreciate your trust in Slice and are honored to support your business. Welcome to the Slice family — and enjoy that gift basket! 🎣

Rated 5 out of 5 stars

I met Lauren through a friend's pet…

I met Lauren through a friend's pet shop, and providing her with some helpful info led to work with her. I was really impressed that she made time to stop by my shop even when she was busy. Watching her handle calls with her coworkers so professionally earned my trust. I’m excited to use this card Terminal from now on!

25 February 2026
Unprompted review
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Reply from Slice

Thank you so much for taking the time to share this! It’s always great to hear when her professionalism and dedication stand out. She truly cares about the businesses she works with and makes it a priority to be available and supportive, even on busy days.

We’re grateful for the opportunity to work with you and really appreciate the trust you’ve placed in us. We are glad you’re excited about using the card terminal, and our team is always here if you need anything along the way. Thanks again for the kind words and support!

Rated 5 out of 5 stars

Working with Slice and Justin Elliot…

Working with Slice and Justin Elliot has honestly changed my whole life and business. Before using clover I never had inventory or a POS system in my store and I have over 1000 bottles of liquor and wine. Justin spent 3 days with me and my husband here inputting EVERY bottle of liquor and wine and beer in my store while teaching me and my husband how to use the system. I am 60 years old and barely know how to use my phone, and now I know how to do inventory and scan bottles and do everything on this clover duo and clover flex, I’m amazed how easy it was to learn and use! Slice is so lucky to have someone like Justin working for them because he is truly amazing and I couldn’t be happier with my system and slice!! I would give 10 stars if I could!

2 March 2026
Unprompted review
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Reply from Slice

Wow! Thank you so much for sharing your experience. We’re thrilled to hear that Justin and our Slice team were able to make such a meaningful impact on your business and make the system easy to learn and use. It means a lot to us that you feel confident managing your inventory and running your store with Clover. We’ll be sure to pass along your kind words to Justin—he’ll be so proud to hear this! Thank you again for trusting Slice, and we’re excited to continue supporting your business.

Rated 5 out of 5 stars

The box had everything in it

The box had everything in it, including screwdriver, marked cables, and simple instructions (pictures too)

2 March 2026
Unprompted review
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Reply from Slice

We’re so glad to hear that everything arrived as expected and that the labeled cables, included screwdriver, and step-by-step instructions made setup simple and stress-free.

We work hard to ensure our partners have a smooth experience right out of the box, so it’s great to know the details made a difference. If you ever need additional support, our team is always here to help!

Rated 5 out of 5 stars

Lauren and Eric are your go to reps!!

Lauren and Eric at SLICE have been absolutely outstanding to work with. They made the entire setup process smooth and stress-free for our small business. They took the time to answer every question, explained everything clearly, and made sure we felt confident every step of the way.
Their customer service is top-tier, and their communication is exceptional. They’re responsive, professional, and always follow through.
SLICE has made payment processing simple, efficient, and reliable for us. If you’re looking for a payment processor that genuinely supports small businesses and values strong communication and service, I highly recommend Lauren, Eric, and the entire SLICE team.

20 February 2026
Unprompted review
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Reply from Slice

We’re thrilled to hear that Lauren and Eric provided such an outstanding experience. We’re incredibly proud to have team members who are dedicated to making setup smooth, clear, and stress-free—especially for small businesses that are balancing so much every day. Taking the time to answer questions and ensure confidence at every step is exactly the level of service we strive for.

At Slice, our goal is to make payment processing simple, reliable, and supportive so you can focus on running and growing your business. We truly appreciate your trust and partnership, and we’re always here whenever you need us.

Rated 5 out of 5 stars

Justin Elliot and Slice are the…

Justin Elliot and Slice are the absolute BEST. He gives me the best customer service, if I call or text him he answers within minutes and I never have to wait on hold. Was using max payment solutions and compared to slice THEY ARE JUNK compared to them. They even put my logo on the terminal. Thank you Justin for everything my friend!!

2 March 2026
Unprompted review
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Reply from Slice

Thank you so much for the incredible feedback!

We’re thrilled to hear that Justin has delivered such responsive and personalized support—that’s exactly the experience we aim to provide. Being available when it matters and making sure you never feel stuck waiting is a big part of how we support our partners.

We also love that you’re enjoying the custom-branded terminal—details like adding your logo are designed to help your business shine and feel truly your own.

We appreciate you choosing Slice and trusting us with your payment processing. We’ll be sure to share your kind words with Justin—he’ll be grateful for the shoutout!

Rated 5 out of 5 stars

Great customer service

Our rep Lauren Smith was very instrumental in making sure the credit card services was easily initiated and maintained! She followed up on all of our concerns as merchants!

23 January 2026
Unprompted review
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Reply from Slice

We’re so glad to hear that Lauren provided the support and follow-through you needed to get your credit card services up and running smoothly. Staying attentive to our merchants’ concerns and ensuring everything is properly maintained is exactly the level of service we aim to deliver.

