John Brummitt is an amazing agent. He was always kind, attentive, and supportive, even when larger systems showed apathy towards our needs. He never lost patience and always pushed forward until we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shannon McEvoy went above and beyond helping so that I didn't have to keep speaking to so many people. She resolved my call in ONE call. Shannon was very pleasant and dedicated to seeing it through so... See more
Company replied
My support specialist Josue M is awesome! Even though I called Friday afternoon, he was able to get the required access to make an urgently needed gateway change to a client's merchant account ahead o... See more
Company replied
I own a mid size retail business and I've dealt with 4 other processors from attempts to sell, onboard, and being within contract. Stax is the best and most professional by far. Don't waste your day... See more
Company details
- Payment service
- Business-to-Business service
- Card processing service
- Non-bank financial service
- Software company
Written by the company
Stax is an all-in-one payment technology platform offering subscription-based pricing with 0% markup on interchange. Businesses save up to 40% on processing fees compared to traditional flat-rate processors. Stax Pay handles in-person, online, and mobile payments. Stax Bill manages recurring billing and invoicing. Stax Connect powers embedded payments for SaaS platforms. Serving 30,000+ businesses across the U.S.
First Month Free
Save up to 40% with transparent subscription pricing
New customers are eligible to receive their first month of subscription-based payment processing capabilities for free! No long-term contracts, 0% markup on direct-cost interchange.
Contact info
United States
- staxpayments.com
4.5
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Raphael was very informative
Raphael was very informative, quick, and knowledgable.
2 December 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Ashley resolved my issue quickly
Ashley resolved my issue quickly! She was very friendly and communicative.
19 November 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Demario Is fantastic!
I wanted to say what a great job Demario did with the on boarding process. As a business owner, I get a lot of calls for services like this, but he stood out as a really great customer service agent and knew his product and was very thorough in his communication. I haven’t experienced the actual service yet, but I’ve been very impressed with the sales and on boarding process specifically with Demario. Thanks for doing a great job.
17 November 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our sales team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Grateful for Ashley!
I had some questions that I thought had simple answers, but I was wrong. Ashley promised to look into my concerns and call me back once she had a better understanding of the situation after looking into it more. She called back like she promised and solved my issues. Thanks Ashley!
12 November 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Alyssa was able to help where someone…
Alyssa was able to help where someone else before Alyssia could not.
7 November 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Superb customer service!
My support specialist Josue M is awesome! Even though I called Friday afternoon, he was able to get the required access to make an urgently needed gateway change to a client's merchant account ahead of the weekend! He kept his word and got the access when he saw the support ticket wasn't being picked up in time.
7 November 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Problem Addressed Quickly
Requesting help with a problem and getting the help I needed, Ashley even followed up with a quick email. Makes a difficult situation able to be handled quickly and efficiently.
29 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Charges Inquiry
Raphael, replied on time. He handled my concern with professionalism. He's very warm in the way he answered my email, which I felt he is really doing his job very well.
4 November 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Josue M was extremely helpful and…
Josue M was extremely helpful and knowledgeable
31 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Raphael was amazing
Raphael was amazing! So fast and responsive and everything was taken care of in about an hour. Really impressive!
23 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Ashley gave me a great service
Ashley gave me a great service. Quick and clear.
22 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Excellent customer service
Ashley in customer service resolved my issue quickly and I like how she followed up our phone conversation with an email immediately after hanging up.
16 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
The customer service person Kyanna B…
The customer service person Kyanna B was very professional and helped me resolve my issue.
16 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
I've been working with Rebecca to swap…
I've been working with Rebecca to swap our business' processing system and she has been so helpful. She's very communicative and quick to respond. She has made this experience much easier and less stressful!
14 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our sales team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Kennie was outstanding!
Kennie was prompt in understanding our concern, stated he needed to research and call back, and he did just that. Took care of things in under 20 minutes.
6 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Awful experience!
Absolutely horrible company to work with. Terrible customer service, long wait to speak to someone, they charge you for a full month after you cancel. They made promises they didn’t keep like hidden fees.
I do Not recommend Stax!
3 October 2025
Unprompted review
Reply from Stax Payments
We are sorry to hear of your experience with our Support team. We have recently made adjustments to our Support processes in order to improve our level of service and hope that in any future dealings with our team will be an improvement. If we can still helo, please email our customer support team at support@staxpayments.com.
Mariely did an amazing job
Mariely did an amazing job helping my company log back into our account after multiple updates we made internally. Mariely made this process painless for me, and did not once make me feel that our hiccups were bad or that we were a hassle.
1 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Raphael was spot on with all the…
Raphael was spot on with all the questions we had
2 October 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
getting answers to my inquiries
29 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Stax & bad Ethernet connection
Shae at Stax card processing was helpful in following up on my terminal issue!
29 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
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