I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
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Review summary
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Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
Company replied
Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
917 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SteadyPay
Hi Chidimma,
Thanks for the review! 😊 Really pleased to hear Anna was so awesome helping you out. She'll be made up seeing this! 🤩
Really good service very helpful and…
Really good service very helpful and good help of Michael
26 January 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thanks for the lovely feedback! 😊 We're really glad Michael could be so helpful. He'll be chuffed to know he made a good impression! 👍
Had an customer advisor called Michael…
Had an customer advisor called Michael who was very helpful with my query, he was quick and on point.
22 January 2026
Unprompted review
Reply from SteadyPay
Hi Simone,
Thanks so much for sharing! 😊 We're really pleased Michael was able to sort your query so quickly and stay on point. He'll be delighted to hear this! 👍
Ive had a little problem when…
Ive had a little problem when requesting £100 loan as it went into my old account that is closed. Send a message on the Steadypay app and got the needed help. Michael was very thoughfull and explained everything. I had also receiced the money into the correct account and it took just 2 days as I was thinking it would take longer for them to check and to send the money into my correct account. Thank you very much Michael for your quick help and your quick way in helping me out. Keep it up always
22 January 2026
Unprompted review
Reply from SteadyPay
Hi Larisa,
Thank you for sharing your experience! 😊 We're really sorry you had that hiccup with your old account, but so glad Michael stepped in and sorted everything so smoothly. It's great knowing he explained things clearly and got your money to the right place even quicker than you expected. He'll be thrilled to hear your kind words! 👍
I have never used them i tried to sign…
I have never used them i tried to sign up and was unsuccessful and received email saying i owe them money and i have never once had a loan of them nor had any money in my bank from them.
19 January 2026
Unprompted review
Reply from SteadyPay
Hi Zoe,
Thank you for raising this — we understand how concerning it must be to receive a message like this unexpectedly.
From what you’ve described, this may relate to access to our services through one of our partners, where eligibility for a loan can be offered within their platform. This can sometimes cause confusion if you haven’t interacted with SteadyPay directly.
We’d like to reassure you that we take situations like this very seriously and would be happy to investigate this for you.
Please contact us at support@steadypay.co with your details so we can look into this fully and clarify what has happened.
Kind regards,
The SteadyPay Team
I would completely avoid using any…
I would completely avoid using any company that works with other is SteadyPay. I have tried to set up a payment plan after receiving a default email, after numerous attempts to contact them regarding being made redundant.
Just some automated AI phone line. Nobody has responded to my emails. Nobody has contacted me regarding whether my plan has been set up or not.
I have documented every single way email and phone call I have tried to make with this copmany and I will be taking this further.
5 January 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for your feedback, and we’re sorry to hear about your experience — particularly given your circumstances.
We understand how important it is to receive timely support when discussing payment plans, especially following redundancy. While we do aim to respond to all enquiries as quickly as possible, response times can occasionally be longer during periods of high demand.
We can confirm that your enquiry has been responded to and reviewed by our team. We apologise for the delay and any frustration this may have caused.
If you have any remaining concerns or would like further assistance, please contact us directly at support@steadypay.co, and we’ll prioritise your case.
Kind regards,
The SteadyPay Team
Reply from SteadyPay
Hi Tom,
Thank you for your feedback! 😊
We’re glad to hear you find our service easy to use and appreciate your support.
You can always count on Support team
Had a technical issue but contacted support team and Michael went above and beyond to sort it out for me within minutes. Thank you team!
20 January 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for your feedback! 😊
We’re glad to hear Michael was able to resolve your issue so quickly. We’ll be sure to pass on your thanks to him and the team!
Further to my poor review of this…
Further to my poor review of this business. They then tried to bribe me by offering me all my monthly payments back if I took down my 1 star review. I said I would rather lose the money so people are aware and they withdraw the offer of giving me my money back.
This is not how you do business and I will now be taking this further. Totally unacceptable and con artists.
12 January 2026
Unprompted review
Reply from SteadyPay
Hi Ryan,
Thank you for sharing your feedback.
We’re sorry to hear that you were unhappy with your experience and understand how disappointing it can be when credit-building results take time to show. Our credit builder is designed to work gradually, and improvements are not immediate, which we aim to communicate clearly at sign-up.
After your initial review, we contacted you in an effort to resolve your concerns and offered a refund as a goodwill gesture. This was part of a wider attempt to bring the matter to a close. The offer was declined, and no refund was issued.
