The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
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See what reviewers are saying
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
Great reactivity from the team, shipping is super fast. I had to return an article and I received a response really fast and also my reimbursement. The bracelet is of great quality and exactly like it... See more
Company replied
We had some questions about the bracelet. They provided excellent assistance and were able to resolve the issue under warranty. The service and customer-friendliness deserve high praise and a solid 10... See more
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Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.4
Excellent
430 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was perfect done!
Everything was perfect doneby delivery! Product is also perfect.
27 August 2023
Reply from Steel & Barnett
Hey Henk,
Thank you for your nice review.
Joska - Happy Department
Reply from Steel & Barnett
Hello Alexandre,
Thank you for taking the time to write a review.
Joska - Happy department
simply cool
The bracelets are chic, sporty and simply cool. I trink they are really great.
6 August 2023
Reply from Steel & Barnett
Hello Heinz,
Thank you for your cool review.
This is always fun to read.
Joska - Happy Department
Reply from Steel & Barnett
Hello Mario,
Thank you for taking the time to leave us a review.
We are happy to read this. We always do our best!
Joska - Happy Department
Reply from Steel & Barnett
Hello Boris,
Thank you for leaving us such a nice review.
We love our job.
Joska - Happy Department
The order has still not been delivered…
The order has still not been delivered with no communication on delivery date or problem at hand.
30 July 2023
Reply from Steel & Barnett
Dag Patrick,
bedankt om de tijd te nemen om deze review te schrijven.
Wij hebben zonet contact opgenomen met DPD en zij moeten vaststellen dat het pakket is verloren geraakt. Weliswaar begrijpen we deze frustrerende situatie en willen we ons daarvoor excuseren. Hieronder de track & trace code:
https://tracking.dpd.de/status/nl_NL/parcel/05368803655417
Wij zullen het pakket nogmaals opsturen. U wordt dadelijk via mail geïnformeerd.
Nogmaals onze excuses voor dit misverstand.
Mochten er nog vragen of opmerkingen zijn, aarzel dan zeker niet om contact op te nemen met service@steelandbarnett.com
Fijne dag!
Great Bracelets, Service and Fast Delivery!
The bracelets are well made and very attractive. I made an error in an order with the wrong size. I emailed them and was contacted as soon as the time difference allowed (US to across the pond) and it was corrected immediately. The shipping time is fantastic and arrives in days. I love Steel and Barnett!
28 July 2023
Reply from Steel & Barnett
Best Mary,
Bedankt dat je de tijd hebt genomen om een review na te laten.
We proberen altijs ons best te doen. Klantecervices staat bij ons op nummer 1.
Joska - Blije afdeling
Love my stone ball bracelet & company support
I love my brown leather bracelet so ordered the stone one to go with it. Arrived in good time and fits and looks great. But went to remove it
for a shower after only wearing it a short time and the bracelet broke sending little balls everywhere.
Upon reaching out I was contacted by the service team at Steel & Barnett who, without question, rectified the issue and sent out a new bracelet. It is unfortunate that the original one broke but these things happen and you have to admire a company that stands behind their product like that. Thank-you!
6 August 2023
Reply from Steel & Barnett
Hi Rick,
Thanks for taking the time to write this review. Apologies for the inconvenience, we surely want to get this right!
Are you able to send service@steelandbarnett.com an email with your order # and photo? Of course, we will get this fixed.
Looking forward to hearing from you.
Fast service!
Purchased one on vacation, it became a hit with family. Ordered from company ~ service is amazing. Fast and perfect. Thank you! Will be ordering more.
25 July 2023
Reply from Steel & Barnett
Best,
Thank you for taking the time to leave us a nice review.
This is what we do it for, Thank you!
Joska - Happy department
Timeless en very good quality bracelet!
29 June 2023
Reply from Steel & Barnett
Hi Ariane,
What a pleasure to hear you love our line.
Thank you!
Joska- Happy Department
Reply from Steel & Barnett
Hey Inge,
Thank you for your review.
Joska - Happy Department
Reply from Steel & Barnett
Hello Patrick,
Thank you for your nice review.
Nice to read
Joska - Happy Department
Reply from Steel & Barnett
Hello Fabian,
Thank you for your review.
Nice you like the bracelet.
Joska - Happy Department
Quickly send and very well packed
Quickly send and very well packed. Very nice bracelets of good quality. Completely happy.
19 March 2023
Reply from Steel & Barnett
Hello Tom,
Thank you for your nice review, it is always nice to read.
That's what we do it for :-)
Joska - Happy Department
Items arrived late
Items arrived late. One bracelet lock couldn’t open. Customer service didn’t provide any help. Had to process a return.
13 February 2023
Reply from Steel & Barnett
Hello Amir
Thank you for your feedback.
Unfortunately we did not receive any e-mail from you. Would it be possible to reach out to us again?
Thanks!
Aaron - Happy Department
Happy customer
Ordered a bracelet for my boyfriend. Love the design and verry happy with the service.
5 February 2023
Unprompted review
Reply from Steel & Barnett
Hi Jessica
Thank you so much for the nice review!
Aaron - Happy Department
Excellent bracelets and quick parcel!
8 January 2023
Reply from Steel & Barnett
Hi Daniel
Thank you so much for the 5 star rating!
Aaron - Happy Department
Reply from Steel & Barnett
Hi David
We try our best! Thanks for recognizing our hard work.
Aaron - Happy Department
Efficiency
This is the second time i ordered to Steel and Barnett and i m still satisfied
28 December 2022
Reply from Steel & Barnett
Hi Laurence
Thank you for being a loyal customer to our brand!
Hope to see you soon.
Aaron - Happy Department
Very good product
Very good quality product, quick shipping considering the time of the year.
22 December 2022
Unprompted review
Reply from Steel & Barnett
Hello Luis
We're glad you're happy with our service and your bracelet!
Aaron - Happy Department
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