I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
Company replied
Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
908 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Amazing berry friendly and helpful with everything easy to understand and get Fred back
8 December 2025
Unprompted review
Reply from SteadyPay
Hi Richie,
Thanks so much for your kind review — we’re glad we could help and make things clear for you. 😊
Kind regards,
Michael was helpful and answered what I…
Michael was helpful and answered what I needed thank you and I would highly recommend
5 December 2025
Unprompted review
Reply from SteadyPay
Hi Chantel,
Thank you for your kind feedback — we’re really pleased to hear this. 😊
We’ll be sure to pass your comments on to Michael, and it’s great to know he was able to help. We appreciate the recommendation and thank you for taking the time to leave a review. 🤩
Kind regards,
Steadypay came to my rescue
Steadypay came to my rescue. I was struggling one month for finance, I applied to Steadypay and they helped me. They do not charge silly interest rates and once you have paid back you can draw some more.
Very good customer service too. I was stuck on what to do asked Steadypay and they guided me through it. Really good company
1 December 2025
Unprompted review
Reply from SteadyPay
Hi Colin,
Thank you so much for sharing your experience — we’re really pleased we could support you when you needed it most. 🤩
It’s great to hear that you found our pricing fair and our customer service helpful throughout the process. We’ll be sure to pass your kind words on to the team. 🙌
Thanks again for taking the time to leave such a positive review. 🤗
Kind regards,
Everything was great and perfect but…
Everything was great and perfect but the only thing are subscription fees
27 November 2025
Unprompted review
Reply from SteadyPay
Hi Nan,
Thank you for your feedback — we’re really pleased to hear that everything else met your expectations.
We understand that subscription fees aren’t for everyone. The fee supports ongoing access to our services, account management, and eligibility for top-ups, rather than being charged per transaction. That said, we appreciate you sharing your perspective and will continue to review our pricing to ensure it offers fair value.
Thanks again for taking the time to leave a review. 🤗
Kind regards,
Simon from steady payments has good…
Simon from steady payments has good customer service
28 November 2025
Unprompted review
Reply from SteadyPay
Hey Tendai,
Thanks for the shout-out! We're really glad you had a good experience with our customer service. If you ever need anything else, we're just a message away 🙂
Best wishes,
SteadyPay
Michael who I dealt with was very…
Michael who I dealt with was very efficient and professional
27 November 2025
Unprompted review
Reply from SteadyPay
Hey Andrew,
Thanks so much for taking the time to share this. If you ever need anything else, we're always here to help. 🙂
Best wishes,
SteadyPay
Anna is a delight to speak to she…
Anna is a delight to speak to she explains everything so well and nothing is to much her customer service is outstanding
28 November 2025
Unprompted review
Reply from SteadyPay
Hey Nicola,
Thank you for sharing such positive feedback - we're really pleased to hear that everything was explained clearly and support felt effortless 😊 If there's ever anything more you need, we're here to help.
Best wishes,
SteadyPay
Maga was excellent in the process
Maga was excellent in the process , clear and timely in communication well done maga .
27 November 2025
Unprompted review
Reply from SteadyPay
Hey Amanda,
Thank you for the great feedback! Delivering a smooth and straightforward experience is exactly what we aim for ☺️ If you ever need anything else, we're here to support you.
Best wishes,
SteadyPay
Great service and Anna gives great…
Great service and Anna gives great customer service .
26 November 2025
Unprompted review
Reply from SteadyPay
Hey there! Thank you for the kind words, we're really pleased to hear that the service felt great 😊
Best wishes,
SteadyPay
They were very attentive and solved my…
They were very attentive and solved my problem very quickly.
27 November 2025
Unprompted review
Reply from SteadyPay
Hey Renata,
Thank you for sharing this feedback - we're really glad the team was attentive and quick to sort things out 😊 If anything else pops up, you know where to find us.
Best wishes,
SteadyPay
Great customer service from Ann
Great customer service from Anna. Would highly recommend steadypay loans 😃
26 November 2025
Unprompted review
Reply from SteadyPay
Hey Debra,
Thank you for the lovely feedback - we're really glad to hear that our customer service left such a good impression 😃 It's great to know you'd recommend SteadyPay, that means a lot to us! If you ever need anything else, we're here to help.
Best wishes,
SteadyPay
App needs updated and Customer service is lacking
I've been having an issue with accessing a new loan. The app has serious issues where when I try to make subscription payments it wont go through. Now on the app it says there is a loan available to withdraw and it just keeps reloading back to the screen and not withdrawing the loan, I can see on my banking app that they are continually trying to take a subscription payment when trying to withdraw the loan, why i wonder are they trying to take a subscription fee before the loan has even been sent out. The app has serious bugs that need fixed and not to mention the customer service is abysmal, I'm still waiting for a response and nothing... It was a great company at the start, but now it seems to be faltering. Hopefully they can fix these issues.
