John Brummitt is an amazing agent. He was always kind, attentive, and supportive, even when larger systems showed apathy towards our needs. He never lost patience and always pushed forward until we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shannon McEvoy went above and beyond helping so that I didn't have to keep speaking to so many people. She resolved my call in ONE call. Shannon was very pleasant and dedicated to seeing it through so... See more
Company replied
My support specialist Josue M is awesome! Even though I called Friday afternoon, he was able to get the required access to make an urgently needed gateway change to a client's merchant account ahead o... See more
Company replied
I own a mid size retail business and I've dealt with 4 other processors from attempts to sell, onboard, and being within contract. Stax is the best and most professional by far. Don't waste your day... See more
Company details
- Payment service
- Business-to-Business service
- Card processing service
- Non-bank financial service
- Software company
Written by the company
Stax is an all-in-one payment technology platform offering subscription-based pricing with 0% markup on interchange. Businesses save up to 40% on processing fees compared to traditional flat-rate processors. Stax Pay handles in-person, online, and mobile payments. Stax Bill manages recurring billing and invoicing. Stax Connect powers embedded payments for SaaS platforms. Serving 30,000+ businesses across the U.S.
First Month Free
Save up to 40% with transparent subscription pricing
New customers are eligible to receive their first month of subscription-based payment processing capabilities for free! No long-term contracts, 0% markup on direct-cost interchange.
Contact info
United States
- staxpayments.com
4.5
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shae helped us through a difficult…
Shae helped us through a difficult situation with a pending transaction. She sa
Rayed with us and followed up through several days of trouble shooting. She took time to connect us with the right people and was extremely patient and helpful.
25 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Josue was very helpful getting my machines up to date and working properly. He made the process very simple.
Josue was very helpful getting my machines
24 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Kennie walked me through everything I…
Kennie walked me through everything I need to get set up and the reports I needed from the IQ portal! Super quick turnaround. Thanks so much.
24 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Pleased to have found the Stax team
I have been walking through the process to get cc processing for my new business. I am leveling up and my support needed to also level up. It was much more involved than I have experienced in the past but I have to say that Cole, in the Stax customer service department really REALLY made it a easy as it could be. He was patient, candid, available -- all the things I needed. I am grateful to him for his assistance and feel like I am in good hands with Stax. I'd recommend you give them a serious look if you need CC processing for your business.
23 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Josue was super helpful!
Josue was super helpful when I called. He knew exactly what I needed, took the time to find the information, and kept his word to call me back with a resolution. I appreciated his help.
23 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Great experience
Josue G was polite and quick to find the answer to my inquiry. Thanks for a great experience.
22 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Thank you Josue G for helping me solve…
Thank you Josue G for helping me solve the issue regarding CardX. I am glad that you contact technical team on behalf of me to get the resolution.
18 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Josue G was a pleasure to work with
Josue G was a pleasure to work with. Very kind and explained everything. Made the whole process of updating terminals easy and smooth. Always making sure there is nothing else that my company needs. Thank you
19 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Very attentive to my problems and was…
Very attentive to my problems and was ready to fix it with no hesitation
9 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Katherine R
Katherine R. done a fantastic job in a timely manner. Very much appreciated!!!!
Thank you so much!!!
9 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Rudy L. Customer Support Specialist III
Rudy L. provided the best customer service I have received by Stax so far. This was not my first time contacting customer support, but it was my first time being attended quickly and getting the issue resolved promptly.
9 September 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Raphael handled the issue quickly and…
Raphael handled the issue quickly and efficiently
29 August 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Kennie was fantastic- I have called…
Kennie was fantastic- I have called numerous times to get an explanation on my account. He found the answer fixed an issue and called me back promptly to explain everything. I was upset before about my account but now I feel good thanks to him!
29 August 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Login issues owing to multiple accounts
Mariely was very helpful in determining our login issues were related to multiple linked accounts (not our intention).
27 August 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Dont waste time with them
Dont waste time with them. They will make you fill in application and then won't answer emails.
20 August 2025
Unprompted review
Reply from Stax Payments
Thank you for your valuable feedback. We are sorry to hear this was your experience. Your satisfaction is our top priority, and we are eager to address your concerns. If we can help with escalating this matter to a senior leadership team member, please contact our Customer Support Team at support@staxpayments.com.
Explained the process in really easy to…
Explained the process in really easy to understand steps.
20 August 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax.
Ashley was very helpful and jumped…
Ashley was very helpful and jumped right on the issue! It was quickly handled to my satisfaction and delight.
18 August 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax.
CardX support team A-Plus
I have been using CardX for several years. Today I received a phone call that seemed like fraud. I reached out to the support team and received an answer within 20 minutes. Shae has taken care of the situation. She let me know that it was a fraudulent phone call and has reported it also on her end.
Thank you for the support I continue to receive
18 August 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax.
The customer service rep was top notch!
The customer service rep, Ashley, who helped me did so in a friendly, efficient manner that got things moving again quickly. Wish all customer service experiences were so productive!
15 August 2025
Unprompted review
Reply from Stax Payments
Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax.
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