STATSports - Academy Reviews 3,236

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers had a great experience with this company. Customers are really happy with the service provided, often highlighting its excellence and the positive impact it has had. Many people appreciate the high quality and reliability of the products, finding them to be valuable tools. However, some customers were not happy with the customer service, mentioning slow responses, difficulties with pairing devices, and issues with product sizing. A few people also experienced problems with products not working as expected and expressed frustration with the lack of timely support in resolving these issues.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express satisfaction, highlighting its... See more

Customer service

People report ambiguous experiences with customer service. Many customers express significant... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick responses, with... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the helpfulness and quick... See more

User experience

Customers consistently note ambiguous experiences with user experience. While some reviewers found the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately, I was not aware of the fact that the APEX Ahtlete Series App requires a phone to have a gyroscope feature. Maybe I have overseen this information on the STATSports website or in the G... See more

Rated 4 out of 5 stars

Purchased GPS, Bra and a long sleeve. All was working properly until it died on its own which I emailed the customer service about. They replied that there is nothing they can do or point in the... See more

Company replied

Rated 4 out of 5 stars

STATSports provides top-notch tracking technology. The GPS trackers are easy to use, extremely accurate, and have given me insights into my performance that I never had before. Perfect for athletes l... See more

Rated 4 out of 5 stars

Great customer service! The instructions were very clear to follow and helped a lot! Had to wait for a reply on week days but it was the Xmas holiday so I guess on normal days it will be fine!


Company details

  1. Football shop

Written by the company

STATSports is the worlds leading provider of GPS trackers for sport. Track your game for Distance, Speed, Sprints & more with the FIFA Approved / World Rugby Approved GPS Tracker.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I have had bad experience as did not…

I have had bad experience as did not get my purchase and asked to make a review wow. I need my Parcel for my son.

18 November 2024
STATSports - Academy logo

Reply from STATSports - Academy

Hi Jamal, we have looked into this for you and can see that you accidentally did not include your house number when you placed your order. This has since been returned to sender by Royal Mail. We will write to you this morning for your full shipping details and re-ship your order. Look out for our email.

Kind regards,
STATSports

Rated 5 out of 5 stars

Christmas gift

Great company to deal with , quick delivery with no issues. Christmas gift so can give full review yet.

18 November 2024
Rated 3 out of 5 stars

Κολλάει το gps

The gps has problem with connections.

18 November 2024
STATSports - Academy logo

Reply from STATSports - Academy

Hi Spyridon, sorry you're having issues. Please write to our team at athleteseries@statsports.com and we can assist with troubleshooting.

Kind regards,
STATSports

Rated 5 out of 5 stars

classy gear and company

Firstly what an innovative company
I bought the gps tracker for my son
And as an ex professional player I’m very impressed with this gear
Will definitely be back

4 November 2024
Rated 5 out of 5 stars

Exceptional Business to Deal with

Very friendly service.
I made a specific request and they had no problems with what I requested, which, if I'm being honest, was probably an unrealistic request from me, but they agreed none the less.
One of the reasons I like to support small businesses is because you can get faster response times, and less steps between the person you are dealing with and the decision maker of the business.
Quick response times to emails.
I have not yet used the product (bought as a Christmas present) but from speaking with others that have used it, the product is exceptional in what it delivers.
I will update the review when the product has been used.

31 October 2024

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