We truly appreciate your partnership with Slice and will be sure to pass along your kind words to Lauren.

Rated 5 out of 5 stars

Anthony explained the benefits of…

Anthony explained the benefits of Slice comprehensively . He responded immediately when I decide to switch to a different option that is available with Slice. Also Anthony visited my store twice to make sure everything was to my satisfaction. I highly recommend Anthony and the tech staff from Slice.

26 February 2026
Unprompted review
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Reply from Slice

Thank you so much for your kind words! We’re thrilled to hear that Anthony and our tech team were able to provide you with timely support and ensure everything was set up to your satisfaction. Your recommendation means a lot to us, and we’re always here to make your experience with Slice smooth and successful. We truly appreciate your trust and support!

Rated 5 out of 5 stars

Best services ever recived in my life

Brian amorin is one of the best agent i ever speak so helpfull and kind he know how to do his job and how to help people with need more person like him i love his services

25 February 2026
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Reply from Slice

Thank you for the kind words. Brian truly cares about the businesses he works with, and it shows. We’re glad he was able to help and make the experience a great one for you.

Rated 5 out of 5 stars

We are having a great business…

We are having a great business relationship with Slice like we are old friends. For business with a solid concept, Slice is the bridge for a solid and smooth operation. Thanks J, E & D.

24 February 2026
Unprompted review
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Reply from Slice

We love hearing that. Business partnerships should feel exactly like that. We are grateful for the relationship and proud to support your operation. J, E, and D will definitely appreciate the shoutout.

Rated 5 out of 5 stars

Always above Standard

Always above Standard. Have highly recommend them to anyone looking to save money and have the best support possible

24 February 2026
Unprompted review
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Reply from Slice

We truly appreciate the recommendation! Providing real savings and dependable support is what we strive for every day. Thanks for trusting us and spreading the word!

Rated 5 out of 5 stars

Would recommend slice to anyone my…yes!!!

Would recommend slice to anyone my experience was very good set up was excellent so employees are very thoughtful on answering all my questions. Any time I have a question or a problem my call was answered right away.

24 February 2026
Unprompted review
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Reply from Slice

We truly appreciate the recommendation! We’re glad your setup went smoothly and that our team has been responsive whenever you’ve needed support. That’s exactly the experience we aim to deliver. Thank you for trusting Slice!

Rated 5 out of 5 stars

Gentlemen was very knowledgeable and…

Gentlemen was very knowledgeable and helpful with this transaction that helped me get my deposit every day

23 February 2026
Unprompted review
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Reply from Slice

We’re glad to hear the process was smooth and helpful. Getting your deposits daily makes a big difference, and we’re happy we could make that happen for you!

Rated 1 out of 5 stars

Screwed over on my money

I put in a request last Thursday for a Bank change. They sent over documents to sign, got those signed and sent in, I go to check my app on Sunday and the bank details show my new account info. I do a settlement, and then find out the funds went into an account I can't access instead of the new one all because someone updated the app before all the other portals were updated. So after 3 hours on the phone passed through 5 people and back to the original I'm basically told I'm screwed on seeing my money and next time they will get it in the right account. So one person who updated something too early I'm screwed out of my money.

23 February 2026
Unprompted review
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Reply from Slice

We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how stressful it is when funds don’t go to the correct account, and we take your concerns very seriously. Your feedback highlights a gap in our process, and we are committed to reviewing and improving how account updates are handled to prevent this from happening in the future. Please reach out to our support team directly so we can work with you to resolve this issue as quickly as possible. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

I have made posts before about this…

I have made posts before about this company BEWARE they are very dishonest and like a onion with layers of misdirection through the companies they represent the banking goes through in Minnesota as bankcard 1869 I paid my early pay off and still getting bills from them and their scamming partners they send you back and forth and no answers just another con man. STAY AWAY FROM THIS COMPANY.

21 May 2025
Unprompted review
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Reply from Slice

We’re very sorry to hear about your experience and understand how frustrating this must be. Your concerns are taken seriously, and we want to make sure this is addressed properly. Please contact our support team directly with your account details so we can investigate, clarify any billing issues, and resolve this as quickly as possible. Our goal is to ensure every customer has a transparent and fair experience.

Rated 5 out of 5 stars

Thanks, Lauren!

We worked with Lauren and I can’t say enough good things about her. She was so honest and informative, not to mention patient. We were in a transitional period and she was great about following up and always remembered right where we left off. We are a few weeks in and everything has been progressing well. Zero complaints.

20 February 2026
Unprompted review
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Reply from Slice

We’re so glad to hear everything’s been going smoothly. Lauren truly values being honest, patient, and consistent — especially during transitional periods. We appreciate you trusting us and are excited to keep supporting your business.

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