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Stephen Einhorn Reviews 

131
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewelry, often describing pieces as beautiful, timeless, and perfectly crafted. The staff are frequently highlighted for their professionalism, knowledge, and helpfulness, making the customer service experience attentive and genuinely caring. Many people appreciate the excellent service, which includes bespoke creations, efficient repairs, and complimentary cleaning, often exceeding expectations. Reviewers also frequently mention the shop's unique atmosphere and the overall ease of their purchasing journey, making it a pleasure to return for future purchases.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, unique designs, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, consistently highlighting the excellent and attentive... See more

Quality

Consumers find quality to be consistently exceptional, with many praising the uniqueness and craftsmanship of... See more

Customer service

Customers consistently report excellent experiences with customer service, highlighting it as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... See more

Company replied

Rated 5 out of 5 stars

Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant. We would never go... See more

Company replied

Rated 5 out of 5 stars

Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly an... See more

Company replied

Rated 5 out of 5 stars

I bought a silver bracelet for my son for his birthday two years ago. He loves it and wears it everyday. He was invited to send it back to be polished and examined to see if it needed any repairs, al... See more

Company replied



Company details

  1. #25 of 89 best companies in Jewellery Designer
  2. #43 of 112 best companies in Jeweller
  3. #99 of 289 best companies in Jewellery shop

Written by the company

Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

Written by the company

We make beautiful things for interesting people.
Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

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4.9

Excellent

TrustScore 5 out of 5

131 reviews

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4.9

All reviews

(131)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Feel like a valued customer!

The shop is beautiful and inspiring and the team are such a pleasure to deal with.

Stephen Einhorn not only creates special gems but IS a special gem in London!

27 September 2025
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Reply from Stephen Einhorn

Dear Deborah,
Thank you so much for leaving such a wonderful review! It means a lot that you keep coming back to us, we really appreciate it.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

A personal

A personal, professional approach throughout.
Excellent advice from Lorenzo, customer service very good.
The ring I purchased for my son is excellently grafted and looks amazing.

30 September 2025
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Reply from Stephen Einhorn

Thank you so much for your kind words John! We’re thrilled that Lorenzo could help and that the ring for your son turned out beautifully. It’s always a pleasure to provide a personal and professional experience for our customers.

Rated 5 out of 5 stars

Stephen Einhorn has been my first…

Stephen Einhorn has been my first choice for jewellery for over 15 years. Living in Islington, I have always been happy to support a local business, especially one at the forefront of contemporary jewellery design. Service is impeccable too.

30 September 2025
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Reply from Stephen Einhorn

Thank you so much for your continued support over the years Anton! We’re delighted to hear that our designs and service have kept you coming back, and it’s always a pleasure to share our love for contemporary jewellery with our local community.

Rated 5 out of 5 stars

Beautiful & innovative jewellery

So many beautiful pieces of jewellery, full of innovation with a wide range from easy to wear everyday to the big statement!

30 September 2025
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Reply from Stephen Einhorn

Thank you so much for your kind feedback Aleka! We love creating pieces that bring a little sparkle to every day, as well as those that make a statement. It’s always a joy to share our designs with appreciative customers like you!

Rated 5 out of 5 stars

Personalised service and fabulous items

Personalised service and fabulous items

27 June 2025
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Reply from Stephen Einhorn

Thank you for your lovely feedback Al! We’re so pleased you enjoyed the personalised service and found something special to treasure. Seeing our customers happy is what makes our work so rewarding!

Rated 5 out of 5 stars

Local Star

A tremendous local business run by passionate talented people who have brought joy to our community for decades. Go Stephen - we love you!

4 August 2025
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Reply from Stephen Einhorn

Thank you so much for your wonderful words Alexander! We’re truly honoured to be part of this community and to have had the chance to bring a little joy over the years. Your support and encouragement mean the world to us!

Rated 5 out of 5 stars

Delightful products and service that is above and beyond

Apart from products that are original, beautiful and of superb quality the whole customer service experience is a pleasure. I have purchased for myself and as gifts on various occasions and each time Lorenzo's genuine desire for all to go smoothly and the effort he takes to ensure this cannot be faulted.

