St Barts Finance Reviews 

476
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for providing clear guidance throughout the entire mortgage journey. Reviewers consistently highlight the prompt communication and reassuring support, making complex financial decisions feel straightforward and manageable. However, some people mentioned that the procedure occasionally experienced unexpected bumps in the road or took a bit longer than originally planned. Despite these occasional delays during the house buying process, consumers remain extremely satisfied with the overall service and professional dedication. Reviewers express great confidence in the advisors and would readily recommend their reliable assistance to friends and family.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their exceptional helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process is managed... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

People report positive experiences with response time, highlighting that support teams are always quick to... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is stress-free and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Tom, April and Evie, without whom we would not have been able to purchase our new home. As first time landlords, Tom's expert advice to secure a Buy to Rent mortgage waa invaluab... See more

Rated 5 out of 5 stars

Being first time buyers we initially felt out of our depth and apprehensive about the whole process ahead of us. Mark was brilliant, his friendly and humorous nature made us feel at ease straight aw... See more

Rated 5 out of 5 stars

This is not the first time I've used St Barts & once again their service, approach & professionalism has been excellent. Katie keeps you up to date on all progress, always takes the time to explain al... See more

Rated 5 out of 5 stars

Claire was fantastic, always available when we needed her, nothing was too much. Getting a mortgage is stressful but she took all the weight off our shoulders, a few properties fell through and there... See more


Company details

  1. Financial advisor
  2. Building Society
  3. Financial Institution
  4. Insurance broker
  5. Mortgage broker

Written by the company

Set up in June 2009 by our Managing Director, Steve Bartholomew – St Barts has achieved substantial growth since its inception, managing to open a number of high street offices on the south coast, including a number with Yorkshire Building Society branches, with more in the planning. Steve Bartholomew states: ‘Our main aim is to provide a service to our clients that we would expect and want to receive ourselves. Customer services is 100% the most important part of this business – if this is not achieved, then we will not succeed’. Where the high street banks are shutting daily, we have branches that clients can simply walk into and receive advice. If we do not have a branch in your area, we can offer video meetings or over the phone - its completely up to you!


Contact info

5.0

Excellent

TrustScore 5 out of 5

476 reviews

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5.0

All reviews

(476)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would give more stars if I could!!

Simon provided honest, professional, and clear pension advice from start to finish. He was patient, approachable, and always willing to help, making what initially felt like a minefield of information far more manageable and straightforward. His knowledge and expertise were obvious from the very beginning, and he took the time to explain everything clearly and thoroughly.

I would highly recommend St Barts Pension to anyone looking for trustworthy pension advice. Their mortgage advisors are equally fantastic too! The level of support, commitment, and five-star customer service they provide is truly outstanding and among the best in the industry.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Katie Hartley has been excellent…

Katie Hartley has been excellent helping my partner and I secure rates and explain everything to us in detail. Being new home owners it’s so important to understand how it works, we can’t thank her enough for her support over the last 3/4 years. Would highly recommend her at St Bart’s and is a great asset to the company!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support

Mark Burgess from St Barts Finance provided outstanding support throughout my mortgage process. As a first-time buyer, I particularly appreciated his patience, clear explanations, and understanding - especially when the first purchase fell through and initial mortgage offer later expired. He ensured I secured a competitive rate and never applied any pressure. Highly recommended, and I’m very grateful for his guidance.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Mark Burgess is the man you need!

Mark Burgess is phenomenal- I remember my first phone call with him- calm, assuring and very kind. Now I have my dream home- and Mark was fundamental in this - I cannot recommend him highly enough

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you, great experience!

Richard and colleagues were incredibly helpful when we purchased our first home, and we really appreciated their warm and friendly approach.
I recommend St Barts, they made the process straightforward and were on hand to answer any questions along the way.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Great advice and service

We’ve been with St Bart’s Finance since we bought our first home in 2017. They’ve always been so helpful and make the whole process smooth and stress‑free. Communication is clear, they’re always quick to respond.

Special shoutout to Katie Hartley for always being there.

Would definitely recommend.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Deserves 10 stars - amazing service thank you

I would give a 10 star review if I could!! Sunny and his team are amazing. I returned to UK after almost 2 decades overseas in the US and wanted to buy a house here in UK. Despite these complexities Sunny was able to find a great deal with a UK bank. He was reliable, consistent, and patient, walking me through the entire mortgage process. Despite multiple delays (unrelated to mortgage), we successfully closed last year and I owe many thanks to Sunny. This was the only part of the purchase process that wasn’t stressful! Sunny was on top of everything and one step ahead throughout. Thank you so much. Sunny was recommended to me. I also highly recommend Sunny to anyone else buying a house. And/or additional financial needs you may have. No brainer that I will use his services again :)

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Maria is so kind and knowledgeable!

Maria at St Barts is absolutely brilliant! I have been getting advice from her for years, and my entire family use her for their remortgages, even though we live 2 hours away from Poole, in Gloucestershire! :-) She is super knowledgeable, is really quick to process everything, and is really upfront and honest about everything. It also helps that I have got to know her over the years and she always asks after my family, which is really lovely. I would strongly recommend!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

St Barts made

St Barts made, what to me, a daunting task, into a painless and easy process. They were extremely helpful, kept me informed every step of the way, and dealt with all my queries, plus plus completion of any necessary requirements, in a very timely fashion. Highly recommended.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Rachel is amazing

Rachel from beginning to end through this whole process was amazing!
She gave me great advise and I couldn’t have done it without her.
I would definitely recommend her to anyone.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Tom oliver, is an excellent broker he's very supportive and explained everything so that you understand and guides you through the process from the very beginning, from finding the perfect mortgage that suited me and guiding me through what at times was a stressful experience. Always there when I needed advise and always positive. Would i recommend Tom, 100%

25 March 2026
Unprompted review

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