stepful.com Reviews 1,425

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and dedication to student success. Many highlight the exceptional customer service, noting the personalized support, understanding approach, and willingness to accommodate individual needs. The overall service is frequently described as excellent, with consumers appreciating the efficiency and ease of the programs, as well as the engaging and clear curriculum. However, some customers also noted issues with communication and a lack of consistency. A few people were dissatisfied with aspects of externship administration, and some had concerns regarding compensation. Additionally, a small number of reviewers felt that the program did not adequately prepare them for real-world working skills or provide enough hands-on practice.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and supportive... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the program's flexibility and ease... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the helpfulness and... See more

Product

Consumers express satisfaction with the product. Many appreciate the comprehensive program, noting that it... See more

Based on these reviews

Rated 5 out of 5 stars

Stepful is amazing! I give 100000/10! During my studies my practical skills kit got stolen and Stepful replaced it without charging me any extra fee! Not any other school will do that right? Don't sec... See more

Rated 5 out of 5 stars

Joining stepful was not easy after so many years of doing nothing, I was too scared of what will happened. Will I succeed in my dreams? Stepful made it so easy! My Teacher Mr, Collin is amazing perso... See more

Rated 5 out of 5 stars

Fast and smooth process to help you get into the healthcare field. Flexible classes and plenty of materials to study from at your own time. The amount of practice and mock exams they do is worth it. I... See more

Rated 5 out of 5 stars

The instructor explained everything throughly, everything that was taught is and was on the nha exam. also everything we learned in class I was able to retain and apply when I actually went into the... See more


Company details

  1. Career and Education Provider

Written by the company

At Stepful, we're on a mission to empower individuals from underserved communities with affordable healthcare certifications, paving the way to brighter futures. As a leading online school, our flexible approach to learning has helped thousands of students achieve their dreams – from earning certifications to securing clinical hours and landing full-time jobs in healthcare. Why Choose Stepful? We're not just the fastest route to your healthcare career; we're the most affordable option, offering in-person clinical hours for eligible to compliment your online learning with hands-on experience. Join us today in shaping your healthcare career! Explore our programs and take the first step toward a rewarding future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing

Amazing! The classes 2x a week and classwork everyday will 100% make sure you are comfortable with everything you need to know to pass the NHA. My instructor Robyn Stanley was incredible from start to finish. Besides her teaching skills being amazing, she is a compassionate mentor that will take the time and effort to make sure all of her students are up-to-date and doing well.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Pharmacy Technician in Training

Im currently enrolled in the Pharmacy Technician Program here at Stepful, and it can say its amazing! This course compares to the in-person/hybrid course I was enrolled in at Berleley this past year.
Its immerseful and engaging, it's more than what I expected in this program and I am "rested assured" that with the knowledge and training I received here at Stepful I will be more than prepared for my next steps as a Pharmacy Technician.

15 March 2026
Rated 5 out of 5 stars

Stepful and I

Stepful gave me the material to grow not only in my career but also as a person. It showed me that I can achieve anything I set my mind to with the right guidance, teacher, and classmates. Stepful help me become a CCMA and I’m very greatful! ❤️

14 September 2025
Rated 1 out of 5 stars

I completed my externship through…

I completed my externship through Stepful at Richmond Foot & Ankle Clinic, but my experience was not handled professionally. My externship hours and work were not acknowledged, even though I provided proper documentation with staff signatures. I also experienced wage discrepancies and missing hours during my employment at the affiliated clinic. The clinic wdita your hours on the time clock. And the clock shows edited by The owner. In order to evade paying her employees their entire check. For WORKED WAGES! When I presented documentation showing the correct hours, staff AND STEPFUL dismissed it and claimed it was untrue, despite their own signatures being on the forms. My goal was to complete my training and contribute to the clinic, but the lack of honesty, accountability, and respect made the experience extremely disappointing. I hope future students and employees receive better treatment and transparency.
During my time there, I also experienced wage discrepancies. Hours I worked were removed from my paycheck, and when I presented accurate records, staff claimed the documentation was “a lie,” even though their signatures were clearly on the forms.
This created an unsafe and unprofessional learning environment. Students and employees deserve transparency, respect, and accurate record‑keeping. My experience did not reflect that, and I hope Stepful reevaluates this site as an externship placement.I also dealt with SEXUAL HARRASMENT BY THE DOCTORS BOYFRIEND. THAT WAS DISMISSED AS WELL.
This experience showed a serious lack of integrity and accountability. I would not recommend this site for externships or employment until major changes are made. AND AT THIS TIME I NO LONGER RECOMMEND STEPFUL AS A COMPANY TO BE TRUSTED.

11 March 2026
Unprompted review
stepful.com logo

Reply from stepful.com

Thank you for sharing your feedback. We take comments like these very seriously, particularly when they raise concerns about work completion and credit, student safety, workplace conduct, and the learning environment.

Concerns like these are reviewed very carefully and inform how we approach student support and externship site partnerships. Because this is a public forum, we can’t comment on the details of an individual situation here.

A safe, professional, and respectful learning environment is non-negotiable for every student externship experience.

If you would like to share anything further directly with our team, please reach out to hello@stepful.com. We’re here to listen and make sure your feedback reaches the right team.

Rated 5 out of 5 stars

Love it!!!

I have enjoyed learning new things in the pharmacy world. As well as new people. The people I've me, are great. I like that I get good timely responses, when I need help. My instructor is very helpful. She goes the extra distance to make sure we are understanding. And she encourages us to keep going. As well as your classmates. Overall a great experience. You get out of Stepful what you put into it. Thank you for the opportunity!!!

6 February 2026
Rated 5 out of 5 stars

The teacher has helped me

The teacher has helped me. I like the test it helps me understand what I just learn in the lesson and I like how they give up study guides for exams and stuff it has been very helpful and will be very beneficial for the future as well.

7 March 2026
Rated 5 out of 5 stars

Everyone is very helpful

Everyone is very helpful, supportive, and knowledgeable in the fields that they teach. Classes were very prompt and resourceful and they make it very clear they are there to help in any way they can to make your experience wonderful and worth it.

5 March 2026
Rated 4 out of 5 stars

The pharmacy program provides thorough…

HELPFUL STEPFUL

The pharmacy program provides thorough information, from the statutes and laws, including the drugs and dosage calculations you need to prepare for the national exam.

I do feel on the first day of orientation, when going over Stepful regulations. It would be nice to provide a list of all the supplies the students need for all the projects over the course of four months.

3 March 2026
Rated 5 out of 5 stars

Trust and supportive

My experience with Stepful has been great. The program was very flexible, which helped me balance my responsibilities while completing the training. The instructors and support team were always helpful and responsive whenever I had questions.

I especially want to thank my career coach CRYSTAL RUBIN for being extremely supportive during my job search. Shw provided guidance, encouragement, an interview preparation, and resume revision. Her and the team support really made a difference while I was applying and preparing for interviews.

I’m happy to share that I recently received a job offer, and I truly appreciate the help and support I received from the Stepful team. I would definitely recommend this program to anyone looking to start a career in healthcare.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Stepful is more than coursework...

Stepful is more than just coursework to be graded. It taught me how to be confident in my clinical skills, my social skills, and my work ethic. I learned to value the patient care environment, advocacy without bias, as well as organized time management! Preparation is key to passing the NHA and Stepful (specifically Ms Robyn), does an amazing job ensuring each student gets prepared to pass!

28 February 2026
Unprompted review

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