Stena Line Group 

Web booking page

A complete shambles to book on this site, it simply the worst booking site there is, crashes, errors, no pet addition button but states you must book your pet in.
Off all the booking sites this is the worst I've ever encountered.
Awful

Just used Stena to and from Ireland. Paid for premium both ways. What a joke that is! Stena selling “Premium”is a totally dishonest misrepresentation. On both crossings, the premium stickers were ignored and we got off the boat last. The docker told me “you’re not special “ when I complained about not receiving a paid for service. He then lied that all the other cars getting off before us were also premium. They weren’t!
Stena, you’re dishonest and conning the public.

Got on the train for a 3 hour journey on 22nd May to get to Stenaline ferry in Holyhead to go to Dublin. Half way there my wife phoned to say she had checked Stenaline and found that my ferry had been cancelled. I had received no notification from Stenaline about the cancellation, After having to put a claim into them, I eventually received a refund for the cancellation plus my return and train journey. I then rebooked 2 weeks later on 5th June and just about to depart for my journey when I checked Stenaline updates and saw that the ferrys earlier had been delayed. My wife telephoned Stenaline and was assured my ferry would be fine and on time. After 3 hour train journey I reached Stenaline ferry port only to be told that my ferry would be delayed by 35 minutes due to Frieght lorries arriving late and having to wait for them. I eventually got on the ferry and it arrived at 6.35pm instead of 6pm, yet they would not let the foot passengers off and let the frieght lorries and the cars off first before sending the bus to get the foot passengers. By the time I got off it was just past 7pm....an hour later than it should of been and I had to pay extra for my connection from Dublin due to the extra hour delay. I emailed to complain and was advised no compensation as the ferry was not an hour late, apprentley they dont count the fact they wont let foot passengers off the ferry before lorries and cars. I will never travel on Stenaline again. They seem to treat foot passengers as non entities and actually prefer lorries and cars giving them priority over boarding and getting off the ferry. Also, waste of money paying for the Stena lounge at £25 as the meals are small but expensive, plus the free food you get with your payment are just really small bite size peices of cake etc. Also all the good seats are taken up by the car and lorry drivers who are allowed on before the foot passengers. Never again as Stenaline just dont seem to care about the foot passengers at all.

stena line it's over!!
pay attention to the general conditions
he doesn't apply them!!
cancellation of the ferry April 27, 2024 due to damage
no departure possible before 3 days for all companies from Rosslare to Cherbourg
forced to rent accommodation and eat for 3 additional days
under the conditions it is planned that it is 80 euros per day and per person up to three days maximum
We were four people
when we called Stena Line we spoke to someone who spoke French and he explained to us that we should not exceed this amount of 80 euros per day and per person
making
80x4x3 = 960
they only refunded 655.91
exchange of emails for weeks and in the end not even getting a response from them
it's vomit-inducing!!

Sailed from Harwich to Hook of Holland. Eifficient and polite service from everyone that we dealt with. A bit pricy but a pleasurable way to travel.

Sailed from Harwich to Hook of Holland on the Stena Hollandica beautiful ferry, staff were very friendly and polite. The ferry was immaculate clean. Our cabin was beautiful very comfortable. Meals on board very good not over priced good selection. Stena plus lounge is amazing staff cannot do enough for you, good selection of nibbles wines coffee teas and cakes. Breakfast selection excellent, really good value for the price. Return journey excellent.

So I'm paying on an 03 line (which will be paying Stena MONEY) waiting to speak to Stena because their website doesn't work. I have to listen to a constant stream of adverts for Stena. Why would Stena bother answering the phone? I'm a captive to their advertising and paying them. No wonder the wait time was 7 minutes.

Booked with Stena months ago, got premium in case dates changed.
On way back from Dublin to Holyhead had mis read timing and had inadvertently booked for 2:15 in the morning rather than the afternoon.
Luckily had premium and girls at the gate really helpful so got on at no extra charge.
Recommend getting premium, and lounge was nice as well.

I stopped using Stena about 25 years ago, because we were being treated as second class citizens. Being abandoned on a bus with the doors open on a freezing cold day for at least 20 minutes was the final straw!
Naievly perhaps, I thought things would have changed, so we decided to travel from Cairnryan to Belfast. We arrived 45 minutes early and were left in the small and increasingly crowded reception area for nearly an hour. No access to refreshments and an increasingly inadequate number of toilets. We were told that we couldn't take our cases with us, but were allowed to coming back! Why the difference?
When we were eventually allowed into the lounge area, there was plenty of room and toilets. No information was given as to when we would be able to start boarding, so we decided not to get a cup of tea, as we didn't want to have to carry it on to the ship. If we had been in the car, we would have access to all the facilities straight away. We then had to wait until at least half the vehicles had boarded. I did contact Stena three times, but have been ignored. NEVER AGAIN!!!!

