Stena Line Group 

Just WOW. We were travelling to and from UK (Dublin-Holyhead) visiting family. We have an autistic son and sometimes waiting long periods can be an issue for him and makes travelling extremely difficult. We emailed ahead to ask if Stena Line could help us with this. On both journeys the lovely staff at the port gave us the best service. We got our car on the ferry and were up in our cabin within 10 minutes of joining the queue. It is truly exceptional the way they have treated us. In a world that is so difficult for autistic people, be more like Stena Line. Thanks guys.

I have used Stena Line for years to travel to Ireland. No issues. During covid times I had to travel to Ireland to support Grandparents when my Nan was very unwell. Stena Line customer services gave me such amazing advice on how I could get to Ireland during a time where travel was not allowed. I got a note from my Nans doctor, got the covid test done, and followed all other rules, including isolating over there.

We travelled from belfast to Liverpool and made the return journey a week later, the boat was lovely we had a cabin both ways as travelling with a toddler what made both our journeys so good was the staff absolutely lovely people very interactive with the kids and us as adults I honestly couldn't speak highly enough of them all, sorry I didn't get your names so I could thank u all individually, this was my first time sailing since I was a child and you all made it a very positive experience for me and my children, the food on the boat was 1st class all made to order the batter on the fish was beautiful 😍 cabins were spotless, beds very comfy and more spacious than I thought they would be, sailing wasn't majorly rough but there was a few rough parts staff made sure we were at ease the whole journey thank you all so much for such a pleasant experience 😀

I have to say an almighty thank you to the bus driver that took us to the ferry today to board (Dublin/Holyhead, 1445hrs) before having to take my partner back to the terminal after receiving a call concerning a family emergency. Then having to get back to me on the ferry as my partner had all our ID with him in his bag! Outstanding care. Please get this review back to him to pass on our gratitude.

On Saturday, day trip to Holyhead and the parking bays outside Terminal 2 were full. 5 different customers were told by the same Stena Lines employee at we could park out of boy/ anywhere basically. Our cars would not be clamped if we had paid our parking. SURPRISE getting off the night ferry and 5 cars had been clamped. Stena Lines staff are a reflection of the company and she lied. Funny how it was the girl sitting on the left of the counter, who told us all the same thing! I want my 125 Euro unclamping fee back!!!! DISGUSTED and a sure BAD END TO OUR DAY WITH STENA LINES!

The vessel is showing its age but handled the crossing fairly well, although I would be apprehensive on a stormy day.
The cabin was comfortable - but no frills. The bar and catering facilities offered standard fare, canteen style.
The ferry is a heavy user of freight trucks, which slows down the boarding process. Internet at sea access was reliable and good value.
I would use Stena again for the Cherbourg - Rosslare crossing, although it doesn't match the Brittany Ferries vessel on the same route.

Harwich to Hook of Holland, Really helpful staff, good food, clean accommodation. Great start to the trip. Equally impressive on the return trip. The wake up call " Don't Worry, be Happy "... put a smile on peoples faces to start the day.

It is apparent how Stena Line does NOT care about their costumers. On my boarding experience in Holland, a counter agent abused his power on my check in, instead of giving me the possible assistance I needed to be safe and travel with my family. I was overcharged bluntly which is severely wrong. When I contacted Stena Line for them to make things right by me and the horrible situation they put myself and my family in, I received a standard brush off as if they didn't bluntly overcharged me and neglected good caring costumer service. If you don't care about your costumer, maybe you should not be in the service business! I will take my claims further until someone properly apologises to me.

I am amazed by the rudeness of the ferry crew. When you first step onto the boat you are barked at by a crew member if you don't move quickly enough to his/her orders.
Similarly when disembarking you are rudely 'kettled' into a corridor as quickly as it suits their purposes. Again this is done in a disrespectful and rude manner.
I now refuse to give anymore of my money to this company for it's appalling attitude to it's customers for this poor, overpriced service

First time travelling via a ferry and it was a pretty good experience with Stena Line.

Although it was quite pricey (in comparison to flights) because of a pet friendly cabin and our car, I didn’t expect it to be this nice.

I haven’t really tried the food here though which is quite important on an 8h journey, but everything else was satisfactory.

The biggest positive were the staff members - everyone lovely and super friendly.

WiFi, although cost £4, was better than I expected on a ferry.

