Stena Line Group 

great customer service.... really helped me out with a discount fare query which i was very happy about.

Easy to book, easy to board but an absolute appalling experience other than that, now that they've changed the public deck you're no longer allowed to lie down on any of the sofa's. I was told I have to book a cabin if I want a nap, now I've paid nearly £100 and drove from 3 a.m. and I'm not allowed to have a power nap, on a 7 hour journey without booking an additional £70 cabin! Your finest daylight robbery. Shame on you Stenaline, I've travelled on this ferry a dozen times or more over the past few years but now you've really outdone yourselves.

DO NOT use your vouchers on this. You are instructed to visit the Stena website for crossings and prices (£225 economy or £240 flexi for me) you can then only book it through a link in the email where the fare then escalated to £280. By this time we had redeemed our £45 worth of Tesco vouchers so we went ahead and booked the crossing for the £280.
I sent an email to Stena customer services compaining and received a very curt reply saying I should have rung Tesco for a refund of the vouchers and they have thousands of happy customers!
The vouchers are only worth double anyway so better to use them elswhere.

Parking fine of £51- £85 from Horizon for staying 33minutes in a 20 minute Holyhead Stena carpark. We were delayed in picking up dog and foot passenger only because Stena took so long to embark 2 bus loads of foot passengers. Robbery! Whaf were we supposed to do? We arrived at the scheduled time - not early and left promptly.

A company that hellbent on maximising profits they give you the pleasure of paying inflated phone charges to enquire of the costs of asking for an earlier boarding. Which was even more expensive than doing it online which was proving an issue hence the call.. Will be avoiding if other options in the future

Horrible gate staff! Really rude! Will be calling stena line tomorrow to complain

Honestly sickened, horrified and shocked at Stenaline forcing passengers to park with 4 huge truck loads of baby cows crying out in fear, pain, stress. My van was parked right next to them and as a vegetarian it was extremely stressful and I feel a violation of my basic rights.
This is disgusting that they are transporting live distressed animals who are defecating with the stress, the smell, the sound of them crying out. Absolutely horrendous. I will not be using Stenaline ever again, this was my first time with them but my 10th crossing in Europe and never ever have I witnessed something like this. Shocked and truly saddened.

Great company to deal with:
I had reason to contact customer services after our trip and they were absolutely brilliant - went above and beyond what I expected.
Also, great crossings both ways on very comfortable well laid out ferries, staffed by friendly helpful people.
Highly recommended.

We travelled on boat from liverpool to belfast on saturday 6th april our flights were cancelled we rebooked on boat and weather was awful which made it very unpleasent for me as im mot a good traveler,i have to say the boat was beautiful clean and staff very friendly from the booking at the front door to the staff on the boat especialy katrina who went above and beyond for me will definatly be returning in better weather conditions hands of the captain also great job in bad weather conditions

Travelled Liverpool to Belfast over nite trip through storm Kathleen after flights where cancelled, boat it’s self was clean and comfortable and was amazed at all on it from bar to restaurant to cinema and kids soft play area. the staff where so friendly and accommodating. Especially Katrina she went above and beyond defo will travel again

As a regular user of the stena line Liverpool to Belfast ferry and return journey I know what to expect. My trip wasn't booked well in advance like normal it was a last minute thing so there were no cabins available so I opted for a hyggie chair. I did the journey over from Liverpool on the Stenna Edda in the morning then returned on the same boat at night. I spoke with the staff at guest services who said call and see them on my return and they will put me on the list in case a cabin came available. This I did once back on board feeling rather tired having already been on the go for 17 hours. I had the card for the Stena plus lounge so Julia at guest services told me to go there get some nibbles. drink and chill and if anything comes available she would let me know. This Julia did. She even came to the plus lounge to find me personally and for her great service this is why I am leaving this review. Stena line. Julia is an outstanding member of your team. She went out of her way to help me. She is an asset to Stena line. Thank you Julia and thank you Stena line

What a truly amazing experience my first time on Stena Line, upon boarding, the ship I was greeted by Julia Schulz at customer relations she gave me all the information I needed to know, and we saw her several times throughout our journey. She recognized us, and acknowledged that we were OK, giving us more than attentive service, and assisting us on getting a cabin. If this lady is a representation of Stena Line we will most definitely be using the service again.

