STATSports - Academy Reviews 3,236

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers had a great experience with this company. Customers are really happy with the service provided, often highlighting its excellence and the positive impact it has had. Many people appreciate the high quality and reliability of the products, finding them to be valuable tools. However, some customers were not happy with the customer service, mentioning slow responses, difficulties with pairing devices, and issues with product sizing. A few people also experienced problems with products not working as expected and expressed frustration with the lack of timely support in resolving these issues.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express satisfaction, highlighting its... See more

Customer service

People report ambiguous experiences with customer service. Many customers express significant... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick responses, with... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the helpfulness and quick... See more

User experience

Customers consistently note ambiguous experiences with user experience. While some reviewers found the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately, I was not aware of the fact that the APEX Ahtlete Series App requires a phone to have a gyroscope feature. Maybe I have overseen this information on the STATSports website or in the G... See more

Rated 4 out of 5 stars

Purchased GPS, Bra and a long sleeve. All was working properly until it died on its own which I emailed the customer service about. They replied that there is nothing they can do or point in the... See more

Company replied

Rated 4 out of 5 stars

STATSports provides top-notch tracking technology. The GPS trackers are easy to use, extremely accurate, and have given me insights into my performance that I never had before. Perfect for athletes l... See more

Rated 4 out of 5 stars

Great customer service! The instructions were very clear to follow and helped a lot! Had to wait for a reply on week days but it was the Xmas holiday so I guess on normal days it will be fine!


Company details

  1. Football shop

Written by the company

STATSports is the worlds leading provider of GPS trackers for sport. Track your game for Distance, Speed, Sprints & more with the FIFA Approved / World Rugby Approved GPS Tracker.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

App won’t pair my device won’t track my…

App won’t pair my device won’t track my performance and won’t show me anything yall say it should

12 March 2025
Unprompted review
STATSports - Academy logo

Reply from STATSports - Academy

Hi Makena,

We appreciate you taking the time to leave a review. We're sorry to hear you're experiencing an issue.

We've looked into our support system, but we haven't been able to locate a corresponding ticket. To help us resolve this for you quickly, please send an email to athleteseries@statsports.com.

Best regards,
Team STATSports

Rated 4 out of 5 stars

The stats are great.

The stats are great.

I wish the app supported sprint sessions to help users become faster.

I wish I could see a plot of speed vs time to see if I was getting faster or slower as a session progressed.

24 February 2025
Rated 5 out of 5 stars

Apex already improving training and game time.

Purchased Statsports equipment as it was recommended by an experienced football coach. It has provided critical data points that have already provided valuable insights into how to improve as a player. The equipment arrived as advertised and it was easy to set up.

25 February 2025
Rated 3 out of 5 stars

Kit good communication could be better

Kit is good but communication is terrible. Takes days to reply, chat function non existent which meant I ordered 3 times before it was actually sent.

20 February 2025
STATSports - Academy logo

Reply from STATSports - Academy

Hi Denis, Thanks for your review, we have located your communication with us, we hope you have received your order now and please email us if you require any further assistance.
Team STATSports

Rated 5 out of 5 stars

Great quality

Great quality. Got the long sleeve top and short sleeve, heart rate monitor and the stats tracker and holder. Works great. My son uses them for running And soccer etc

17 February 2025
Rated 5 out of 5 stars

What a great service

What a great service! Not only ordering en delivering went perfect. When we saw after 3 months that there was someribg with the vest.... they sent us a new one.
Thanks fof the great service!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and application

The STATSports Apex GPS is amazing. Accurate, easy to use and with an intuitive app that allows you to analyse every detail of your performance. Synchronisation is fast and the data it provides is very complete, ideal for improving performance. Totally recommended for athletes looking to take their training to the next level.

18 February 2025
Rated 5 out of 5 stars

The experience is great i can check…

The experience is great i can check after every practise how i have done also my coach could make pratcise harder or lighter because of that my team feel fresh and well prapared to the game.
I've bought the tracker and hr monitor .they works perfect i didnt have any problem with pairing this both things into my app.
Also i'm very happy that's i have bought it.

17 February 2025
Rated 5 out of 5 stars

Best tracker available!!!

I can easily track and share my stats with my coach who lives far away from me. This is very comfortable and makes my progress go quicker and smoother than I expected. Thanks to you guys!

17 February 2025
Rated 5 out of 5 stars

How stat sport helped me

I made a mistake while pairing my tracker and it didn't work so I contacted the team and they helped me so much I was hopeless of it but they made it happen so I give a big thank you to the technical staff and I suggest everyone to buy the tracker.
When I made the mistake I was hopeless and sad because i chose this as my birthday present so I contacted the staff and they helped me fix it.
The staff is nice and really helpful.

17 February 2025
Rated 5 out of 5 stars

I have been using this GPS statsport…

I have been using this GPS statsport tracker for myself as a referee and one for my son since he was 9 years old to inspire him to work harder like professional athletes. The pod did not function for me for few days and I contacted professional statsports staff and they answer within 48 hours as they promised. They helped me with factory reset, which was very very easy because of the video they provided. witohout the video, it would be hard to do by just reading directions. But when you watch the video, it is very simple and my son's mom did the factory reset and it is working great now. This is a great tool for youth athletes to push them to work harder to get to the next level and to monitor their load of training and give advice to their coaches who do not have knowledge of periodisation and monitoring the training load during the week before their Sunday games.

24 February 2025
Unprompted review

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