I felt I really must congratulate Stena Line on their customer service. I travelled from Harwich to the Hoek van Holland which was fine. However in Holland a car hit my parked car and left it undriveable. This meant we could not go back on the day booked. I rang Stena Line and explained my predicament and they immediately gave me my options. Go as a foot passenger and get the car refunded or cancel and get a refund. We cancelled and they almost immediately gave us a refund. Thank you Stena Line.

Rosslaire to Cherbourg return

Pros- very comfortable ferry ride. The cabins were dark, quite with comfortable beds and good showers. Had a good massage at a reasonable price, used to sports massages so always skeptical about spa. Tikka masala in the restaurant and carrot cake was very good and big portions.
All staff were super friendly.

Cons: prices were a bit ridiculous and heard a lot of people complain about them - 15 e for a basic, small breakfast. 3.90 for machine coffee, no free water.
Cherbourg was a mindfield, no clear direction including what line to queue up on once you finally found the lines ( signs with the ferry line would be useful) Dogs going by car had to be checked inside the terminal ( not clear on text)

Never will I travel by this ferry again. 8 hours and absolutely nothing on board. The food is disgusting. Zero choice. There seems to be a restaurant but no at £350 I and my son were not allowed in. Only truck drivers allowed. Horrific. Seats have zero padding and therefore very uncomfortable and I got a sore back from sitting on them for prolonged periods of time.
Wasn’t offered the student rate deal until after the end of August. Who on earth leaves booking that late for uni.
£2 for WiFi
£4.50-£6 for a stale sandwich.
£12.95 for a breakfast that had sat for hours.
Hateful boring journey which I am only 1 hour into!!!

Update and reply to arena.
What a useless response. I did complain onboard. What exactly did you want them to do? Stale sandwich no choice. Options of food no choice. Breakfast sat for hours no choice. I had lunch at 4pm and it was difficult to eat and gave me heart burn that I ended up going to the toilet to get rid of it.
That price is disgustingly high for what you get. Then to have the audacity to charge for a comfortable seat is shocking. I am dreading my homeward journey. I refuse to pay more for a bed or a comfortable chair. That is just a disgrace. I will never use you again. I should be reimbursed for the disgusting food we bought with no choice

Breakfast fry
Egg sandwich
Ham and cheese croque (took 3 bites)
Chicken Tikka
£65.30
All horrendous.

Excellent customer service, acknowledge the lady in reception in Belfast and also inside the ferry boat want to acknowledge service customer name Jose in the stenaline plus such amazing staff and appreciated him how he looked after me and my son, well done and keep it up ⭐⭐⭐⭐⭐⭐

We travelled from Trelleborg to Rostock on 21-22nd Aug 2024.overnight crossing.We went straight to bed after Travelling 1000km.
We had equal distance in front of us the next day. The time we went onboard was 11,50, arriving06.00 next morning.
The following morning we were shocked to find our data roaming had been exceeded on both our telephones. Jointly 160€.
This was due to Automatically being connected during the night to the ship’s satellite network.
There was no prior information or signs onboard informing us, no announcement, or warning.
It feels like we have been just robbed without anyone being responsible. This has never happened before. We travel annually using this route. Stena Line say they have notices, however we did not see anything. A simple info over the information system would enough? The inform everything else but not this , seems someone is cashing in on late night travelers.
Be warned switch off phones completely on board. We only charged our phones, without surfing or watching , we just slept.
Two Robbed travelers . Regards Karl Fehlberg.Dear Stena Line we saw no signs , no information on Screens or walls regarding recommendations, Nobody goes around the ship searching for such info around midnight.
Certainly not after driving 1000kms and waiting in the Harbour for 2.5 hrs.
Your reply is like just washing your hands regarding the issue. We travel every year using your service , as I mentioned it never happened on your ship before. We never search the ship for warnings , we saw none on the way to our cabin on the stairs.
I still say it’s your responsibility to inform passengers , that wasn’t done by signs or general sound information. Your reply is just a standard wash.
We received the below reply from ChatGPT , it’s in German and totally contradicts Stenalines reply.
Please read and understand why we say Stena are just washing there hands.

Nein, dein iPhone wird sich auf der Fähre von Trelleborg nach Rostock auf der Stena Line nicht automatisch mit einem Satelliten verbinden. In der Regel wird es versuchen, sich mit Mobilfunknetzen zu verbinden, wenn sie in Reichweite sind, wie z. B. beim Ein- und Auslaufen in die Häfen. Auf hoher See, wo keine Mobilfunkmasten in Reichweite sind, bietet die Fähre eventuell WLAN oder spezielle maritime Mobilfunkverbindungen an. Diese sind oft teuer und funktionieren über Satellitenkommunikation, aber dein iPhone würde sich nicht direkt mit einem Satelliten verbinden, sondern über das Netzwerk der Fähre.