26 August 2025
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Reply from Stephen Einhorn

Thank you so much for your kind words Sarah! It means a lot to hear that our pieces and the service have made your experiences special, whether for yourself or as gifts. We look forward to helping you find more pieces you’ll love!

Rated 5 out of 5 stars

Excellent Earring Advice and Product

I initially telephoned to ask for guidance to purchase earrings for a bride’s wedding regarding pearl sizes
Lorenzo was as professional and helpful as he possibly could’ve been.
The earrings arrived promptly in a beautifully gift wrapped box to give to the bride.
Excellent service and product and promise for annual clean and inspection.
Great value for money as well.
Highly recommended.

23 June 2025
Unprompted review
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Reply from Stephen Einhorn

Dear Tony Thank you so much for your recommendation, it means a lot to us. I'm really glad you are happy with your purchase and hope the wedding went really well. We hope to be able to help you again. very best wishes The Stephen Einhorn Team

Rated 5 out of 5 stars

beautiful outcome - beyond expectations

Super friendly and helpful, knowledgeable staff (thankyou Lorenzo!) and beautiful outcome - beyond expectations. Perhaps not the cheapest … but worth every Penny. (And a sweet semi resident whippet decorating the shop floor ! )

7 February 2025
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Reply from Stephen Einhorn

Thank you so much for your lovely review. No indeed we aren't the cheapest, but we do actually manufacture right here in Islington, London. Not many people can say that anymore, and we CAN make you whatever you want, simply because we have some of the best craftspeople around. The Whippet sends her very best regards and hopes to see you again soon. Very best wishes. The Stephen Einhorn Team.

Rated 5 out of 5 stars

!00% quality 100% Satisfaction

I recently went in search of cuff links for my son’s 40th birthday with no real success until I discovered Stephen Einhorn and found the exact look and style of cuff link I wanted for my son. This also allowed me to ad initials to the links and embelish with black sapphires. I was also able to have them delivered on a date that suited me. Well done

5 April 2025
Unprompted review
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Reply from Stephen Einhorn

Thank you so much for such a lovely review. We try and make all our customers as happy as we are able with our products. Because we make it all onsite we can be as adaptable as possible so that you are able to buy a truly unique peoduct. We hope to help you again. Very best wishes The Stephen Einhorn Team

Rated 5 out of 5 stars

Ring around Islington

I would highly recommend a visit to the shop itself,very professional and friendly staff, Lorenzo and Lynn go out of their way to be helpful and informative...when spending your hard earned cash here you feel valued and not just one of the faceless crowd.i myself had a ring made and custom fitted with some engraving.....Go and treat yourself or someone else to an all round pleasurable experience.

13 March 2025
Unprompted review
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Reply from Stephen Einhorn

Dear John,
Thank you so much for such a lovely review. We love to hear how our customers feel about us. Everyone here always tries their very best to make customers feel comfortable and valued. We hope to see you again.
Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Excellent all round.

Their customer service and support was excellent. Flawless contact by email and phone with Lorenzo and the piece sent out before said deadline. In a world where customer service is mostly rubbish Stephen Einhorn are a credit to their trade.

15 February 2025
Unprompted review
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Reply from Stephen Einhorn

Dear Lee, thank you so much for such a lovely review. We really appreciate it when customers like you take the time to do this. We hope to be able to help you again. Very best wishes The whole Stephen Einhorn Team

Rated 5 out of 5 stars

Very happy with my beautiful Wave…

Very happy with my beautiful Wave necklace and discreet engraving. Love the clasp making it so easy to put on and take off. Arrived in lovely packaging.

14 October 2024
Unprompted review
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Reply from Stephen Einhorn

Dear Michele, We are so pleased you like your necklace. Do bring it back sometime for us to give it a little polish! Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

I had a beautiful ring and necklace…

I had a beautiful ring and necklace made by them, it's great to see jewellery still being made in England. They came with lovely packing a nice branded polishing cloth, and was earlier than expected too. High recommended!

