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Stephen Einhorn Reviews 

131
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique, beautiful designs of the jewelry, often describing pieces as perfect and treasured. Reviewers frequently highlight the staff's professionalism, helpfulness, and knowledgeable assistance, making the service experience outstanding and attentive. Many appreciate the efficient service, including complimentary cleaning and repairs, and the overall smooth and pleasant purchasing journey, often noting excellent aftercare. No significant recurring negative feedback was identified across the reviews, with customers consistently reporting high satisfaction and often returning for multiple purchases over many years.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality, unique designs, and... See more

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and knowledgeable.... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as excellent, attentive, and... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent, outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... See more

Company replied

Rated 5 out of 5 stars

Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant. We would never go... See more

Company replied

Rated 5 out of 5 stars

Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly an... See more

Company replied

Rated 5 out of 5 stars

I bought a silver bracelet for my son for his birthday two years ago. He loves it and wears it everyday. He was invited to send it back to be polished and examined to see if it needed any repairs, al... See more

Company replied



Company details

  1. #25 of 89 best companies in Jewellery Designer
  2. #43 of 112 best companies in Jeweller
  3. #100 of 288 best companies in Jewellery shop

Written by the company

Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

Written by the company

We make beautiful things for interesting people.
Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

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4.9

Excellent

TrustScore 5 out of 5

131 reviews

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4.9

All reviews

(131)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication and always fast…

Excellent communication and always fast response and advice on my purchase from overseas. Thank you and I can highly recommend the Stephen Einhorn jewelry and team.

14 May 2025
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Reply from Stephen Einhorn

Thank you Roland for saying such nice things about us. We can send worldwide, so wherever you are..we will get your Stephen Einhorn designs to you! We hope to be able to help you again.
very best wishes, The Stephen Einhorn Team.

Rated 4 out of 5 stars

Love and best wishes to all at SE

Love the service, shop, quality and design of the products.

13 November 2025
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Reply from Stephen Einhorn

Thank you Anthony! Its much appreciated. Very best wishes. The Stephen Einhorn Team.

Rated 5 out of 5 stars

I bought a silver bracelet for my son…

I bought a silver bracelet for my son for his birthday two years ago. He loves it and wears it everyday. He was invited to send it back to be polished and examined to see if it needed any repairs, all done free of charge. The bracelet has an amazing clasp so there is no risk of it coming undone, in the past my son has lost bracelets because they were unsafe. All in all Stephen Einhorn is a very professional and talented jeweller..

12 November 2025
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Reply from Stephen Einhorn

Dear Jacqueline,
We are so glad your son is enjoying his bracelet. And yes Stephen is a very talented jeweller with an amazing team behind him who all help supply the very best designs and customer service we can. As long as we can keep going we will always repolish your Stephen Einhorn designs for you, all part of the service. Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Excellent service from SE Jewellers

Excellent service from SE Jewellers
They make beautiful jewellery and there is excellent aftercare. My earring has had an issue with locking in and both times, I’ve taken it into the shop I have always been met with excellent service.

15 October 2025
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Reply from Stephen Einhorn

Thank you Christine for taking the time to leave us a review. Its very much appreciated! We do our very best to keep our customers happy and as we make everything here in our London workshop we can always sort any problems out. We hope to see you again soon ( not with a damaged earring!) Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Personal service and made you feel that…

Personal service and made you feel that you were an important customer.

12 November 2024
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Reply from Stephen Einhorn

Dear Graham, You ARE an important customer! Without our lovely customers we wouldn't have a business. So, thank you for coming to us. Very best wishes The Stephen Einhorn Team.

Rated 3 out of 5 stars

I bought a gents beaded bracelet that…

I bought a gents beaded bracelet that was too small, so I sent it back at considerable expense and was told it was damaged, I just tried it on once. I was refused a larger replacement, so had to have the original extended which was expensive for what it was. The silver part is now almost black. Disappointed.

12 November 2025
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Reply from Stephen Einhorn

Dear Mark, I'm so sorry that you are feeling dissatisfied with our service to you. I will look into this personally and get back to you quickly. We want all our customers to be happy. If the silver has gone black this can be due to a number of factors. The silver itself is 925, but it can dis-colour if exposed to something acidic or some body products such as soaps or shampoos or chlorine. Occasionally its the acidic balance in your skin. This can usually be sorted with a professional polish. We will be in touch with you.
Very best wishes The Stephen Einhorn Team

Rated 5 out of 5 stars

Top Service and design

Top Service, awesome design and great quality. Extremely friendly and knowledgeable (in-store). Delivery was timely and flawless. Looking forward buying the next ring.

20 June 2025
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Reply from Stephen Einhorn

Dear Florian, We are looking forward to you buying another ring too! Thank you so much for choosing us. We know there is a lot of competition out there so we are really grateful you came to us! We look forward to helping you again. Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Everyone at Stephen Einhorn is simply…

Everyone at Stephen Einhorn is simply wonderful at making sure that each customer is happy and taken care of in grand style. I love my bespoke purchase and I visit whenever possible. SE is the best in jewellery design and customer appreciation.