Falls du also Internetzugang auf hoher See benötigst, solltest du dich erkundigen, welche Optionen die Stena Line für Passagiere anbietet (z. B. WLAN gegen Gebühr).

I dislike travelling on the ferry, it takes forever and it's boring. The food in the restaurant is poor and the lounge you pay for isn't worth it. However, the overnight stay in captain's cabin changed this and I'll make sure that this will be booked for day and night travel, next time I visit relatives in Rotterdam. Comfy bed, 3 portholes to looks out of, sofa, seats facing out of one porthole. TV. Coffee machine, wine, lager, snacks. Woke up feeling refreshed.

Yesterday (Sunday 1st Sept), we were about to board our ferry back to the uk with our 13 year old spaniel,Ruby, from the Hook of Holland. We had been travelling for 18 days and had issues with our campervan electrics. We were shocked to discover that, despite paying hundreds of pounds, our vet in the UK had given us incorrect information and our dog had not been wormed whilst preparing for exit from the EU (we were told as the worming on entry lasted 3 months that would be fine for exit too). This meant we couldn’t sail until she had been wormed at a vet, health certificate stamped & 24 hours had lapsed. We were distraught as we thought we’d lose our ticket money and we both had work the next day too. A lovely lady called Ilja in the Stena office did everything she possibly could to help us including finding us a vet that was open on a Sunday, speaking to them herself (my Dutch leaves something to be desired), arranging the appointment and moving our premium tickets to the next afternoon for free. Without her we would have had a totally disastrous end to our holiday. Our girl has now been wormed, we actually had a lovely afternoon in the sunshine in Rotterdam after it was sorted and we’re due to board the ferry at lunchtime! Thank you Ilja great service from Stena Line 😊

Fernando the manager on the horizon was amazing, after the nightmare of leaving our passports in disney and having to rebook for the following night. I had booked one of the delux cabins because im claustrophobic for the 27th but due to having to rebook for the 28th due to our fault they only had interior cabins left (but we had to get home so took it and I was just going to roam for the night) We woke up on the morning of the 28th to a phone call from stenaline saying that they seen my comments on the original booking and told me that there was now a exterior cabin available that at least it had a window and a TV. I was over the moon that they even thought about moving us free of charge when they didn't need to. What's more was we were boarded nearly an hour before the rest and met on the car deck by Fernando who escorted us to the room and gave us our new keys at reception along with 3 vouchers for a hot drink each. The staff on broad throughout the trip were amazing especially Fernando when everytime he seen us asked was everything OK. He really is a credit to stenaline even with his seat belt joke in the cinema (he'll know what that means if he sees this and hope he does). I travel alot by boat because I don't fly and have never had a bad experience with stenaline.

I was due to sail back on the 23:30 ferry on Friday 16th August but picked up my new car a lot earlier in so drove down to Cairnryan to see if I could get on the 19:30 ferry. I arrived at 18:30 to be told by two security staff at the entrance gate that even though I had a flexi ticket I could not change my sailing as the ferry was full. I drove down the road a short distance to get an internet signal and logged onto my Stenaline app and was able to change my ferry sailing to the 19:30 sailing even though I had been told it was full. I drove back to the terminal entrance and asked the two security staff why was I able to change my sailing when they had told me the ferry was full. One of the security staff who was an elderly gentleman became abusive and swore at me several times about he had been given wrong F****information and if I had a F**** ticket then I could get on. I was shocked and disgusted at his language and told the Stenaline staff when I drove to the ticket barrier. They told me the security staff were sub contractors and I should complain to Stenaline. I got on the ferry and went straight to customer services and told the staff what had happened and they asked me to speak to the terminal manager by phone from the ship and explain what had happened. The terminal manager informed me that he would investigate the matter and get back to me with a response.
I have been using Stenaline for years and have never had poor service but on this occasion the journey was marred by the abusive language I received from the male security staff at the front gate. I know everyone can have a bad day but this went well beyond that and it is for that reason that I want this addressed so someone else doesn’t have to put up with this bad behaviour.

Nice cabin😃 my kids is very satisfay.

Stuart Jan is very handsom🤩