25 June 2024
Unprompted review
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Reply from Stephen Einhorn

Dear Sarah, Thank you so much for leaving a review. We do always try to send orders out as they are made and sometimes its sooner than we think! We are so glad you liked the surprise. Do periodically use the polishing cloth as it will keep your design looking lovely. Thank you for coming to us. Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Master craft jeweller and exquisite designs

I’ve known Stephen Einhorn and his stunningly eclectic jewellery for over 20 years as I bought a couple of his signature designs in the early years. I returned to replace a silver choker necklace that was stolen because my grandmother bequeathed me a little something, so I headed off there straight away and had it on for the theatre that night. Stephen Einhorn is a master craft jeweller and the attention to detail, design and service form Lorenzo is 2nd to none. I’m going to have a special roommate me, and then we have my grandmother as I know that will last forever. Timeless designs

15 September 2023
Unprompted review
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Reply from Stephen Einhorn

Dear Gaye,
Thank you so much for such a very lovely review. I'm sorry it has taken so long to reply to you. I hope you get a lot of pleasure from your Stephen Einhorn piece in years to come. Very best wishes. The Stephen Einhorn Team.

Rated 5 out of 5 stars

Great Quality and out if this world Customer Care

I already have a few pieces from Stephen Einhorn and I can only recommend this independent business to anyone who thinks about jewellery. Not only the quality is outstanding but also the whole experience. The personal attention, fastest responding times and the support and service level is from another planet. I cannot thank the company but especially Lorenzo enough for their products and the great support.

25 July 2023
Unprompted review
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Reply from Stephen Einhorn

Thank you Christoph for your very kind words. We love what we do and are really glad that you do too. very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Pure Excellence!

I cannot commend Stephen, Jane and their remarkable team enough! I have bought a few items over the past few years. The quality and designs are second to none. All members of the team demonstrate passion, courtesy, and commitment. Stephen is evidently truly gifted in what he offers and produces. Nothing is ever too much trouble. I often verbally promote this firm, with every confidence. Thank you to you all!

14 June 2023
Unprompted review
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Reply from Stephen Einhorn

Dear Simon, Thank you so much for such a lovely review. We remember your pieces well. Do come back whenever you think you need something else and we will do everything we can to help. Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Not my natural habitat a jewellery shop...

Not my natural habitat a jewellery shop but I hoped for something special for my 50th birthday. I needn't have worried, Ivett was a brilliant host and ambassador, both in store and via email, making the whole process a really enjoyable experience. As for the arrowhead bangle, beautiful, stunning, absolutely crafted as a work of art by clearly the most skilled of people. It feels like a really honest piece of jewellery that could have been made a century ago, it is simply nothing like the very expensive mass produced "products" from some of the famous brands that are punched out by production line machines. I would whole heartedly recommend Stephen Einhorn to anyone who'll listen!

13 October 2022
Unprompted review
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Reply from Stephen Einhorn

Thank you Oliver, for your very kind words. Do bring your bangle in for a free yearly polish to keep it looking like new! very best wishes, The Stephen Einhorn Team.

Rated 5 out of 5 stars

I absolutely love this shop

I absolutely love this shop! I have two beautiful pieces from here, a charm bracelet and one the skull rings and I love them both! The charms on my bracelet are amazingly detailed and the ring has a beautiful weight to it. I’m already picking out my next piece

29 November 2021
Unprompted review
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Reply from Stephen Einhorn

Dear Ellie, Thank you for your review. We have lots of new designs whenever you feel like having another look. very best wishes, The Stephen Einhorn Team.

Rated 5 out of 5 stars

Always a joy!

I can't tell you how much joy your beautiful jewellery brings! We recently bought one of the rings from your amazing skull collection for my daughter's 25th birthday - she is so delighted! As ever, your attention to detail, both in the jewellery itself and in your customer service is second to none. I'm already looking forward to the next time!

24 November 2021
Unprompted review
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Reply from Stephen Einhorn

Dear Rachel Thank you so much for your lovely review. We really love to hear from our valued customers. We hope to see you again soon. very best wishes. The Stephen Einhorn Team

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