We do not accept the characterisation of our business and take such allegations seriously. We remain committed to operating transparently and supporting our customers fairly.
Best wishes,
Maga was very helpful,and quick to…
Maga was very helpful,and quick to respond thank you.
5 January 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for your kind feedback!
We’re glad to hear Maga was helpful and responsive. We’ll be sure to pass on your thanks to her. 😊
Absolute rubbish
Absolute rubbish. Clearly for the rich and not for the people with the poor credit score !!! Avoid unless you want your hopes dashed!!!!!!
4 January 2026
Unprompted review
Reply from SteadyPay
Hi Scott,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your experience and understand how disappointing it can be when expectations aren’t met.
Eligibility is based on a number of factors, and while we aim to be as clear as possible, we appreciate that the outcome may feel disappointing.
Your comments are valuable to us, and we’ll continue working to improve clarity and accessibility for all customers.
If you’d like to discuss your experience further, our support team would be happy to listen and help where possible.
Reply from SteadyPay
Hi Michael,
Thank you for your feedback! 😊
We’re glad to hear you find our service easy to use and appreciate your support.
Always been there if I've needed
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, courteous and a real help with anything I've needed help with.
29 December 2025
Unprompted review
Reply from SteadyPay
Hi Marc,
Thank you for your kind words! 😊
We’re glad to hear that Florin has been such a helpful and supportive part of your experience. We appreciate your patience with the app updates and are delighted to know our team has been there when you needed assistance. 🤩
Michael was very helpful and resolved…
Michael was very helpful and resolved the issue I made
26 December 2025
Unprompted review
Reply from SteadyPay
Hi Stacy,
Thank you for your feedback! 🤗
We’re glad to hear that Michael was able to assist and resolve your issue. We’ll be sure to pass on your kind words to him. 😊
Have money in my bank trying to pay for…
Have money in my bank trying to pay for the subscription payment keeps coming up with no funds in bank when I do and live chat not helping reply once every day
21 December 2025
Unprompted review
Reply from SteadyPay
Hi Ciaran,
Thank you for your feedback.
We’re sorry to hear about the difficulty you’ve experienced with your subscription payment and the delay in live chat responses. We understand how frustrating this can be. In some cases, payment attempts can fail due to bank-side checks, even when funds are available.
Our team is continuing to review these issues, and we’re working to improve response times. Your comments have been noted and help us improve our service.
Good customer service
Hi steady pay was very helpful to me naijae customer service lady explained everything I needed to know clearly and simple very helpful
22 December 2025
Unprompted review
Reply from SteadyPay
Hi Russell,
Thank you for your feedback! We’re delighted to hear that Najlae could explain everything clearly and provide helpful support. Your kind words mean a lot to our team! 😊
10/10 experience with steady pay
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We need more people in this world like Najlae who helps customers no matter what the issue is. 10/10 for steady pay and 11/10 for Najlae for her hard work and consistency.
18 December 2025
Unprompted review
Reply from SteadyPay
Hi Julian,
Thank you so much for your kind words! We’re delighted to hear that Najlae went above and beyond to help you. Your feedback means a lot to our team and inspires us to keep providing excellent, consistent support for all our customers! 😊
So quick and simple
I’ve been using Steadypay for a while, and they’ve always been supportive and reliable. My loans are approved quickly, and the process is super smooth.
A special thanks to alex for helping me today — very polite, patient, and quick to respond. Always a great experience with Steadypay! 🙌
18 December 2025
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for your kind words! We’re thrilled to hear that Alex and the team could provide a smooth and supportive experience. Your feedback means a lot to us and motivates our team to keep delivering reliable service! 😊
I had some technical issues with the…
I had some technical issues with the app which took some time and some back and forth to resolve, however Maga was incredibly helpful and supportive throughout. Money came straight away once sorted, good service.
18 December 2025
Unprompted review
Reply from SteadyPay
Hi Allyx,
Thank you for sharing your experience! We’re glad Maga could provide helpful and supportive assistance while resolving the technical issues. It’s great to hear that everything was sorted and the service met your expectations! 😊
Florin is outstanding at her job. A+
Speaking with Florin regarding issues and her customer service has been absolutely brilliant, I could not speak highly enough of her. A credit to the company. Was able to sort my issues and was a pleasure to speak with, empathetic and friendly from start to finish. To date, this is the best customer service experience I have had. Very happy customer :)
12 December 2025
Unprompted review
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