STATSports - Academy Reviews 3,236

Excellent customer support

Inadvertently ordered the same product twice and when this was noticed I contacted customer service. The promptness in acknowledging my email and investigating the matter was excellent. The issue was resolved very quickly and the experience only serves to enhance my view of how well this business is run where positive customer experience is a key cornerstone.

Very good service; fast, and they reach out to know if it went well or not

My problem was not getting solved in the first solutions and the statsport help team keep looking for a solution until they find it. Thanks for that :)

They answered my query very quickly and was extremely happy with the response I got and was above what I was expecting.
Couldn’t fault the customer service, this is the second time I needed to ask something and both times responded, helped, and sorted within 12hrs.

I am satisfied with the service. During delivery I was informed how my order was moving.
Excellent product, the customer service are very professional,,
Thanks for a great product and your prompt response. 👍

Great response, even though it was so frustrating at first. The customer service helped and knew exactly what to do. Within minutes they sent me a details explanation and I got it straight up and running. As for the product, could maybe have the option for 6-7 year olds. They sell the vests for them but when you sign up to the app it’s minimum for 12/13 year olds.

I had a problem with the device and they were immediately there to help me. Our communication was very good and they did their job amazingly!!!

First we received a faulty device, which we informed the customer service about and they responded quite quickly. After exchanging data and sending photos and clips, we received instructions for sending the package back. After a couple of days we received a correct device, which works flawlessly. We recommend it for all athletes who want to know the statistics of their activities.

Very good sorted out my tracker in no time

Very good holds very Long battery lasts Long and its nice

Amazing gps. It helps me until 5 months for now.

Everything was amazing. Tracker was acting up and they stayed in emails with me for 3 WEEKS to make sure that it works. Easily could’ve left me to figure it out on my own but they helped a whole lot. 5 stars!

I have a problem with the Apex Athlete series sensor. At some point it just stopped turning on... If I plug it into the charging network, the sensor responds, but does not search for satellites, as soon as I disconnect it from the network - it turns off, the on/off button does not respond.
What kind of problem could this be?

Really excellent service. Used the apex tracker while in the UK but had an issue when I got back home. It wouldn't sync and I lost all connection. I reached out to the team and they provided me with excellent customer service, and escalated my issue to the engineering team, when needed. I would highly recommend anyone looking for a tracker to use one of these products and rest assured if you experience an issue, take comfort in the fact that you will be professionally supported.

You make our life easier !

Bought the vest to track my soccer matches. I put my garmin watch in the slot and it works great!

The gps was great for a month and then it stopped working on multiple occasions until at one point it completely stopped working. I charge it, it turns on, and then I unplug it and it doesn't work anymore. Nothing works, and the worst part is that customer service is useless and they keep ignoring my request for help. They asked me to send a video of it, I did, and then it wasn't enough and they never answered me after that. Absolutely poor on their behalf.

Awful. Recorded a 58min session with no data whatsoever. Just get yourself a garmin and save yourself the bother.

Very good support. I couldn’t connect my pod but they helped me and now it works!