stepful.com Reviews 1,425

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and dedication to student success. Many highlight the exceptional customer service, noting the personalized support, understanding approach, and willingness to accommodate individual needs. The overall service is frequently described as excellent, with consumers appreciating the efficiency and ease of the programs, as well as the engaging and clear curriculum. However, some customers also noted issues with communication and a lack of consistency. A few people were dissatisfied with aspects of externship administration, and some had concerns regarding compensation. Additionally, a small number of reviewers felt that the program did not adequately prepare them for real-world working skills or provide enough hands-on practice.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and supportive... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the program's flexibility and ease... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the helpfulness and... See more

Product

Consumers express satisfaction with the product. Many appreciate the comprehensive program, noting that it... See more

Based on these reviews

Rated 5 out of 5 stars

Stepful is amazing! I give 100000/10! During my studies my practical skills kit got stolen and Stepful replaced it without charging me any extra fee! Not any other school will do that right? Don't sec... See more

Rated 5 out of 5 stars

Joining stepful was not easy after so many years of doing nothing, I was too scared of what will happened. Will I succeed in my dreams? Stepful made it so easy! My Teacher Mr, Collin is amazing perso... See more

Rated 5 out of 5 stars

Fast and smooth process to help you get into the healthcare field. Flexible classes and plenty of materials to study from at your own time. The amount of practice and mock exams they do is worth it. I... See more

Rated 5 out of 5 stars

The instructor explained everything throughly, everything that was taught is and was on the nha exam. also everything we learned in class I was able to retain and apply when I actually went into the... See more


Company details

  1. Career and Education Provider

Written by the company

At Stepful, we're on a mission to empower individuals from underserved communities with affordable healthcare certifications, paving the way to brighter futures. As a leading online school, our flexible approach to learning has helped thousands of students achieve their dreams – from earning certifications to securing clinical hours and landing full-time jobs in healthcare. Why Choose Stepful? We're not just the fastest route to your healthcare career; we're the most affordable option, offering in-person clinical hours for eligible to compliment your online learning with hands-on experience. Join us today in shaping your healthcare career! Explore our programs and take the first step toward a rewarding future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Stepful is an amazing program

Stepful is an amazing program. I am so thankful that I found them. It’s easy to follow teaching and easy signup. My teacher Mrs. Rita is awesome, polite, helpful and knowledgeable about the course work. I would recommend Stepful to anyone.

17 March 2026
Rated 5 out of 5 stars

I can’t thank Stepful enough

I can’t thank Stepful enough! I appreciate you guys wholeheartedly, thank you so much for helping me through my rough times and securing a role in the precession I’ve always dreamed of. Stepful is a great program that will get you where you need to be at. Thank you so much again Stepful 😊🙏🏾

18 March 2026
Rated 1 out of 5 stars

Just not understanding and replaying to…

Just not understanding and replaying to just replay instead of fully comprehending the issue. I was not helped at all

16 March 2026
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Reply from stepful.com

Hi NiAsia, we’re here to help! Your instructor and coach are both available to support you and help you work through the issue you’re experiencing. Please reach out. We’re eager to help get you unstuck.

Rated 5 out of 5 stars

Stepful is through with giving all the…

Stepful is through with giving all the information you will need to succeed. Coming from a background outside of Healthcare is difficult but not impossible especially with the guidance of our coaches and instructors.

16 March 2026
Rated 5 out of 5 stars

Stepful is just what I needed to go…

Stepful is just what I needed to go back to school, love my instructor my coach and everything about stepful they are very helpful and make me have confidence in finishing my program every step of the way… would recommend to all my family and friends.

17 March 2026
Rated 5 out of 5 stars

I am learning so much and I am…

I am learning so much and I am impressed with the hands-on approach that Stepful is giving me. it's so rewarding to have the skills to be successful. Thoughtfully placement for the externship, and the dedication to help me find a fulltime position is invaluable. I am extremely thankful you to Stepful!

15 March 2026
Rated 5 out of 5 stars

I like that it's virtual

I like that it's virtual. I listen to the zoom classes on my way to work. And I do my class assignments when I'm off. I really enjoy it a lot. With me going through health problems and trying to get healthier this works pretty well.

17 March 2026
Rated 1 out of 5 stars

Tedious and not worth my money.

Tedious and not worth my money.

I wish they had included that our assignments would be getting graded by AI and how much AI was intergrated into this program. I am very disappointed.

Also, the tuiton is okay. I already knew I would have to pay to get my certification. But why am I paying all this tuition and the NHA exam fee isn’t included?? This was unknown to many students until far too late.

This program needs to be more upfront with what our costs are going to! We have 2 zoom meetings a week where our teacher (i loved her as a person) read off the weekly slides. This felt like a waste of time. However, I understand the need for some people to ask questions.

Hopefully the clincal labs are worth our time and money. We shall see.

I already know I will be opting out of the externship process due to how rigid it is. This part may be great for those seeking full-time employment, but completely leaves those who want part-time/flexibilty in the dust.

17 March 2026
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Reply from stepful.com

Thank you for sharing your experience. We understand how frustrating it can be when parts of the program, including grading methods, costs, and expectations around hands on training and externship, do not feel as clear as they should.

We also hear your concerns about the classroom format and the level of flexibility in the externship experience. Those details can have a real impact on how the program feels day to day, and it’s important for us to hear when that experience is not meeting expectations.

Please reach out to hello@stepful.com. We’d welcome the chance to learn more about your experience and see how we can help address your concerns.

Rated 5 out of 5 stars

I love everything about the Stepful…

I love everything about the Stepful program. All of the instructors and coaches are so helpful. The ease of understanding the material. The classes require work and devoted time but it still allows me to work my full time job and take care of my family. The students in my class are great. Everyone is there for the same reason and everyone always wants to help one another. I wish Stepful had more certificate courses to offer! I would most definitely recommend Stepful to my friends and family!

15 March 2026

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