We had 3 issues with our order. Firstly it was expected before Christmas but did not arrive due to shipping delays. Secondly when the product did arrive mid January, it was not the correct colour. A... See more
Company replied
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See what reviewers are saying
My 20-month-old grandson loves this, stands at the kitchen island colouring, eating, playing, and loving just being part of what’s going on. Sometimes helping me cook! Very safe and sturdy. My daughte... See more
Wonderful kitchen helper, classic design and really sturdy so doesn't wobble or tip over easily. Really encouraging independence and helping our toddler to be involved in daily activities in the kitch... See more
Sturdy and well thought out gadget for the kitchen to aid independence and learning! Our 15month old daughter climbs in and out safely and with ease, and she loves being in her Step Up Baby 'helping o... See more
Company details
Information provided by various external sources
The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.
Contact info
United Kingdom
- customerservice@stepupbaby.com
- stepupbaby.com
4.1
Great
227 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order. Liking choice of colour. Great service. Grandson loving it.
27 November 2023
Good product good service
24 November 2023
Speedy delivery
27 November 2023
Excellent service
I bought the toddler tower. Easy ordering process and the item was delivered the next day! Excellent service and product. Highly recommend!
24 November 2023
The step arrived promptly and well…
The step arrived promptly and well packaged - it has now been assembled but awaiting Christmas Day before use!!
13 November 2023
Game changer
Game changer for our 2 year old to let him get involved in prep of food and using the sink. Massive leap forward
27 September 2023
Easy to purchase and quick delivery
Easy to purchase and quick delivery. Instruction not hugely clear and some pieces struggled to go together due to machining of pieces. Took some fettling to make step level due to tightness of fixings.
25 September 2023
Great gift for my 18 months daughter
I ordered varnished one and had waited for almost 1 month by international shipment.
Customer service took care of my order kindly. Thank you so much. My little one enjoy cooking together.
10 September 2023
Excellent product and quick service too.
29 August 2023
Quick delivery and a really good…
Quick delivery and a really good quality product. Our daughter loves using it!
24 August 2023
A gift for my daughter whose 1yearold…
A gift for my daughter whose 1yearold hasn’t used it yet but we think it will be a huge success
6 August 2023
Great communication on the delivery…
Great communication on the delivery address as this was a present
23 July 2023
Five stars
The kitchen step up tower is a fantastic addition to the home. Brilliant. Well made. Quickly delivered.
16 July 2023
Good stable and easily cleanable learning tower but quite large
Item received in exchange for a review. The step up was delivered promptly and came well packaged via courier. Relatively easy to build (it comes dismantled). Very stable design, lots of standing space for my daughters (individually, too small for both together). Easy for them to climb up and down independently, even my 18 month old. I have it in the natural colour and it looks very neat and is easily wipe cleanable. It does however have quite a large footprint so requires a lot of storage space when not in use.
25 June 2023
Reply from Stepup Baby
Thank you for taking the time to review our product as part of our entry to the Mother and Baby Awards. We have our fingers crossed for the results in the next few months!
Quick delivery, well made product
Quick delivery. Easy to construct and well made product. Our children have enjoyed using so far.
25 June 2023
I have not received my merchandise as…
I have not received my merchandise as of yet . It said 2-3 days it’s been 3 weeks
10 June 2023
I’m disappointed that you don’t have…
I’m disappointed that you don’t have any in stock. I had to email you twice to find out when they would be in.
15 June 2023
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