I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
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Review summary
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Reviews shaping this summary
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
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Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
917 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealt with Florin today regarding issue…
Dealt with Florin today regarding issue I had. Excellent service and explained everything to me. After explaining I realised it was my mistake. If you ever have problem ask for Florin and it will get sorted straight away. Thanks for your help
10 March 2026
Unprompted review
Reply from SteadyPay
Hi Gwawr,
Thank you for sharing that, really lovely to hear. 😊 We're so glad Florin was able to explain everything clearly and help you get things sorted. He'll be made up to know you'd recommend him so highly. Really appreciate you taking the time to leave this.
Amazing customer service support!
Michael from SteadyPay was amazing from beginning to end!
He highlighted I had signed up for the incorrect section of the app and supported me to apply for cash wave app and navigated the process with kindness and patience which resulted in me being approved for the loan service!
Thank you Michael!
Would recommend this service to anyone!
7 March 2026
Unprompted review
Reply from SteadyPay
Thanks so much for the wonderful feedback, Cas! 😊 We're absolutely thrilled to hear Michael was so patient and kind while helping you get set up with the right product. It's great knowing he was able to guide you through the process so smoothly. He'll be over the moon with your kind words. Really appreciate you taking the time to share this. 🙌
Seamless experience
It’s was a seamless experience with Michael helping me with my enquiries.
Brilliant customer service.
Thank you Michael
6 March 2026
Unprompted review
Reply from SteadyPay
So glad to hear Michael made everything seamless for you, Mathew! 😊 He'll be really happy to know his support came across so well. Thanks for taking the time to share this. 🙌
Maga was amazing
Maga was amazing. Helped me step by step. Keeping me informed at all points. An asset to the organisation.
3 March 2026
Unprompted review
Reply from SteadyPay
Hi Rehana,
Thank you so much for your lovely feedback! 😊 We're absolutely thrilled to hear Maga took such good care of you — guiding you step by step and keeping you in the loop the whole way. She really is a gem, and we'll make sure she sees your kind words! 🌟
Amazing customer service from Maga
Amazing customer service from Maga. All questions answered quickly. This is a great service and highly recommended.
3 March 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for the wonderful review! 😊 We're so glad Maga could answer all your questions so quickly — she'll be delighted to hear she made such a positive impression. Really appreciate you recommending us! 🙌
Thank you again Michael for your…
Thank you again Michael for your excellent customer service always very helpful when I have contacted SteadyPay
3 March 2026
Unprompted review
Reply from SteadyPay
Hi Paul,
Thanks so much for your kind words! 😊 We're really pleased to hear Michael has been consistently helpful whenever you've reached out. He'll be absolutely chuffed knowing his support is appreciated! 🙌
Legal scammers?
Legal scammers?
My owed advance was paid off on the 29th January - they did not send me a receipt of repayment - Pockit did. And yet they have charged me again on the 19th February for another £50, VIA A CARD PAYMENT?!?! I NEVER gave them my card details, so how on earth have they charged me in this manner?
This company are scammers and they SPAM yo with emails. DO NOT TRUST. COMPLAIM IMMEDIATELY AND REPORT TO FINANCIAL OBUDSMAN.
25 February 2026
Unprompted review
Reply from SteadyPay
Hi Max,
Thank you for raising this — we understand how concerning it must be to see a charge you don’t recognise.
Based on what you’ve described, this appears to relate to services accessed through our partner, Pockit. SteadyPay does not handle the collection of repayments or have access to customers’ card or bank details, as these are managed directly by our partner.
We have also reviewed our records and cannot see a payment processed by SteadyPay on 19th February.
We take concerns like this very seriously and would like to help clarify what has happened. Please contact us at support@steadypay.co, so we can investigate this with you and, if needed, liaise with our partner on your behalf.
Kind regards,
The SteadyPay Team
Terrible customer service
Terrible customer service. Been waiting 3 days for a reply to my update on complaint.
They know that their system is at fault for the problems I experienced and now seem unwilling to investigate and taking long time to reply.
24 February 2026
Unprompted review
Reply from SteadyPay
Hi Lucy,
Thank you for your feedback, and we’re sorry to hear about your experience while your complaint was being reviewed.