I want to specifically write about the pet lounge and the way stena line is charging customers 20 quid without giving any additional service than what they were already giving.

We took our dog from Cairn Ryan to Belfast. Paid for the pet lounge. The policy states that they need to be inside the carrier at all times. This is absolutely not needed as its a closed space with us needing access to get in and only dog owners can enter the lounge. If I had to keep my dog in a cage for over 2 hours I would rather have kept him in the car.

I would understand if dogs are not allowed on the furniture but keeping them locked up all the times seems unfair even after paying additional fee for the pet lounge.

My dog started feeling uneasy and didn't want to stay in the carrier and we removed him and they came and told us to put him back in. Even after requesting one of the employees and the employee agreeing to us keeping our dog outside the carrier another attendant came and told us to put him inside the carrier again.

Again there is absolutely no reason for this as its an enclosed space and can accommodate more than 10 dogs outside the carrier.

Do better Stena Line

Travelled with Stena twice across the Irish Sea and both times have been a calamity.

The first crossing consisted of watching staff conduct an emergency meeting in full earshot of customers, causing a panic, in relation to a fire below deck.

On my current crossing, I have been informed we need to slow down due to a technical issue, stretching a three and a half hour crossing, to nearly 4 and a half hours.

There was no explanation as to what this issue may be, or no mention of recompense for customers missing travel connections on the other side.

Stena Line are by far the worst transport service I have ever used, and I can safely say I will be sticking to the more reliable Irish ferries from now on.

To top it off when the announcer advised that our 45 minute delay in arrival from 11:45 was going either going to be 12:30 or 12:45, I mean come on, it’s tells you all to know. Basic maths or a definitive arrival time may be nice. Utter joke.

This ferry was completely off the beaten path and well worth the trip. It was a very low maintenance experience which helped TREMENDOUSLY given we were in Dublin over the weekend. This ferry to the UK was an awesome (low stress) treat for both of us!! I would recommend this x10 if I ever needed to travel between Ireland and UK again!!

We had a great experience crossing from Rosslare to Cherbourg using the pet friendly cabin with our 2 french bulldogs. The fact that we could have our dogs with us was our primary choice when booking the journey with Stena line and we are so glad we did. Their customer service is outstanding and all the staff is very kind. We were foot passangers and had loads of luggages with us, every member of the staff we crossed offered us help.
Thanks for making our journey so pleasant, cannot recommend the service enough.

4th trip with Stena. Stupidly made the mistake of booking the wrong departure and destination. I missed one ferry, so I pushed my holiday back by one day then. I called customer service who adjusted the ports and times for me and I received a new booking reference, all within 5 minutes and no charge due to flexi ticket. Good discount for short stay journey. I appreciate how easy everything is made with them, no hassle or fuss.

Port staff at the reception in Dublin couldn't care less if you've problems though.

Great experience with Stena from Rosslare to Cherbourg on one of the newer ships they have on the route. Facilities are excellent and food is well priced unlike Irish ferries who are very expensive. Added bonus is that you can take your dog into the cabin with you.

I was trying to contact customer services. Couldn't find link. Had a lovely lady talk me through how to send email. Sent email and within 2 hours a satisfactory reply.
Very happy customer.

Went to Rosslare to pick up foot passenger from Fishguard. Ferry was hour and a quarter late in. No announcement in either the terminal or, as my guest confirmed on the ferry either. I was informed by a couple of helpful customs officials that there was a problem with the ferry engines.
Subsequently trying to book a return journey, scheduled sailings on consecutive days were cancelled. Reason given: "the weather". As Irish Ferries haven't cancelled sailings on same route, I suspect Stena are telling lies and the reason is mechanical issues.