I booked the Harwich tto Hook of Holland earlier this year for a trip with three other freinds, we all booked separately and all had our own vehicles, I made a mistake on the the return dates by one day,, when I tried to change the return date by one day
they charged me £49, I challenged this and was told it was because it was Sunday, we were all charged £206 at the original booking they are coming home on a Sunday and my original was a Monday, so why have they ripped me off, it's discusting.
Dover /Calais for me in future.

Payed for premium tickets wast of money on the Belfast to Liverpool route was placed first in my row but kept to last to load poorly organised won't bother going premium again on this route no benefits over budget! Still sitting waiting to board at 10:23 when the ferry is due to leave at 10:30 what's premium about that?

Premiere Lounge
9.20am
No labels or allergy information
On smooths or yoghurt with granola
9.50
Breakfast 13 euros
Egg was cold and Snotty
Bacon Hard & Anaemic
Potatoes like rubber
Beans dried on the plate
Tomato was cooked then blow torch for colour fell apart whilst trying to pickup an eat it.
10.38am
No info on any of the cakes or humus looks like carrots / celery in it
One cake has walnuts no label
I’ve near been anywhere with no info on anything very poor
Looks like Truffs rolled in nuts on as well
Been a chef for 30 years and labelling on anything very poor this day and age
I would give it one star
This needs sort asp as some my die from bad management or poorly trained staff

Blatantly ripping off Tesco customers. I got 300 quid voucher from my club card to use with stenna. Went to book the ferry, got child goes free cost was 560. There was nowhere to put the voucher number so I did a bit of googling and turns out to use your Tesco voucher you have to log into stenna through the Tesco club card site. So that's what I did. The kids go free had disappeared. The price increased to ~ 650. I thought that can't be right so I went back to the start incase I clicked something I shouldn't have, no that was the price. I logged into stenna again normally (so not through Tesco) inputted the same data 2 adults 1 child and got 560 as the cost. So basically Stenna are ripping off Tesco club card holders. You're not getting a deal because they charge Tesco customers nearly 100 quid more. Put in a complaint but I've heard absolutely nothing. I have the screen shots. I don't expect a reply here like most companies would, it would seem they ignore the plight of their customers which shows they actually don't care.

We travelled on the early morning ferry from Belfast to Cairnryan on 22nd May.The staff were very helpful and in particular Astrah who went out of her way to accommodate our request, which we appreciated.

Yet again another disaster in trying to get accross the Irish Sea on time with stena line , I arrived today at 16:50 to get on the 19:30 , went through security with no talk of delay until the usual tactic of arrive at the kiosk to be told of a delay of two hours without warning, then after sitting inside the compound we received official notification of the delay by text at 17:15 .
It wouldn’t be so bad if they anything half decent to eat in the so called cafe , a few slices of cake and two cookies that resembled ice hockey pucks ( shocking )
If we had advance notice we could have went into Stranraer and sat down to eat and relax ( it certainly is not cheap on this ferry and have travelled this route for years and it will be the last ,if the adverse weather early in the day was the so called excuse why were we not informed early in the day ( that’s simple as it would give you the opportunity to cancel and they wouldn’t want that )

We were booked to travel this morning 21st May 2024 on the day sailing: unfortunately our car did not start and we missed the ferry. I had flexi fare so was able to cancel and get a 50% refund. We sorted the car and I rang customer service and spoke to Hayley who booked us on this evenings ferry and refunded the money I had lost. Her customer service was beyond excellent she was so efficient and sorted me out without any fuss. A big thank you to her and to Stena Line

I loved travelling with stena line. It was my first time on a ship, so I was pretty scared, it turned out much better than I expected. The employees were nice. The only thing I didn’t like, was that you have to pay for a seat or anything else, but everyone on the ship slept whenever they wanted, some random guy got into our seats and we were shocked. Because, why we have to pay for some seat if we can sleep whenever we want, okay if you take your room, but hello? In my opinion having to pay for a seat is not that important, cause I promise you will see sleeping people everywhere on the ship. But everything else was great. Thank you for your service and nice experience with stena line!

Stenaline Harwich to the Hoek of Holland, charge to much.
Post Covid it has got even more expensive.
Whist quality cut backs in restaurants in particular. Also the Stena Lounge. have been implemented in small stages. The breakfast offerings have gone from good down in the same manor. To very poor indeed.
Until there is a competition on this route. They will continue to exploit us.

First trip over the Irish Sea. Travelled from Fishguard to Rosslare. We had booked a Premium ticket to get priority embarkation and disembarkation. This had the additional benefit of access to the Stena Plus lounge.
Everything was very clean, instructions were clear.
Food and drink in the lounge was very good.
So overall very pleasantly surprised by the whole experience. Would be very happy to use Stena Line again

Liverpool to Belfast, all was fine and then on board spoke to lady at customer reception, rude and cheeky to customers. I pain for Premier, which I thought you embarked and debarked first! How wrong was I! I was one of the last cars off the boat 30 mins after we docked, then trying to get out the docks took another 17 mins! Next time I will fly and hire a car, that was shambles.