27 November 2025
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you’ve encountered with the app and appreciate you bringing this to our attention. We understand how frustrating this must be, particularly when trying to access funds.
Subscription payments are required to remain active on the service, and in some cases a pending or failed payment can prevent certain actions from completing. That said, the behaviour you’ve described is not the experience we aim to provide, and our technical team is continually working to identify and resolve any issues.
We also apologise for the delay in response from customer support and recognise the importance of timely communication. Your feedback has been noted and helps us prioritise improvements to both the app and our service.
So I had some issues making payments…
So I had some issues making payments through no fault of my own. The app seemed to glitch and cause me some headaches trying to make payments on time,
Michael was fantastic in helping me through it all! He got the tech team on it straight away and after some fault finding between us they got it sorted and now I’m fully up to date and even better….. my eligibility hasn’t been effected! Thank you steady pay and bigger thank you to Michael! Have a great Christmas and hopefully with all due respect I don’t need to talk to you again about this ha ha.
26 November 2025
Unprompted review
Reply from SteadyPay
Hey Thomas,
Thank you for sharing such a detailed review, we're glad everything got sorted! We hope everything runs smoothly for you in the future, but if you ever need us - we're always there 😁 Wishing you a wonderful Christmas too!
Best regards,
SteadyPay
App issue with repayment dates
I had an issue with the app where I was accepted for a loan but the repayment dates weren’t populating. I spoke with Florin who understood the issue I was having and said to leave it with him overnight. I had regular updates from Florin where he was speaking to other teams and it’s been a long time since I’ve experienced such good customer service. The issue was resolved early the following day and Florin advised on the next steps to complete the loan. Very happy with the service and would highly recommend Florin!
21 November 2025
Unprompted review
Reply from SteadyPay
Hello Shane!
Thank you for such a thoughtful review. We’re really glad the updates and teamwork made the whole situation feel smooth and well-handled. This is exactly the kind of service we aim for 💪 And we're always there for you when you need us!
Best wishes,
SteadyPay
Time wasters
Time wasters. They just take your data and never approve your loan even if you have any excellent credit rating.
19 November 2025
Unprompted review
Reply from SteadyPay
Hi Shady,
Thank you for your feedback. We understand how disappointing it can be when an application isn’t approved.
To clarify, applications are assessed using a range of factors, including affordability checks, not credit score alone. In this case, your application did not meet our affordability criteria at the time, which meant we were unable to offer credit.
We only collect and use customer data for the purpose of processing applications and in line with our privacy policy — data is never taken or used unnecessarily.
Eligibility can change over time, and we encourage customers to reapply in the future if their circumstances improve. If you’d like more information about how our assessments work, our support team is happy to help at support@steadypay.co.
Kind regards,
The SteadyPay Team
Great service from Micheal today helped…
Great service from Micheal today helped with my issue straight away excellent.
19 November 2025
Unprompted review
Reply from SteadyPay
Hey Kenny!
Thanks for the great review! Michael will be happy to hear your shout-out. Anytime you need us, we’re here to help 😊
Best wishes,
SteadyPay
Amazing alternative to High APR short term loans
Amazing alternative to regular high APR short term loans. Simple process with simple monthly fee structure and SteadyPay team has been very helpful. and Thanks to Florin for helping out with the app issue.
19 November 2025
Unprompted review
Reply from SteadyPay
Hello there!
Thanks for the wonderful feedback - we strive to be that calm, simple alternative to those wild high-APR loans 😅 We’re always here and ready to help if you need anything else 😊
Best wishes,
SteadyPay
Dealt with my query quickly and…
Dealt with my query quickly and efficiently. Florin was super professional and very responsive and helpful
18 November 2025
Unprompted review
Reply from SteadyPay
Hey Shawni!
Thanks for the lovely review! We’re really glad everything was sorted quickly and smoothly for you. If you need anything else, we’re always here to help 😊
Best wishes,
SteadyPay
Customer Service is ‘Second To None’
Great Service, handy/efficient application. 5 ⭐️ is an understatement for the customer service I received from Michael - very efficient to finding a solution to any problem you’ve got and checks in afterwards to make sure all is okay. Michael is a credit to the company!
16 November 2025
Unprompted review
Reply from SteadyPay
Hello there!
Thank you so much for the amazing review - 5 stars may be an understatement, but we’ll happily take it ⭐️ Thanks again for taking the time to share your experience 😊
Best wishes,
SteadyPay
Michael made all problems go away very…
Michael made all problems go away very very happy with him big smile : )
14 November 2025
Unprompted review
Reply from SteadyPay
Hey Boudiccea!
Thanks for the awesome review - sounds like Michael worked his magic as usual and turned those problems into smiles :) We’re so glad you’re happy with the support!
Best wishes,
SteadyPay
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