We understand how frustrating it can be to wait for an update. Complaint investigations can sometimes take longer than standard enquiries, as we aim to carry out a thorough and fair review of each case.
We can confirm that your complaint has now been fully reviewed and a resolution has been agreed. We apologise for the delay and appreciate your patience while this was being completed.
If you have any further questions, please don’t hesitate to contact us at support@steadypay.co.
Kind regards,
The SteadyPay Team
Easy service
Easy service, good communication from Maga many thanks
23 February 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for the lovely review! 😊 We're so pleased to hear you found the service easy and that Maga's communication made a positive impression. We'll make sure to pass along your thanks to her! 🙌
Reply from SteadyPay
Hi Bekithemba,
Thank you for the kind words! We're absolutely delighted to hear you had a great experience with our service. 😊
Great customer service!
Great customer service!
Simona was fantastic and really went the extra mile to help me out. I’m very happy with the support I received!
18 February 2026
Unprompted review
Reply from SteadyPay
Hi Kefirferi,
Thank you for your wonderful feedback! 🤗 We're so happy to hear that Simona went the extra mile to help you out. She'll be thrilled to know her support made such a positive impression! 😊
Very helpful.and helped with money when…
Very helpful.and helped with money when I was short of funds
16 January 2026
Unprompted review
Reply from SteadyPay
Hi Christine,
Thank you for sharing your experience! 😊 We're really glad we could be there for you when you needed a helping hand. That's exactly what we're here for! 🙌
Repayment delay
I've had an issue and my issue was resolved within the next 5 minutes thanks to a lovely lady called Magda. She listened to me and assisted in the best possible way, very positive and polite. I would recommend this company because of the amazing way of maintaining the business and excellent customer service. Keep up the good work!
12 February 2026
Unprompted review
Reply from SteadyPay
Hi Milica,
Thank you so much for this glowing review! 🌟 We're absolutely thrilled that Maga was able to turn things around for you in just 5 minutes. Listening and providing the best possible support is what we strive for, so knowing she delivered with such positivity and politeness truly makes our day. We'll be sure to pass along your wonderful feedback to her! 😊
Michael is a fantastic customer service advisor
Michael was very helpful and efficient thank you for your quick help
11 February 2026
Unprompted review
Reply from SteadyPay
Hi Chloe,
Thank you for the fantastic feedback! 😊 We're so happy to hear Michael was able to help you quickly and efficiently. He'll be absolutely delighted to know he made such a positive impression! 🙌
Good very good
6 February 2026
Unprompted review
Reply from SteadyPay
Hi Noris,
Thank you for the great review! 😊 We're so happy to hear you had a good experience with us! 🙌
Really helpful responsive service when…
Really helpful responsive service when I needed it most 😄
6 February 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for your lovely review! 😄 We're so glad we could be there with helpful and responsive support when you needed it most. That truly means the world to us! 🙌
I had a problem setting up my account…
I had a problem setting up my account but the chat agent who helped me (eugene) was very kind and patient whilst helping me. My problem got resolved in the end.
29 January 2026
Unprompted review
Reply from SteadyPay
Hi Chana,
Thank you so much for your kind words! 😊 We're really happy to hear that Eugene was able to help you through the setup process. It's great knowing your issue got resolved in the end! 🙌
michael helped me wonders he was so…
michael helped me wonders he was so fast and was great for having him respond to my matters
3 February 2026
Unprompted review
Reply from SteadyPay
Hi James,
Thanks for the great feedback! 😊 We're really happy to hear Michael was so fast and helpful with your matters. He'll be chuffed to know he made things easier for you! 🙌
So helpful and informative
So helpful and informative
(Michael was very helpful)
2 February 2026
Unprompted review
Reply from SteadyPay
Hi Ann,
Thanks for taking the time to leave a review! 😊 We're really glad Michael could provide the support you needed. He'll appreciate your kind words! 👍
Michael from monese thank you very much…
Michael from monese thank you very much for your help and kindness and for your time and speed thanks again and have a wonderful day
29 January 2026
Unprompted review
Reply from SteadyPay
Hi Cristi,
Thank you for your lovely message! 😊 We're so happy Michael could help you out with such kindness and speed. He'll be thrilled to know he made your day a little easier! 👍
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