10 October 2025
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Reply from Stephen Einhorn

Dear Melissa, We are so appreciative of you as one of our wonderful customers. We are so pleased that you are happy to buy from us. We know there is a lot of competition now so we really are so grateful you have chosen us. Very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Everything as described

Everything as described, great quality products

1 May 2025
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Reply from Stephen Einhorn

Dear Stuart, Thank you. We do our best in every area so that your experience is pleasurable! We really appreciate you leaving a review. very best wishes The Stephen Einhorn Team.

Rated 5 out of 5 stars

Customer service was excellent.

Customer service was excellent.

30 October 2025
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Reply from Stephen Einhorn

Thank you Dee thats really lovely of you to say. We do our best. Very best wishes to you from The Stephen Einhorn Team.

Rated 5 out of 5 stars

All round best experience

From ordering to delivery and the item itself, everything was perfect. Jewellery is always of the best quality.

28 October 2025
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Reply from Stephen Einhorn

Dear Tania, Thank you so much for taking the time to leave a review. It means a lot to us that you came to Stephen Einhorn. We really value our customers, and it brings a lot of satisfaction to know you loved what you got from us.
Very best wishes The Stephen Einhorn Team

Rated 5 out of 5 stars

Fantastic service to help resize my…

Fantastic service to help resize my ring and helpful with a new valuation afterwards. Lorenzo was great!

11 October 2025
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Reply from Stephen Einhorn

Dear Richa,
Thank you for leaving us a review! We are here to help you look after your jewellery for life, whether this is through cleaning it, checking stone settings or re-sizing rings. We can do all this for you because we hand make all our jewellery on site here in central London, and we all work as a team to make sure we help you as best as we can. These are true investment pieces, so it's very important to keep valuations up to date.
We look forward to seeing you back soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

First Class Service.

The staff are really friendly and helpful, nothing is to much trouble.

5 August 2025
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Reply from Stephen Einhorn

Dear Natasha,
Thank you for your lovely words! Everyone in the team does their best to make our customers happy, so we really appreciate you saying this.
Hoping to see you back soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

This is the only shop you’ll ever need to visit

Stephen Einhorn and the team will always get 5 stars from me.
I remember when the shop first opened in 1995 and I have a magical selection of jewellery that is unique to me. I’ve had many pieces custom made.
It’s the only jeweller to go to!
One day Stephen’s hand print will be on the Hollywood Walk of Fame!! It should be anyway!

10 October 2025
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Reply from Stephen Einhorn

Dear Claire,
What a great review to receive, thank you so much! It really makes us all happy to read this, we really appreciate your loyalty to our brand and hope to continue to be your go-to jewellers for a long time!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. Very helpful and friendly staff assisted us to choose the rings to be made and when we collected them they surpassed our expectations. A huge thank you. Would highly recommend them.

27 September 2025
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Reply from Stephen Einhorn

Dear Mike,
Thank you so much for taking the time to write a review, we are so thrilled that you chose our designs for such a special occasion and that you are happy with what we made for you.
We all work together as a team to give you the best service we possibly can, as well as jewellery of the highest quality.
We look forward to seeing you back soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Polite

Polite, patient service

1 October 2025
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Reply from Stephen Einhorn

Dear Susan,
Thank you very much for leaving us a review, we are pleased to know that you enjoyed your shopping experience at our showroom.
We look forward to helping you again in the future!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Unique beautiful jewelry

I have shopped here a number of times over the last 20 years and have always received excellent, knowledgeable help from staff. The jewelry is amazing; unique, edgy, artistic and beautiful designs using first class metals and stones. I have never been disappointed. Highly recommended !

3 October 2025
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Reply from Stephen Einhorn

Dear Louise,
Thank you so much for leaving us such a wonderful review! We really appreciate the fact you have been coming back to us for such a long time, so thank you from everyone here!
We look forward to seeing you back at the showroom soon.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Customer Service is excellent

Customer service, whether via email, phone, or in-store, is consistently excellent. The retail experience is a pleasure.

22 August 2025
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Reply from Stephen Einhorn

Dear Paul,
Thank you for leaving us a review, we really appreciate it!
Customer service is one of our top priorities, everyone here in the team does their best to make your shopping experience with us a great one!
We look forward to helping you again in the future.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

New ring following death of wife incorporating wedding rings etc

When my wife died of 40 years, the big question was what to do with all the jewelry, especially the rings and a set of skill earings with rubies for eyes.

Stephen and the team designed me a new ring which incorporated all the jewelry I took in.

The end results is fabulous 18ct white gold band, white diamond from the engagement ring, 4 rubies from the skull earings and a ring of black diamonds from another pair of earings.

Love it.

1 June 2025
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Reply from Stephen Einhorn

Dear John,
Thank you so much for leaving us a lovely review. We are glad we could help you turn your wife's beautiful jewellery into a piece you can enjoy wearing and that holds great sentimental value to you.
We look forward to helping you again in the future, and remember you can bring your ring to us whenever you would like it checked and polished!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

The only jewellers that I use

As always helpful friendly and providing great jewellery

3 October 2025
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Reply from Stephen Einhorn

Dear Shaun,
Thank you so much for leaving a review, and for always choosing us - we do appreciate it!
We look forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team

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