I stayed at Host Southampton Crossings and made the reservation through Staykeeper in booking.com. they requested a damage deposit of £50. I checked out in the month of August, but I have not yet rec... See more
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A moden student dorm with ensuite shower/toilet, in december, many kids living with family so it wasn't crowded. It's relatively small, quiet, and not filthy. The buildings water smells sweet is my on... See more
Company replied
Everything was great, the facilities are all new and you can use them whenever you want. Besides, the bed was big and comfortable. However I am having issues to have the deposit back, hope I can f... See more
I stayed at Host Southampton Crossings and made the reservation through Staykeeper. Prior to my check-in, they requested a damage deposit of £50. I checked out a month ago, but I have not yet received... See more
Company details
Written by the company
Award-winning proptech company helping multifamily and student housing landlords around the world increase revenue with short stay leases.
Contact info
78 Commercial Street, E1 6LY, London, United Kingdom
- +442039004150
- contact@staykeepers.com
- staykeepers.com
They sent me fake message about my room…
They sent me fake message about my room maintaining.They offer me check in 2 days later my original stay.When I asked about cancellation there is no answer.They are trying to charge me twice for the same.Horrible.Avoid
13 August 2022
Unprompted review
Reply from Staykeepers
Thank you for posting a review. We would like the opportunity to talk and investigate your feedback further. We will use your feedback to avoid this type of incident in the future.
STAY AWAY!!!!
STAY AWAY!!!!
After reading the other comments here, I had a bad feeling about staykeepers. They were unserious and I never got confirmations or emails they promised to send me. One week before traveling they changed my accommodation, to a worse one. They told me that the first building was closed due to maintenance. In the end when I paid for the accommodation, they told me that my credit card was invalid, after contacting booking.com, it was suddenly valid and everything was okay about the accommodation. When I arrived in Brighton we could not stay at the new accommodation and needed to call staykeepers and be relocated to another one. We and my sister together with 4 other people had the same problem. The reason we could not stay there was because it was apparently closed, but it was not. There was people in the reception and other students in the building. Staykeepers did not want to answer the phone and help us and booking did not want to help us either.
After many hours of waiting and calling staykeepers and booking.com a women working for the student housing helped us to get our rooms. She went straight to her boss, behind staykeepers and booking.com’s back. She did not want 6 young adults sleeping on the streets.
While staying in Brighton we also found out that our first accommodation was open and a lot of people was living there. So it was a lie that it was closed for maintenance!!
12 August 2022
Unprompted review
Reply from Staykeepers
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We are looking into this issue and hope to resolve it promptly and accurately.
Stay away!
Stay away!
I booked a room and arrived late in the evening which was fine for the company. As I got to the room which was in a student complex, I noticed that the room was not cleaned. The bed was filthy, full of hair and dead skin. Even the folded towels were kind of wet and definitely used. I called the company to get at least some new bedsheets but they didn’t help me. No one was at the place and they wanted to send a cleaning team the next morning. They didn’t provide a different room or a other hotel for the night so I had to stay at this filthy place.
They ignored my emails when I asked when the cleaning team will arrive. They never came and I checked out the next day.
I am still waiting for my money as I definitely demand a refund here!!
Unbelievable customer service!
12 July 2022
Unprompted review
Reply from Staykeepers
We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We apologized for the inconvenience that had caused you during your stay that resulted to leave the property early. We will take a look on this matter to avoid this type of incident in the future.
I agree totally with the last comment
I agree totally with the last comment. I also made a booking with them via booking.com for Reading. They confirmed the reservation and checked all my details that I was a student.
They told me the payment, from a card I use everyday for payments, would not go through and just cancelled my reservation.
I tried to call them and go through to what appeared to be an overseas call centre/contact. I also tried to pay over the phone with them but they could not do that.
I was due to start my placement year in a few days and now it is all jeopardized!!
DO NOT USE THIS COMPANY THEY WILL LEAVE YOU STRANDED!!!
6 July 2022
Unprompted review
Reply from Staykeepers
Thank you for posting a review, and we’re sorry to hear about your experience and we will use the feedback to make us better and to ensure this doesn’t happen again.
I did reserves room with them via booking.com
I did reserves room with them via booking.co in Exeter. Did get confirmation of everything, suddenly I been defended money.
So I did call them, they did say that maybe there was double payment but I definitely got that reservation.
Just in case day before my tip to Exeter I did call just to triple check and change time of my check in, still fine.
Next day in Exeter I call them and the lady told me that my booking was cancelled, and she could fine me any answer, I did ask to call me back and explain me how if I did check that twice and it wasn’t.
Never happen, I ended up paying overs £300 for hotel in last second.
Worst choice I ever made, they don’t know what they doing, avoid they at any cost !!!!
11 September 2021
Unprompted review
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