StellarFi Reviews 176

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I was issued a credit card which I never used with this fraudelent company and now you are reporting me as delinquent. Unbelieveable.

Rated 5 out of 5 stars

I honestly can’t believe how quickly my score has gone up from using StellarFi. I went from 640 to 745 and my high credit limit goes up every time I pay a bill. It’s so nice to be able to build credit... See more

Rated 5 out of 5 stars

Stellarfi has been a significant asset for me along my credit journey. It's not only the credit boost for my credit score it's the extras Stellarfi offers. Stellarfi has great educational resources th... See more

Rated 5 out of 5 stars

I've been using Stellar to help get my credit back into shape for close to a year now.. and let me tell you, I couldn't believe my eyes when I saw my credit increase so significantly (+112!!!!) from p... See more

Company details

  1. Financial Institution
  2. Credit reporting agency
  3. Non-bank financial service

About StellarFi

Written by the company

StellarFi is the first and only credit builder that reports all bill payments as credit directly to the three major credit bureaus: Experian® and Equifax®. As a public benefit corporation, StellarFi sets out to close the wealth gap by making credit universally accessible.

Contact info

3.7

Average

TrustScore 3.5 out of 5

176 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Customer service was not very helpful…

Customer service was not very helpful when I was attempting to set up account.
Although the problem was that my account didn't have the $4.99 fee in the account. The fact that I online chatted with 3 different reps and only 1 knew the answer right away. The other reps needed several minutes to give answers plus the time waiting in chat. When someone gives access to their personal bank account it is very sketchy experience to be chatting online with a person somewhere in this world and there are not knowledgeable or give the impression of being uninformed.

26 September 2023
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Reply from StellarFi

Hi Michael,

Thank you for sharing your thoughts, and I'm sorry to hear about your experience with our customer service. We're committed to making things right. Please reach out to support@stellarfi.com and request for Yves for further assistance.

Regarding your account setup and payment of membership fees, your connected bank account on file needs to have sufficient funds to cover the outstanding payment. If you recently deposited funds into your account, please allow 1-2 business days for your bank to clear the pending deposit. Once the pending deposit is cleared, our system will be able to see the full funds available in your account, and at that time, the payment should go through.

Rated 5 out of 5 stars

Great service

A bill was labeled wrong once I paid it so the rep was able to change the name in the system so I can get credited for it. Debbie was very nice and knowledgeable. Can't wait to see how much my credit score goes up. Want to start investing soon when I get some extra cash. Thanks for all your help...

4 October 2023
Rated 5 out of 5 stars

Thank you Stellarfi!

Every single experience I had with them is great. Whenever a problem arose, customer service is always there and they are very friendly. I'm happy to have found this company! Thanks!

28 September 2023
Rated 5 out of 5 stars

StellarFi is a game changer in keeping you and your bills on track: Highly recommend

StellarFi has been an excellent tool for me personally and not only in paying my monthly bills, ie on auto pilot but also it all helps build your credit at the same time. I it’s never let me down. My bills are paid on time, all I had to do was attach my bills to StellarFi and they took care of the rest. Each month I get an email from whatever company I attached my monthly bills to,saying “Thank You you for your payment. It couldn’t get any easier than that. I believe I started with a free trial, then I gladly changed over to the LOW monthly cost. So low of a cost of a service that is so beneficial to me. Love it!

14 August 2023
Rated 5 out of 5 stars

StellarFi 5 stars rating guaranteed! Awesome services!

StellarFi helped me to report subscriptions that other credit builder company don't report to the credit bureaus! They provide a virtual card to replace your payment method so the payments can be reported to the credit bureaus. Also, no hidden fees, or additional costs with a supporting team that will help you through the whole process. I love that. Thank you StellarFi.

2 September 2023
Rated 5 out of 5 stars

Reacted Fast

I had an attempt at a fraudulent charge and was concerned about future charges the support team responded promptly to my concerns.

25 August 2023
Rated 5 out of 5 stars

Credit

Helped me get my bills in order to increase my credit score.

1 August 2023
Rated 5 out of 5 stars

Stellarfi is Stellar!

Stellarfi has been a significant asset for me along my credit journey. It's not only the credit boost for my credit score it's the extras Stellarfi offers. Stellarfi has great educational resources that have helped me learn and understand the credit systems. They also have great incentives for earning rewards that help ease the cost. I couldn't be more pleased. My credit score has went up over a 150 points since May. I couldn't be more pleased.

24 August 2023
Rated 5 out of 5 stars

StellarFi is the easiest way to build…

StellarFi is the easiest way to build credit just by doing everyday things. You have bills that are getting paid, might as well use them to YOUR advantage and build your credit at the same time, and that is being done effortlessly by the use of StellarFi.

22 August 2023
Rated 4 out of 5 stars

Partial payments per paycheck would be useful.

I like most things about your system. There are a few bills that I can't add because I pay half per paycheck (or because they require bank account information not a card). I can't pay them through their own system so I use my bank's bill paying system. If I could do that through your system, that would be fantastic.

22 August 2023
Rated 5 out of 5 stars

Need updates everyday, sone delays every once n a while.

Been with the program for numerous months. Haven’t seen a big change on this platforms but on other platforms I’ve seen a jump and increase in my score by paying off old bills. I still do pay my bills on time every month, so it makes me wonder how much I have to spend to actually build credit on stellar platform.

10 August 2023
StellarFi logo

Reply from StellarFi

Hi Hadrien,

Thanks for taking the time to share your feedback and for choosing StellarFi!

Our members often see an increase in their credit score within 30-90 days of opening their accounts. It’s important to note that while StellarFi plays a role in improving your credit score, we do not have control over the decisions made by other creditors.

As a valued member of our Prime plan, you can have up to $25,000 in bills reported to the credit bureaus. This means that the more bills you pay through StellarFi, the greater its impact on your credit score.

If you require additional assistance regarding this concern, please don’t hesitate to contact us at support@stellarfi.com

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